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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Easy claims process

Easy claims process, friendly people on the phone and quick result for our cats broken foot vet bills Reviewed on: 13th September 2019

Pet Care Insurance

This is the second time I have needed to make a claim for my pet dog. Both claims were dealt with in a prompt and totally professional way with excellent communication, all of which eased an already stressful situation. I would genuinely recommend the Insurance Emporium to anyone. Jane. Nottingham. Reviewed on: 13th September 2019

Very easy to deal with and lovely customer service

My dog was involved in a incident on the park where a chunk was taken out of his side. The vet bill came to just short of £300 which The Insurance Emporium dealt with promptly and efficiently. Couldn't have asked for an easier experience!! Reviewed on: 13th September 2019

So quick and fast payment

Cat insurance very happy with outcome Paid out quickly and kept in contact. Highly recommended as a much cheaper alternative to pet plan Reviewed on: 13th September 2019

Easy and Fast!

Forms printed off and sent off by my vet and money paid into my account a few weeks later. Couldn’t have been easier Reviewed on: 13th September 2019

Great customer service

After recently claiming on my Horse insurance, Insurance Emporium have been fantastic. Never had to wait longer than 5 minutes for my calls to be answered either! Reviewed on: 13th September 2019

Professional no fuss service

I took out pet insurance in June 2019, I didn’t think I would need it but a family member had advised me how expensive vet bills can be, so I thought it made sense. My pet was a healthy Cat but suddenly in August became very poorly, I worried so much for him and he required urgent surgery. Emporium vet insurance covered the bill. Excellent service I’d definitely recommend. Reviewed on: 12th September 2019

Wonderful and stress free claim

My cat go hit by a car recently, we had a rough 48 hrs where we didn’t know if he was going to make it, he’s my baby and I can’t imagine not having him around. Luckily we had insurance because we didn’t have that kind of money laying around. It’s been such an easy process and I can’t recommend them enough. He’s doing well now, he’s got a new funky walk but he’s healthy and happy x thank you. Reviewed on: 10th September 2019

good service

claim sorted within a week can not fault Reviewed on: 10th September 2019

Got there in the end

Great service took a little longer than expected but the outcome was expected so thank you Reviewed on: 10th September 2019

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