Write a review

TSB: Classic Account reviews

Name: Classic Account
Rating: 3.74 (196 reviews)

View other TSB products

3.62

Based on 196 reviews, last reviewed 23rd Nov 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

48%

20%

10%

19%

Latest highest rating:

4

£10 cashback a month for 20 transactions I was recently offered £10 cashback a month for 3 months for doing 20 debit card transactions each month which is a good offer. Reviewed on: 23rd November 2024

Latest lowest rating:

1

Absolutely terrible! Absolutely terrible! Been unable to access my account for nearly 3 days! Rang every day to be told to ring back systems down and now been sent a code ... Read more Reviewed on: 29th September 2024

Read all reviews See your review

About this product

The TSB Classic Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

TSB Classic Account reviews (196)

Review of the TSB, Classic Account:

Issues Setting up, but fine there after

Set up the account and the app broke so had to go in branch. They didn't know the details of the service so I had to explain it to them, and it was only after checking with the manager that they realised I was correct. Pro tip - don't talk down about customers when in earshot. After that experience I wasn't hopeful but the app has been easy to use and no issues following Reviewed on: 4th April 2023

£10 cashback a month for 20 transactions

I was recently offered £10 cashback a month for 3 months for doing 20 debit card transactions each month which is a good offer. Reviewed on: 23rd November 2024

Absolutely terrible!

Absolutely terrible! Been unable to access my account for nearly 3 days! Rang every day to be told to ring back systems down and now been sent a code over the phone which cannot be activated for another 3 days! Exactly how do people without internet bank at tsb!!! Older people do not stand a chance Reviewed on: 29th September 2024

Good switch experience

Good switch experience to TSB - all very efficient and it's easy to use my account and manage on the app. Reviewed on: 24th August 2024

I've banked with TSB from the beginning.

I've banked with TSB from the beginning. Wheen they were joined with Lloyds. Never had an issues at all with tsb. Always so friendly when you go into the bank Reviewed on: 28th May 2024

When going in the branch deposit some cash usually t...

When going in the branch deposit some cash usually they told us to use the cash machine, so going to the branch it’s like going to any cash machine. Reviewed on: 17th May 2024

Best customer service

I use a few different bank accounts for different reasons. TSB is a basic account with no frills, but their customer service has been absolutely first rate. Reviewed on: 7th April 2024

Ridiculously archaic customer service whereby we had...

Ridiculously archaic customer service whereby we had to go into a physical bank branch just to open a joint account Reviewed on: 3rd April 2024

The switch condition are very strict.

The switch condition are very strict. After doing 300 or more transactions. I missed by few transaction in the last month. For this TSB refuse to pay out. This is one way to avoid paying as you have to keep doing certain steps every month for 6 months. Miss one and you are out. Reviewed on: 22nd March 2024

Great! Thank you

Great! Thank you very much I recommend it to other people Reviewed on: 15th February 2024

TSB satisfied customer

I have been with TSB for 5 years and I am happy with my basic current account. I do not need anything else, just money in, money out, direct debits, just easy banking, and this is what I have with TSB. Reviewed on: 10th January 2024

Do you have a different TSB product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

TSB has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub