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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Satisfied customer

We have had to make numerous claims for our dog Archie, and have never had any issues with payouts. The customer services staff are always polite and friendly, and happy to help with any queries. Reviewed on: 15th July 2024

Great service for horse lovers!

All the details about the policy are written in clear, plain English. The staff on the phone are friendly, but not pushy and so it's easy to decide on the best cover for your needs. The cartoon horse picture indicates even a child could understand it! Reviewed on: 15th July 2024

Been with them years now.

Been with them years now. Easy to contact and good prices Reviewed on: 15th July 2024

Clear policy with no limits to one year for a specif...

Clear policy with no limits to one year for a specific illness. Excellent value for money and easy to navigate website. Reviewed on: 14th July 2024

First class service

First class - No fuss, quick reliable service and excellent value for money. Reviewed on: 14th July 2024

Easy process and good communication, thanks guys!

Easy process and good communication, thanks guys! Reviewed on: 14th July 2024

Helpful!.

Very helpful when using customer service. Efficient when processing claims Reviewed on: 14th July 2024

5* Insurance

By far the easiest insurance company I've dealt with. They've made the process for claiming on pet insurance the most sensible and fuss free, with very limited stress involved other than what's directly wrong with the animal. Reviewed on: 14th July 2024

Always friendly and helpful and easy to deal with.

Always friendly and helpful and easy to deal with. Reviewed on: 14th July 2024

New customer

I have only just signed up to them but the premiums are very reasonable with good terms. Reviewed on: 14th July 2024

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