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The Insurance Emporium: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.86 (5994 reviews)

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4.85

Based on 5,994 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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The Insurance Emporium Pet Insurance reviews (5994)

Their fees are exceptionally reasonably

Their fees are exceptionally reasonably and their staff are very helpful and easy to get hold of. Reviewed on: 16th July 2024

No quibble and speedy claim

Had to make a claim this year and it was all paid and handled via the insurance and the vets. Very efficient and no quibble payout. staff always friendly and helpful on the phone and easy to get through and speak to real people. Reviewed on: 16th July 2024

Supportive, reassuring and informative!

We made a claim for an injury to our pony and The Insurance emporium were supportive and informative through the process. We felt reassured that we could provide the best veterinary and physio treatment for our pony and that almost all of the costs would be covered. This left us to care for her and focus on her wellbeing without having to worry too much about how or whether we would be able to pay for her treatment. Thank you The Insurance Emporium! Reviewed on: 16th July 2024

Couldn’t ask for better!

I bought a kitten in february, and knew very very little about insurance and pet cover so it all seemed a little daunting. But the insurance emporium made me feel like it wasn’t so hard, their website and customer service were so helpful and made me feel so relaxed about embarking on this new adventure with my kitten, ziggy. Reviewed on: 16th July 2024

Great communication, quick to pay out and overall ve...

Great communication, quick to pay out and overall very fair. Reviewed on: 15th July 2024

Satisfied customer

We have had to make numerous claims for our dog Archie, and have never had any issues with payouts. The customer services staff are always polite and friendly, and happy to help with any queries. Reviewed on: 15th July 2024

Great service for horse lovers!

All the details about the policy are written in clear, plain English. The staff on the phone are friendly, but not pushy and so it's easy to decide on the best cover for your needs. The cartoon horse picture indicates even a child could understand it! Reviewed on: 15th July 2024

Been with them years now.

Been with them years now. Easy to contact and good prices Reviewed on: 15th July 2024

Clear policy with no limits to one year for a specif...

Clear policy with no limits to one year for a specific illness. Excellent value for money and easy to navigate website. Reviewed on: 14th July 2024

First class service

First class - No fuss, quick reliable service and excellent value for money. Reviewed on: 14th July 2024

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