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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Claim experience

I had to make a claim recently for my dog that had developed a limp and have been really impressed with the service . It was a direct claim so vet submitted the claim and it was paid out within about a week. I had a message confirming receipt of claim form and then another one confirming payment to the vet had been made . Really good service , very impressed. Thankyou Reviewed on: 16th September 2019

Pet Insurance

Helpful and friendly customer services staff. Reviewed on: 16th September 2019

Good so far.

We’ve been insured for just over a year, our Frenchie has since developed Cataracts. Our vets sorted the paperwork for us and I received emails from the Pet Emporium each time a form was received, reviewed, information requested and when claim decision was made. The only think that would make it better would be a higher claim limit for consultations. Otherwise the cost is competitive. Reviewed on: 14th September 2019

Quick claim

They were really great with my claim when my cat got run over and we had to go to an emergency vet Reviewed on: 14th September 2019

Pet Insurance Claim

A fantastic, haste free claim. I highly recommend The Insurance Emporium to all. We shall not move to another insurance company Reviewed on: 13th September 2019

Fast and efficient service!

I received confirmation of my claim being paid in under a week. As it was such a considerable bill I really needed a prompt service and they exceeded my expectations. My only downside is my high excess but luckily I will only rely on the insurance for unexpected large bills. Reviewed on: 13th September 2019

Lucky...

A first for me and my husband to make a claim for this k8nd of accident with our precious boy Leo being hit by a car. To us it was a miracle that he didn’t have one broken bone or any internal injuries. So very Lucky indeed. So was very happy that my claim was accepted and went through smoothly as feeling traumatised for a period of time. I don’t think I could have handled any more stress in submitting our claim. Very efficient and courteous..Many thanks. S.Kelly. Reviewed on: 13th September 2019

Insurance claim

Very quick and efficient insurance claim. Staff very helpful and good level of insurance offered. Reviewed on: 13th September 2019

Hassle free experience

It was amazing experience , processed very quickly, no hassle at all, really pleased Reviewed on: 13th September 2019

Easy service

Very easy to use service. Out vets made the claim direct so all we had to pay upfront was the excess. Only little niggle is it took about 10 days for it to be paid. So just wish the claim was processed and settled a little quicker. But other than that great service. Had an email from the insurance emporium when they had received the claim and then again once the claim had been settled. Reviewed on: 13th September 2019

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