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The Insurance Emporium: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.86 (5994 reviews)

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4.85

Based on 5,994 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

Are you looking for a new pet insurance provider? Check out our Insurance Emporium pet insurance reviews to find out if it's the right provider for you.

Insurance Emporium offers pet insurance policies for cats and dogs, with senior policies available for pets more than eight years old. Choose from a range of limited policies to only pay for what you need. For example, you may choose an accident only policy, or a public liability only policy. There are also more inclusive policies that cover your pet from a wider range of risks.

Does Insurance Emporium sound like the right insurer for your pet? Find out more about the provider and its policies by reading our reviews. Learn which policy customers chose and how secure it’s proved to be. Find out more about Insurance Emporium’s customer service and claims process. Learn how safe policyholders feel that their pets are under their policy. Read our Insurance Emporium pet insurance reviews today.

Have you had a pet insurance policy with Insurance Emporium? Tell us what animal you have and which policy you chose. Were you satisfied with your choice of policy and do you feel as though your pet is well protected? Have you made a claim, and if so, how well was it handled? Would you recommend Insurance Emporium to your family and friends? Whether good or bad, write an in-depth Insurance Emporium pet insurance review today.

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The Insurance Emporium Pet Insurance reviews (5994)

Great service

Excellent service from the Insurance Emporium. I had to make a claim for an operation for my dog and despite only have the policy for 3 weeks, the claim was processed and settled swiftly. The customer rep I spoke to was friendly and efficient. Would highly recommend and will only be using the Insurance Emporium for our pet insurance going forward. Reviewed on: 11th July 2019

awful customer service

definitely should not be nominated for any awards, rude, uncaring staff on both occasions I rang up. avoid at all costs. Reviewed on: 11th July 2019

Claim paid no hassle

My cat got some grass stuck in his throat and had to have a camera put down and said grass then removed. Claimed off my insurance which was paid promptly with no hassle. Thank you very much. Reviewed on: 11th July 2019

Stress free claim

No quibbles, stress taken out totally which is essential when cat is unwell. Quick response to claim, good communication and quick payment directly to vets. Reviewed on: 10th July 2019

Will not use again or recommend to anyone

I thought I had the all singing and dancing policy for my pet, but when I needed to claim, the deductions they take from you is unreasonable. Yes it’s in the small print when you read it but who does!!! Most people will look at value of cover and excess on the policy. I have been left out of pocket by £2000!!!!!! Reviewed on: 10th July 2019

Speedy response

Our dog recently required an x Ray. The Insurance Emporium were very quick in settling our claim. Reviewed on: 10th July 2019

Sensitive and quick

Our dog passed away and they were really sensitive to the situation and dealt with our claim very quickly. I'd definitely use them again and recommend them. Thank you. Reviewed on: 10th July 2019

Pet insurance claim

Very good, efficient & quick service, made the claim stress free Reviewed on: 10th July 2019

Direct Claim

Poor communication between members of the team, they kept requesting information regarding my dogs medical history despite me saying on multiple occasions that the history we have is limited as he was adopted. Not made clear in the policy what would be covered by them and what wouldn’t and hence, fees I still had to pay we’re considerably higher than expected. Reviewed on: 10th July 2019

Bet fees paid

Very pleased with how my claim was handled. Kept in contact via email and paid out quickly. Reviewed on: 10th July 2019

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