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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.85 (5993 reviews)

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4.84

Based on 5,993 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5993)

Excellent service

Pet insurance, my westie is having problems with score feet, contacted Emporium, policy and claim form emailed , part written out to make life easier, paid vet prompt and all ongoing payments with no issues, contacted them pleasant and professional at all times. Reviewed on: 15th July 2019

Great service in a time of need!

When Angus fell ill very unexpectedly, the last thing we wanted to worry about was the Vet's bills as this was our first time ever to make use of our policy. The Insurance Emporium was fantastic and did not disappoint. They were so efficient and effective. It really does mean a lot nowadays when an insurance company actually does what it says on the tin! Reviewed on: 15th July 2019

Excellent Customer Service. Super Fast Payouts.

Sadly, I had to make a claim on my policy. This is the first time I've ever had to claim on any insurance police and I was not disappointed. They were in constant contact with me via email and let me know the progress of the claim, every step of the way. The claim was handled very quickly, smoothly and without any issues. Reviewed on: 12th July 2019

Would recommend

We had to claim on the insurance after our dachshund needed a back operation. The insurance emporium were easy to deal with and although it took a little longer than expected they have paid out with no issues Reviewed on: 12th July 2019

Fast and efficient

Puppy had elbow problems . One phone call put me at ease Thank you Reviewed on: 12th July 2019

Pet insurance for older cats

Great customer care and hassle free claim process , insuring my older cats without problem . Reviewed on: 12th July 2019

Very pleased with the quick turn around from sending in my claim

I have 3 dogs and 2 cats who are all insured with the Insurance Emporium and have been for several years. I have only claimed on two occasions and both times my claim has been dealt with professionally and expediently, I would highly recommend the insurance emporium because their policies are very competitive , their customer service is very good and the claims process is simple with no hassle, the cheque was received within 2 weeks. Reviewed on: 11th July 2019

An insurance company to rely on

When my poorly border collie needed an operation and follow up appointment it was so reassuring to know I didn’t have to worry about finances on top. The claim process is smooth and easy & the customer service team super helpful and kind Reviewed on: 11th July 2019

Excellent

I must say emporium is a very friendly company,very efficient when it comes to claims, I would highly recommended the company to my friends and family , Kind regards Paul hunter Reviewed on: 11th July 2019

Great service

Excellent service from the Insurance Emporium. I had to make a claim for an operation for my dog and despite only have the policy for 3 weeks, the claim was processed and settled swiftly. The customer rep I spoke to was friendly and efficient. Would highly recommend and will only be using the Insurance Emporium for our pet insurance going forward. Reviewed on: 11th July 2019

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