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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.85

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

kept informed throughout

Makes a nice change to have an insurance company who has your interest at heart instead of putting obstacles in the way. No complaints Reviewed on: 16th July 2019

Claim handled fast

I wasn’t particularly happy when I made initial enquiries about a claim as my pet needed tests and they couldn’t tell me what they would cover and the policy wording wasn’t that comprehensive however once I submitted the claim the claims team were efficient and I received the payout swiftly Reviewed on: 16th July 2019

Efficient approachable and excellent value - very competitive in a GOOD way

My dog has a corneal eye ulcer which requires a lot of treatment - I credit Emporium (partially) for helping us all to save her eye - fantastic Reviewed on: 16th July 2019

Quick, efficient, polite, professional and simple.

A pleasure to deal with. The team made an unfortunate and expensive illness for a much loved family pet almost a non-event. Well done!! Reviewed on: 16th July 2019

They did exactly what they said.

Very simple, easy to understand. In contact all the time by email with full information. Payment within allotted time. Reviewed on: 16th July 2019

Deal with our claim quickly, only improvement could be pre-authorisation

Deal with our claim quickly, only improvement could be pre-authorisation Reviewed on: 15th July 2019

Highly recommend..Top Mark's.....Does what it says on the tin ...

I have retired a ex military working dog so she has been through somewhat of a harder life than most pampered pets . Insurance emporium insured my dog for a fair price even tho when I got here she was on the older side. She has since been enjoying civilian life but in her later years has suffered from one or two ailments which I had to claim for . Emporium were very thorough looking into my dogs medical history ( which I was very impressed with) once all the paperwork had been sent,seen,and questioned my money was in my bank within days .. very happy with the service I have received and I will forever insure my pet and future pets with these guys .. Reviewed on: 15th July 2019

Brilliant service

My dog suffered heat exhaustion and nearly died. All I had to do was upload a claim form, fill it in and hand it to the vet. It was a stressful time, but this process was easy and sorted so quickly and effortlessly. Would highly recommend this insurance company. Reviewed on: 15th July 2019

Quick and friendly response

The IE have been very easy to deal with and the staff have been very helpful and friendly with any of my queries over the phone. The settlement of my dog’s claim has been quick without any hassle. Just make sure you’re aware of the limited vets fees for certain things as you never pay ‘just your excess.’ Despite this, I’m very happy. Reviewed on: 15th July 2019

Fantastic

Quick turn around when making a claim and very helpful staff Reviewed on: 15th July 2019

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