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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Just claims so easy.

Just claims so easy. Which is what we have insurance for. We don't need hassle when our pet friends are sick. Reviewed on: 17th July 2024

Great insurance for my dogs

Have been with this company for over 8 years and have had 4+ policies for my dogs. Amazing company, claim process is super easy. Customer service is fab! Cannot fault them Reviewed on: 17th July 2024

Their fees are exceptionally reasonably

Their fees are exceptionally reasonably and their staff are very helpful and easy to get hold of. Reviewed on: 16th July 2024

No quibble and speedy claim

Had to make a claim this year and it was all paid and handled via the insurance and the vets. Very efficient and no quibble payout. staff always friendly and helpful on the phone and easy to get through and speak to real people. Reviewed on: 16th July 2024

Supportive, reassuring and informative!

We made a claim for an injury to our pony and The Insurance emporium were supportive and informative through the process. We felt reassured that we could provide the best veterinary and physio treatment for our pony and that almost all of the costs would be covered. This left us to care for her and focus on her wellbeing without having to worry too much about how or whether we would be able to pay for her treatment. Thank you The Insurance Emporium! Reviewed on: 16th July 2024

Couldn’t ask for better!

I bought a kitten in february, and knew very very little about insurance and pet cover so it all seemed a little daunting. But the insurance emporium made me feel like it wasn’t so hard, their website and customer service were so helpful and made me feel so relaxed about embarking on this new adventure with my kitten, ziggy. Reviewed on: 16th July 2024

Great communication, quick to pay out and overall ve...

Great communication, quick to pay out and overall very fair. Reviewed on: 15th July 2024

Satisfied customer

We have had to make numerous claims for our dog Archie, and have never had any issues with payouts. The customer services staff are always polite and friendly, and happy to help with any queries. Reviewed on: 15th July 2024

Great service for horse lovers!

All the details about the policy are written in clear, plain English. The staff on the phone are friendly, but not pushy and so it's easy to decide on the best cover for your needs. The cartoon horse picture indicates even a child could understand it! Reviewed on: 15th July 2024

Been with them years now.

Been with them years now. Easy to contact and good prices Reviewed on: 15th July 2024

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