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The Insurance Emporium: Pet Insurance reviews

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4.85
Based on 5,994 reviews, last reviewed 9th Jun 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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8%
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1%

Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024
Kate Gridley's avatar
Kate Gridley

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025
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Joanne R
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The Insurance Emporium Pet Insurance reviews (5994)

Easy process and good communication, thanks guys!

5
Easy process and good communication, thanks guys! Reviewed on: 14th July 2024
Jen W's avatar
Jen W

Helpful!.

5
Very helpful when using customer service. Efficient when processing claims Reviewed on: 14th July 2024
Sara H's avatar
Sara H

5* Insurance

5
By far the easiest insurance company I've dealt with. They've made the process for claiming on pet insurance the most sensible and fuss free, with very limited stress involved other than what's directly wrong with the animal. Reviewed on: 14th July 2024
Sophie's avatar
Sophie

Always friendly and helpful and easy to deal with.

5
Always friendly and helpful and easy to deal with. Reviewed on: 14th July 2024
Gary K's avatar
Gary K

New customer

5
I have only just signed up to them but the premiums are very reasonable with good terms. Reviewed on: 14th July 2024
Anna K's avatar
Anna K

All I have to do is pick up the phone or sent an ema...

5
All I have to do is pick up the phone or sent an email and iv got the help I need you can’t ask for better ! Reviewed on: 14th July 2024
JD's avatar
JD

Really good value for money and easy to claim.

4
Really good value for money and easy to claim. However, disappointed in how much I recently received after a claim. Reviewed on: 14th July 2024
David A's avatar
David A

Great customer service

5
All contact I have had with staff over the phone has been excellent. Everyone was polite, friendly and knowledgeable. Reviewed on: 13th July 2024
Erin F's avatar
Erin F

Great customer service

5
We have been with them for a number of years and now have 3 pet policies with them. Customer service is excellent and they are great value for money. Claims are now settled in a very timely manner too. Reviewed on: 13th July 2024
Wendy C's avatar
Wendy C

Superb service when my dog tore his cruciate and did...

5
Superb service when my dog tore his cruciate and didn't exclude or raise cover mid policy Reviewed on: 13th July 2024
Nichola B's avatar
Nichola B

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