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The People's Pension: Workplace Pensions reviews

Name: Workplace Pensions
Rating: 1.95 (43 reviews)

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1.93

Based on 43 reviews, last reviewed 15th Sep 2024

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

21%

4 star

70%

Latest highest rating:

5

Dependable, trustworthy, and efficient. Dependable, trustworthy, and efficient. Reviewed on: 4th September 2024

Latest lowest rating:

1

The company is total garbage and scams you of your m... The company is total garbage and scams you of your money. Keep away!!! Reviewed on: 15th September 2024

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About this product

Read or write The People’s Pension workplace pensions reviews from the Smart Money People community. if you're considering using The People’s Pension, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a The People’s Pension workplace pensions customer in the past? Write a review today and help others!

The People's Pension Workplace Pensions reviews (43)

Review of the The People's Pension, Workplace Pensions:

My experience was pretty much good with the people p...

My experience was pretty much good with the people pension service provider delivery service Reviewed on: 4th September 2024

The company is total garbage and scams you of your m...

The company is total garbage and scams you of your money. Keep away!!! Reviewed on: 15th September 2024

Dependable, trustworthy, and efficient.

Dependable, trustworthy, and efficient. Reviewed on: 4th September 2024

good customer service

I had a few doubts and they were very easy going and explained me everything Reviewed on: 23rd August 2024

Great company

Easy to access, easy to understand where your money is, how much you have saved and the future projections. Reviewed on: 23rd August 2024

Awful at paying out

I turned 55 in April.Applied for my small pot pension to pay for my wife to have foot surgery to alleviate her pain.I provided every document that was requested.Delays followed.Finally I was messaged to contact an 0300 telephone number.Except it doesn't work from Ireland.The UK open university 0300 does ,so clearly it's people's partnership have the problem.Thanfully my sister works in the industry and she found 01293 586666.I called and spoke to reception.She tried to transfer me to the small pots team ,before coming back and saying thry would not speak to me but wanted me to answer questions such as ,am I really me ,and was I taking my smallpot of my own free will.Bu****"it basically. They then waited twenty more working days and paid out with no further communication.No email or nothing.I can no longer get onto the portal either.I was paid out about 5 percent less than my illustration when I first requested my smallpot 3 months earlier.So I've seen the typical people's partnership response asking people to email them on this website.So my response is you have my details ,why don't you email me and I will take twenty working days to reply to you.Robert Cave Date of experience: 18 July 2024 Reviewed on: 19th July 2024

Awful customer service

They are a nightmare to deal with. If you ever need help with anything, they usually take at least a week to even reply. When they do reply, they just come with more problems than solutions. It never feels like you're actually communicating with a human, but rather, just someone copying/pasting responses. Even simple things like setting up individual payments are incredibly difficult to set up with them. If I can't trust them with simple tasks or to communicate with me when I need help, I can't trust them with my money. Reviewed on: 17th July 2024

Great pension scheme.

Great pension scheme. Would recommend Reviewed on: 23rd May 2024

Nightmare experience.

Nightmare experience. Can’t even get a refund which I was legally entitled to Reviewed on: 15th March 2024

I have opted out from my pension in October trying t...

I have opted out from my pension in October trying to get my money is a total nightmare phone every day ridiculous way they use excuses still nothing Reviewed on: 3rd March 2024

Utter rubbish customer service. AVOID.

Paying your money in, no problem. But getting your money back, it's utter, utter rubbish customer service. Having been told my cash download would take 'up to 20 working days' to process, and given a completion date, it wasn't. On complaining in a call, I was told bluntly that 'other customers were in the queue before me', so I had to be patient. Despite reminding them I was actually a customer, and this was MY money, they had no mechanism in place to discuss and escalate the issue, unless I started an 'official' complaint with the company which they would then respond to 'within another 3 days'. Dinosaur companies like this should have been forced out of business ages ago. Reviewed on: 27th February 2024

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