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TSB: Business Banking reviews

Name: Business Banking
Rating: 1.93 (57 reviews)

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1.56

Based on 57 reviews, last reviewed 15th Apr 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

16%

71%

Latest highest rating:

4

Trustworthy bank, technology can be improved I'm generally happy with my business account at TSB. I've experienced friendly customer service, the rates and correspondence have been good. What I'd... Read more Reviewed on: 14th March 2023

Latest lowest rating:

1

TSP Banking’s business banking service is extremely... TSP Banking’s business banking service is extremely disappointing. They frequently threaten to freeze customer accounts without valid reasons, serious... Read more Reviewed on: 15th April 2025

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About this product

TSB business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at TSB is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of TSB business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

TSB Business Banking reviews (57)

Review of the TSB, Business Banking:

Rude customer service with no knowledge

Got account frozen due to suspicious activity brought them all evidence what was required. Said they will look in to it and told it will take 24h to review , came back after 3days told me its gonna take another 24h came back exact same day then told me we are not dealing with fraud in branch nothing we can do and the woman who deals with our fraud case is gone to holiday.Week went by came back she told me they needed more information came next day brought back all required information. Bank account frozen 9th of June its 18July they are telling me they are reviewing the information . If you have TSB Bank Account just run from them if you will get any problems it will take forever to solve and none of them can provide with accurate answers one day say one thing the other something completely different keep telling lies and lies. AVOID Move Assets internet banking lagging and slow. Reviewed on: 18th July 2020

Internet banking works better than most

internet bank works quite well apart from a few notable drop-outs. Easy to use though and charges are reasonable. Reviewed on: 23rd June 2022

Blocked money

I have try to buy equipment to my business and during the payment process my transaction was dismissed twice and my money was blocked by the bank. At the moment I dont have any equipment and money as well. During conversation with consultant, he promise me that the money should be unblocked in few hours, but after long waiting on the line he change his mind and told me that the money cannot be unblocked. Worst business bank ever. This bank is not safe for the businesses or even for individual . NOT RECOMMENDED Reviewed on: 15th June 2022

getting worse

I was one of the unfortunate ones whose Lloyds account was changed to TSB when there was a split up. It has got worse, a year or two back you used to be able to actually get through to someone before 10pm - now it is 5.30pm. I moved house 2 years ago and despite actually changing address verbally over the phone with someone at TSB (only way) it still is old address - with strangers getting my bank statements. The online banking is temperamental, the multiple payments often won't work and you each month I have to make my usual payments in several goes instead of one. Just avoid like the plague... if you don't bank with them already use any other bank but them. Reviewed on: 7th June 2022

Worst experience ever with TSB - must read

Terrible bank, I had was defrauded by a criminal who stole my card, I promptly called the fraud department as advised by CS but they gave me such a hard time basically making me feel as if I’m lying and they said there will be no refund because I need to prove that it was fraud. I was so broken being that I experienced a terrible episode and now I also need TSB bank to behave like shameless criminals. I had no choice but to take this case to the Financial Ombudsman Service which I waited 3 months but the investigator finally ruled in my favour within 2 weeks of taking on the case, and TSB have now been forced to refund the fraudulent charges plus a large compensation amount as she said that TSB were wrong to behave in this way. They credited the money but no letter or any apology from them. They’re the worst bank. They behave like criminals. But the pain and worries I’ve experienced till then was so bad that no money can take away their rude and disrespectful behaviour. I will now be moving to 2 different banks where I asked around the experience is much better. TAKE MY ADVICE DONT TOUCH THIS BANK. Reviewed on: 22nd May 2022

Business banking current account

TSB have appalling customer service. Trying to change registered nominees on the account and they keep sending back the forms with little supporting evidence for their actions. In addition, they refuse to speak with bona fide company representation on grounds of "protecting the account". Over a year spent trying to get this bank to make changes to the account with no success to date. AVOID TSB AT ALL COSTS!! THEY HAVE A TIN EAR. Reviewed on: 20th May 2022

Business banking

I requested TSB business team to change the account name , I was told it will take 4 weeks and 4 weeks turn in to 2 months and after 2 months I call again and I was told that my request was rejected , which is ok but they didn’t even bother to send any corespondent,,, So please please avoid TSB bank Reviewed on: 5th May 2022

Worst Bank Ever

Very complicated online banking, does not allow you to download bank statements in pdf only in excel and not more than three months Reviewed on: 23rd February 2022

TSB Is the worst bank

Avoid this bank. This bank has terrible customer service. I’ve had unauthorised activity on my account, and I’ve been waiting over 1 and half hours to speak to the fraud department, and while talking to them they just cut the line. This bank doesn’t take their customers seriously and I am in the process of complaining to the FCA. They have rubbish childish service. They shouldn’t be operating Reviewed on: 25th December 2021

business account block

our business account block from last Monday i can not use made many complains no response, and no reason still can not use make payments Reviewed on: 11th December 2021

bank incompetence

This bank used to be good to do business with but are now completely hopeless, can not even make an appointment to see them , they do not ring you back when they say the will, the worst banking experience I have ever had. Have had to go to another bank Reviewed on: 12th August 2021

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