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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Easy to use website & competitive pricing.

Easy to use website & competitive pricing. Reviewed on: 24th July 2024

Decent cover for reasonable price

Easy online setup. Thought decent insurance, offering quite good benefits for a reasonable price. Reviewed on: 24th July 2024

Claim paid directly to the vet with no fuss

Claim paid directly to the vet with no fuss Reviewed on: 23rd July 2024

Best low budget insurer

I found them through a comparison site and they had the lowest premiums by a long way. While there is less offered I still this was the best value when considering my budget. It was easy to purchase and set up. Reviewed on: 22nd July 2024

Very helpful customer service.

Very helpful customer service. Excellent price. Reviewed on: 21st July 2024

Good all round policies

Always received good customer service, online account management and stress free claims process with prompt policy payout. Reviewed on: 21st July 2024

I’ve only had to claim on my insurance once a couple...

I’ve only had to claim on my insurance once a couple of years ago, but when I did the service I got was prompt and professional. Reviewed on: 21st July 2024

Why would I leave?

I've been with Emporium for a few years now and have never experienced any difficulty making my claims. Reviewed on: 19th July 2024

Very helpful staff.

Very helpful staff. Dealt with my issues straight away. Reviewed on: 19th July 2024

Good insurance backed up with helpful customer service.

Straightforward claims are easy to submit, print out the form, fill it in, take it to your vet and they do the rest. Using the helpline is a blessing, if you have a problem or query, I have always received friendly and helpful advice. Reviewed on: 19th July 2024

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