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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.85

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Excellent

I must say emporium is a very friendly company,very efficient when it comes to claims, I would highly recommended the company to my friends and family , Kind regards Paul hunter Reviewed on: 11th July 2019

Great service

Excellent service from the Insurance Emporium. I had to make a claim for an operation for my dog and despite only have the policy for 3 weeks, the claim was processed and settled swiftly. The customer rep I spoke to was friendly and efficient. Would highly recommend and will only be using the Insurance Emporium for our pet insurance going forward. Reviewed on: 11th July 2019

awful customer service

definitely should not be nominated for any awards, rude, uncaring staff on both occasions I rang up. avoid at all costs. Reviewed on: 11th July 2019

Claim paid no hassle

My cat got some grass stuck in his throat and had to have a camera put down and said grass then removed. Claimed off my insurance which was paid promptly with no hassle. Thank you very much. Reviewed on: 11th July 2019

Stress free claim

No quibbles, stress taken out totally which is essential when cat is unwell. Quick response to claim, good communication and quick payment directly to vets. Reviewed on: 10th July 2019

Will not use again or recommend to anyone

I thought I had the all singing and dancing policy for my pet, but when I needed to claim, the deductions they take from you is unreasonable. Yes it’s in the small print when you read it but who does!!! Most people will look at value of cover and excess on the policy. I have been left out of pocket by £2000!!!!!! Reviewed on: 10th July 2019

Speedy response

Our dog recently required an x Ray. The Insurance Emporium were very quick in settling our claim. Reviewed on: 10th July 2019

Sensitive and quick

Our dog passed away and they were really sensitive to the situation and dealt with our claim very quickly. I'd definitely use them again and recommend them. Thank you. Reviewed on: 10th July 2019

Pet insurance claim

Very good, efficient & quick service, made the claim stress free Reviewed on: 10th July 2019

Direct Claim

Poor communication between members of the team, they kept requesting information regarding my dogs medical history despite me saying on multiple occasions that the history we have is limited as he was adopted. Not made clear in the policy what would be covered by them and what wouldn’t and hence, fees I still had to pay we’re considerably higher than expected. Reviewed on: 10th July 2019

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