Write a review

Van Line Direct: Insurance Broker reviews

Name: Insurance Broker
Rating: 3.28 (110 reviews)

View other Van Line Direct products

2.98

Based on 110 reviews, last reviewed 31st Jan 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

54%

3 star

41%

Latest highest rating:

5

Insurance Easy to contact, helpful with queries Reviewed on: 24th August 2024

Latest lowest rating:

1

Took almost £500 out of an 82 year olds account with... Took almost £500 out of an 82 year olds account without his permission . Should be ashamed and yes you have been reported . Blame your systems for doi... Read more Reviewed on: 31st January 2025

Read all reviews See your review

About this product

At Smart Money People, we collect Vanline Direct Insurance Broker reviews from customers like you. If you're thinking of using Vanline Direct Insurance Broker check out our reviews, or if you're an existing Vanline Direct customer - please share your experiences with our community in order to help out others!

Van Line Direct Insurance Broker reviews (110)

Review of the Van Line Direct, Insurance Broker:

Harassment

Never touch this company please, they cancelled my insurance over an alleged incident that's not been proven either way even after I submitted evidence from a local constabulary stating no evidence to support alleged incident. I Had protected no claims, but still want to charge me cancellation fee(I didn't cancel it myself). I arranged another insurance via a comparison site and low and behold I was taken to Vanline Direct again to my horror after I'd oaid another deposit. Insurance on my van this time was considerably more than the policy that was cancelled by themselves in 1st place. Anyway after a rep called me up soon after new quote wasnt accepted regarding price and had to wait til next morning for a revised quote and I accepted based ob an alleged incident as mentioned before. Within a week or so I received another call from these reprobates demanding a further £600+ to be added to my premuum. This is ongoing and now they have forwarded my details onto a debt collection agency demanding another payment. This is ongoing and I really am at my wits end with this company as they've also sent me an email telling me theyre going to cancel my insurance again and further demand a cancellation fee, I've been in touch with ombudsmen and they dont seem to be of much help whatsoever, I need help big time Reviewed on: 6th October 2020

Took almost £500 out of an 82 year olds account with...

Took almost £500 out of an 82 year olds account without his permission . Should be ashamed and yes you have been reported . Blame your systems for doing it and still not returned his money you absolutely disgusting people . Reviewed on: 31st January 2025

Worst insurers

Tried to cancel policy as I sold my van, they add lots of charges and threaten you with extra charges and credit damage if you refuse to pay, worst insurers I have come across , AVOID Reviewed on: 7th January 2025

Been stranded in the side of the road for nearly 6 h...

Been stranded in the side of the road for nearly 6 hours it’s -2 degrees said it would be around a hour my vans on a unlit busy dual carriage way all I get is lies and at one point even herd them laughing at me in the background Reviewed on: 20th November 2024

Would definitely NOT recommend

Reading other reviews it is correct to say that they lie and they trick you out of hundreds! I tried to call and get in contact several times to cancel my insurance but could never speak to someone and now they are trying to charge me hundreds just to cancel! They are such a rip off!! Not only that but I am being bombarded with 5 or more messages a day and they have taken money out of my account without my authorisation!! I would advise not to use them as there are better companies out there who will not rip you off! Reviewed on: 13th November 2024

1 start to many.

Please be careful if you use van line direct. Their sales team will tell you lies via their 'recorded' phone calls. These phone calls are un accessible if they have found misconduct within there company. But gaurenteed the phone calls would be there if i were to be abusive. They will add fault claims to your policy. So please be wary and check all documentation. I personally will never use van line direct again as they are very unprofessional. Cancelled my policy and went to hastings direct. They even wanted to charge me 45 pounds to cancel my policy for their own mistakes. Farcical to say the least. Reviewed on: 11th September 2024

Insurance

Easy to contact, helpful with queries Reviewed on: 24th August 2024

Clowns

I went on compare the meerkat for new van insurance and clicked what I thought was a good deal. Got this circus who then went through everything I had just put in already then quoted me £1300 when I paid £680 the year before. I then said no and was told I had to speak to someone from technical ??? However never got to as the customer service’s constantly hang up on you. I thought getting insurance should not be this hard then abandoned it and went onto a competitor company direct and got it for £500 cheaper with more perks. From now on I will just ring companies direct as a broker web sight to then put you onto a broker all adding their bits on ???? Reviewed on: 16th May 2023

Thanks Josh

Josh sorted my van Insurance out with no fuss after I tried to get it covered with various other companies who didn’t know what they were doing. Great work and thanks Josh Reviewed on: 23rd April 2023

Saved £77 which is always nice

Cheaper than compare the market! Reviewed on: 23rd April 2023

Bred was fantastic

Helped me save £100!! Knew what he was talking about Reviewed on: 22nd April 2023

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Business insurance
from i4me 0.00 from 0 reviews
Insurance Broker
from Lockton 4.33 from 2 reviews
Business Insurance Broker
from One Call Insurance 4.94 from 31 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub