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Vanquis : Credit card reviews

Name: Credit card
Rating: 4.35 (601 reviews)

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4.35

Based on 601 reviews, last reviewed 27th Aug 2026

89% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

4

Longtime customer - good servuce Been with Vanquis for a long time, and anytime i need support they are quite happy to help and give options Reviewed on: 20th August 2026

Latest lowest rating:

1

MY WORST EXPERIENCE WITH VANQUIS. Manipulation at peak MY WORST EXPERIENCE WITH VANQUIS – 3 WEEKS OF STRESS AND TERRIBLE CUSTOMER SERVICE And their security department is full of trash. This entire experie... Read more Reviewed on: 27th August 2026

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About this product

Vanquis offer a balance transfer and purchase credit card.

Vanquis offer 0% for purchases and balance transfers for a set period of time. You will be charged a fee for any balance transfers. When the offer period on the card ends, any outstanding balance will be charged at a standard variable interest rate.

Vanquis credit card reviews help you find out what it’s really like to be a customer. If you’ve used Vanquis before, you can also leave a review and share your experience.

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Vanquis Credit card reviews (601)

Worst ever customer service in the world

I have been a Vaquis credit card customer since 12 July 2007. Now I have 29 credit cards with a limit of £84,030. The worst ever credit card customer service and higher interest is Vanquis. The staff are so incompetent that for more than 2 months, they couldn't refund the amount of £4500. They're thinking that if they don't refund, what can we do!!? Please be careful with this group; the high interest will rip you off. Reviewed on: 13th December 2025

Terrible customer service!

Terrible customer service! could not get the balance transfer done. Reviewed on: 3rd December 2025

Vanquis offers balance transfers

Vanquis offers balance transfers Reviewed on: 5th September 2025

Knows the value of money and has excellent customer...

Knows the value of money and has excellent customer service Reviewed on: 11th July 2025

I'm been with Vanquis very long time I'm very happy...

I'm been with Vanquis very long time I'm very happy for this services. Reviewed on: 10th July 2025

Helpful and very good customer service

Helpful and very good customer service Reviewed on: 9th July 2025

No problems.

No problems. But I have never needed to contact customer services , app is easy to use. Reviewed on: 9th July 2025

In one word excellent.

In one word excellent. I have been a Vanquis customer now for almost four years , the application was easy and got a decision immediately , they regularly check your account and how you are using it ( payments and staying within your limit) and as long as you do they will regularly offer you credit limit increases, it also helps build a better and stronger credit score, just like any credit card in this world as long as you use it responsibly it is a real helpful tool, thank you Vanquis Reviewed on: 9th July 2025

Not a good start.

Not a good start. Signed up to a credit card and started making transfers and the % of minimum payments was 5x the amount I signed on my agreement. When I question with staff they were clueless and one amazing response was “well if your balance goes up then your minimum payments go up”. To any person with half a brain cell this is obvious but not from 1% to 5%… silence from the staff. They raised a complaint and then told me AFTER they raised it, it can take up to 59 days. Called back the next day to try and talk to someone else but because a complaint was raised no one could do anything. To this day… not resolved. Not heard back. Terrible. Reviewed on: 9th July 2025

User friendly.

The credit card came on time, it was easy and straightforward to set up. Reviewed on: 9th July 2025

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