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The Insurance Emporium: Pet Insurance reviews

4.85
Based on 5,993 reviews, last reviewed 30th Dec 2024
100% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024
Kate Gridley's avatar
Kate Gridley

Latest lowest rating:

1

Inflexible customer service/communication. Missed a payment on 2nd Dec 2024. Was emailed that day and on 16th yes. But this is a busy time of year and I have ADHD and dyslexia so have difficul... Read more Reviewed on: 30th December 2024
Sabina M's avatar
Sabina M

About this product

Are you looking for a new pet insurance provider? Check out our Insurance Emporium pet insurance reviews to find out if it's the right provider for you.

Insurance Emporium offers pet insurance policies for cats and dogs, with senior policies available for pets more than eight years old. Choose from a range of limited policies to only pay for what you need. For example, you may choose an accident only policy, or a public liability only policy. There are also more inclusive policies that cover your pet from a wider range of risks.

Does Insurance Emporium sound like the right insurer for your pet? Find out more about the provider and its policies by reading our reviews. Learn which policy customers chose and how secure it’s proved to be. Find out more about Insurance Emporium’s customer service and claims process. Learn how safe policyholders feel that their pets are under their policy. Read our Insurance Emporium pet insurance reviews today.

Have you had a pet insurance policy with Insurance Emporium? Tell us what animal you have and which policy you chose. Were you satisfied with your choice of policy and do you feel as though your pet is well protected? Have you made a claim, and if so, how well was it handled? Would you recommend Insurance Emporium to your family and friends? Whether good or bad, write an in-depth Insurance Emporium pet insurance review today.

The Insurance Emporium Pet Insurance reviews (5993)

Review of the The Insurance Emporium, Pet Insurance:

Inflexible customer service/communication.

1
Missed a payment on 2nd Dec 2024. Was emailed that day and on 16th yes. But this is a busy time of year and I have ADHD and dyslexia so have difficulty with emails. No call. No retry to take funds, no letter. Just cancelled the policy. Called on same day as cancellation and they wanted £10 to re in-state the policy. Reviewed on: 30th December 2024

5* Insurance

5
By far the easiest insurance company I've dealt with. They've made the process for claiming on pet insurance the most sensible and fuss free, with very limited stress involved other than what's directly wrong with the animal. Reviewed on: 14th July 2024

Always friendly and helpful and easy to deal with.

5
Always friendly and helpful and easy to deal with. Reviewed on: 14th July 2024

New customer

5
I have only just signed up to them but the premiums are very reasonable with good terms. Reviewed on: 14th July 2024

All I have to do is pick up the phone or sent an ema...

5
All I have to do is pick up the phone or sent an email and iv got the help I need you can’t ask for better ! Reviewed on: 14th July 2024

Really good value for money and easy to claim.

4
Really good value for money and easy to claim. However, disappointed in how much I recently received after a claim. Reviewed on: 14th July 2024

Great customer service

5
All contact I have had with staff over the phone has been excellent. Everyone was polite, friendly and knowledgeable. Reviewed on: 13th July 2024

Great customer service

5
We have been with them for a number of years and now have 3 pet policies with them. Customer service is excellent and they are great value for money. Claims are now settled in a very timely manner too. Reviewed on: 13th July 2024

Superb service when my dog tore his cruciate and did...

5
Superb service when my dog tore his cruciate and didn't exclude or raise cover mid policy Reviewed on: 13th July 2024

We recently updated our 4 pets insurance policy and...

5
We recently updated our 4 pets insurance policy and The Insurance Emporium definitely proved to be the best for one dog! Reviewed on: 13th July 2024

Well worth using

5
Easy to deal with. No issues in getting money paid to vets or to us. Easy to see what is included and excluded. Decent price. Reviewed on: 13th July 2024

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