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Tide: Business Banking reviews

Name: Business Banking
Rating: 4.8 (5685 reviews)

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4.68

Based on 5,685 reviews, last reviewed 2nd Apr 2025

400% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Great customer service Great customer service - every time I have called, I have been able to speak with an advisor instantly, no waiting, no holding and every time they hav... Read more Reviewed on: 2nd April 2025

Latest lowest rating:

1

Account frozen and no ability to unfreeze It's payday for our employees and we can't access our bank. Tide froze it with no notice 'for safety and security'. Won't release access under any cir... Read more Reviewed on: 27th March 2025

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About this product

Want to read Tide Business Banking reviews from small business owners like you? Read them here on Smart Money People, where our community of reviewers share their experiences on things like charges on the account, availability of capital and customer service, and anything else to do with this innovative business banking account. Already used Tide's business banking account? Please post a quick review yourself, and help out other small business owners who are looking to decide if this is the right solution for their needs!

Tide Business Banking reviews (5685)

Review of the Tide, Business Banking:

Disappointing Experience with Tide Bank

I must say that my experience with Tide Bank has been nothing short of a nightmare. This is by far the worst bank I have ever encountered, and I feel compelled to share my frustrations. First and foremost, I lost my card and promptly reported it to the bank. However, when I discovered that someone had used my card for two unauthorized transactions, Tide Bank showed no interest in helping me recover my money. Their lack of support in such a critical situation was extremely disheartening. Another glaring issue with Tide Bank is their absence of a notification service. Most other banks offer real-time notifications for card transactions, providing customers with peace of mind and security. Regrettably, Tide Bank falls short in this aspect, leaving their customers vulnerable to potential fraud. Furthermore, their handling of direct debit notifications is utterly inadequate. It seems like they do not prioritize informing their customers about incoming debits, which can lead to unexpected deductions from accounts. The customer service experience at Tide Bank is abysmal. If you have a complaint and decide to reach out via message, be prepared to wait nearly 48 hours for a response. This kind of delay is simply unacceptable, especially when urgent issues need attention. To top it all off, Tide Bank blocked a transfer from a company that had paid me for my work, causing significant inconvenience. Their excuse? A vague explanation about a "system issue." Waiting nearly two days to access my hard-earned money due to their internal problems was incredibly frustrating. In summary, I strongly advise anyone considering Tide Bank to think twice and explore alternative banking options. My experience has been marred by a lack of support, security features, and efficient customer service. Tide Bank is a financial institution to avoid at all costs. Date of experience: 05 September 2023 Reviewed on: 7th September 2023

Great customer service

Great customer service - every time I have called, I have been able to speak with an advisor instantly, no waiting, no holding and every time they have resolved any issues straight away. Also, great value for small businesses. Reviewed on: 2nd April 2025

Great service at your fingertips with everything you...

Great service at your fingertips with everything you need for a small business. Many accountancy plug ins as well to keep your business on the move. Helpful and quick responses by the customer services as well. Reviewed on: 2nd April 2025

Account frozen and no ability to unfreeze

It's payday for our employees and we can't access our bank. Tide froze it with no notice 'for safety and security'. Won't release access under any circumstance. Hiding behind usual 'could be a scam!' crap - impossible to make progress with them. 3 days and counting and now the business can't operate and the staff can't make rent. Cheers for that Reviewed on: 27th March 2025

support is excellent especially for the small company

Whenever there were issues, support did not make me feel like an irritation like at previous banks Reviewed on: 7th March 2025

Best provider of business banking services

I've tried a lot of business bank accounts, and Tide without doubt is the most complete and functional solution on the market. Their deep focus and expertise in business banking sets them apart from other competitors in the market. Reviewed on: 4th March 2025

Registering for a Tide account was a breeze, the pro...

Registering for a Tide account was a breeze, the process was simple and self explanatory, I was accepted promptly and received my new bank card within a few days. The only downside is they don't print business name on the bank card but your personal name. Otherwise they offer great value and rates above and beyond other what other banks offer and the app is great makes managing everything so simple and easy. Reviewed on: 27th February 2025

DO NOT USE TIDE.

DO NOT USE TIDE. At a very crucial point of my business, I cannot access my Tide account. I have received no response from them despite several, urgent emails. This will result in potentially hundreds of thousands of pounds loss as I cannot complete a transaction. AVOID TIDE at all costs. Reviewed on: 13th February 2025

By far, this is one of the worst banking services I...

By far, this is one of the worst banking services I have ever used. My experience has been poor from the start. They had the audacity to keep incoming payments pending due to internal processes, although I had provided the required information multiple times to multiple advisors. This resulted in financial implications for me as an individual. The worst part came last week when I realized I was completely unable to make any payments. My funds are currently inaccessible—no card payments, no transfers to my personal account, and no ability to pay invoices. Thousands of pounds are stuck, and I have been chasing this issue with multiple advisors for the past four days. It turns out that the team supposedly responsible for resolving this only works Monday to Friday. At no point have I been given a timeline for when I can expect this to be resolved, nor have I received a clear explanation as to why it happened. The only response I get from agents is that they are "chasing it for me." Furthermore, I now risk late payment fees, as I have been unable to move funds from my business account with Tide to cover direct debits linked to my personal account. This situation is completely unnecessary and unethical. It is unacceptable for a financial institution entrusted with business accounts to fail its customers this way. Reviewed on: 3rd February 2025

I am incredibly dissatisfied with Tide and their ser...

I am incredibly dissatisfied with Tide and their service. They have wasted my valuable time with unnecessary bureaucracy and a complete lack of efficiency. As a business owner, time is critical, and Tide has proven to be anything but business-friendly. Their customer support is unhelpful, the account setup process is unnecessarily complicated, and the overall experience has been frustrating. Tide claims to cater to businesses, but my experience suggests otherwise. I cannot recommend Tide to anyone looking for a reliable and efficient banking service. Avoid them if you value your time and need a seamless experience for your business operations. Reviewed on: 15th January 2025

We have operated a Tide Ltd Company account for over...

We have operated a Tide Ltd Company account for over 2 years, today without any prior notice or giving a reason they closed our account, one week before Christmas, we had payments going into the account today rejected, and staff to pay for Xmas etc in the coming days, in my opinion this is not a proper bank, they do not offer any services that a normal bank do, customer service is non existent, the only time they contact you is when trying to upgrade you to a more expensive option, their messages service is useless often taking hours or even days to respond I would advise to avoid at all costs. Reviewed on: 17th December 2024

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