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Vanquis : Credit Card reviews

Name: Credit Card
Rating: 4.52 (480 reviews)

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4.50

Based on 480 reviews, last reviewed 26th Feb 2025

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

11%

Latest highest rating:

5

Nothing too much trouble always willing to listen. Nothing too much trouble always willing to listen. Ability to provide me with an option,always. I would recommend to anyone. I'm in control of my cred... Read more Reviewed on: 26th February 2025

Latest lowest rating:

1

Irresponsible lenders!!! Stay away!!! Now… where do I start… I think Vanquis is an irresponsible lender and I urge any of their 1.7 million customers, who have a slightest doubt about the... Read more Reviewed on: 8th February 2025

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About this product

Vanquis Credit Card reviews can help you to find out about the pros and cons of the Credit Card credit card. What kind of features do Vanquis customers like? Find out more about the Vanquis Credit Card by reading our trusted Smart Money People reviews. You can also write your own Vanquis Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

Vanquis Credit Card reviews (480)

Review of the Vanquis, Credit Card:

Irresponsible lenders!!! Stay away!!!

Now… where do I start… I think Vanquis is an irresponsible lender and I urge any of their 1.7 million customers, who have a slightest doubt about their lending being responsible and haven’t previously complained, to make the irresponsible lending complaint as soon as possible. Please share it with everyone. I’ve been Vanquis customer since March 2015. First they gave me a credit card with a credit limit of £150, while I was stuck in payday loan debt cycle. Then they increased my credit limit in December 2015 to £550, when I was nearly at my previous credit limit. Then they done the same thing while I was on maternity leave and struggling financially in May and October 2016 to £1250 and £2250. In January 2017 I was missing payments and they sent me arrears letters. I was diagnosed with serious illness in March 2017 and had to use Repayment Option Plan feature to freeze my account. As a sensible person, I made larger than minimum payments in 2020 and 2022 I think, because I was getting a lump sum for benefit underpayments. This was I think in 2020 I paid my balance off completely. These factors were used against me by Vanquis and FOS too! FOS turned and twisted each and every single fact and used it against me and just kept praising Vanquis! It made me feel sick! I stopped working in 2018 due to health issues. In March 2022 they’ve increased my credit limit to 3K. By then I was drowning in debt, borrowing heavily from anyone I could and using my credit cards and overdraft heavily!I was constantly in my overdraft for 6 years since 2018! They are saying that they reward their customers with the credit limit increases. This is the most disturbing and unethical thing to say! I didn’t know about irresponsible lending until 2024, I made the complaint about irresponsible lending to Vanquis. They didn’t uphold it. I took it to FOS they didn’t uphold it either, although I was advised I had quite a strong case. Vanquis and FOS keep saying that checks were proportionate, I was managing account very well, made overpayments blah blah blah… I honestly think that banks and FOS are in it together and the lenders can pretty much get away with anything as soon as they don’t kill anyone. And I don’t really need Vanquis or FOS to tell me that lender is responsible or not I can see it myself. Both FOS and Vanquis twisted the facts about what checks were completed when lending and increasing credit limits. FOS said that they can’t see ANY evidence about affordability checks being carried out, but they PROBABLY were… and just took their word for it! Vanquis swears they’ve completed the checks, but I don’t think they did and if they did - they were not proportionate!!! However, pease don’t let my unsuccessful experience to put you off of complaining! This burden of debt had a serious affects on my mental health and I’m devastated to say the least. Over nearly 10 years I paid Vanquis bank £10,911.95 and I’ve still got £2,780.00 of debt outstanding from 3K limit, which has now been sold on and I can only afford a monthly repayment of £0.88! I’ve emailed CEO of Vanquis Ian McLaughlin, who sounded very helpful first, but he hasn’t done nothing at all. Patrick Customer Support Ambassador, who didn’t include his last name, was as useless! The greed of these people is unbelievable, honestly! While we are struggling to get living essentials and struggling with unaffordable debt - they are living high lives and “bathing” in luxury! I urge you to please stay away from Vanquis!!! They are unethical, greedy, the most horrible lenders I’ve ever had in my life!!! If you are in the cycle of debt already I urge you once again to complain! And never make overpayments to them! Better spend it on your needs! Vanquis doesn’t even deserve one star, if I’m honest! They don’t deserve to exist at all and are inhumane company! I hope karma will get them soon! Reviewed on: 8th February 2025

waste of time

dont go with these guys if you want to keep your money they took over£200 from my direct debit than they should of leaving me with no money at a time where we having a cost of living and customer service dont care Reviewed on: 20th November 2023

Consistently good

They gave me a card when I had little money, when others wouldn't. 10 years later I am financially comfortable but still use their card - out of gratitude, and because they give excellent service. My credit limit has been gradually and sensibly increased. Reviewed on: 13th November 2023

Never a problem

I started with a £250 credit limit now 6 years later I'm on there maximum limit of £4.000 can't fault the service I've had Reviewed on: 17th September 2023

Shocking customer service

Ages on the phone only to get someone who can't speak English. Issue not dealt with. Avoid avoid avoid Reviewed on: 14th August 2023

They helped me when times were really low and be amazing

There grea easy of use. But if u have problems talk to them don't brush it under the carpet they there to help when others won't. Thanksj urs stsrs Reviewed on: 1st August 2023

No problems at all

I've used the card for a number of years now. I've had the app for just as long. This company has been excellent in its service for me, in clearly stating any and all changes. There is no confusion reading the transaction page and you get reminders if payment is due. I've loved the ease of this card since day one. Reviewed on: 31st July 2023

Fair

Easy to contact and trust worthy Reviewed on: 31st July 2023

Top class

Very easy to apply easy to communicate to very understanding company Reviewed on: 11th July 2023

Very good

Easy to apply good service and good rates. Reviewed on: 6th July 2023

Accessible and reliable!

A great company who take all your needs into consideration Reviewed on: 4th July 2023

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