Write a review

Vanquis : Credit Card reviews

Name: Credit Card
Rating: 4.52 (481 reviews)

View other Vanquis products

4.50

Based on 481 reviews, last reviewed 28th Mar 2025

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

78%

11%

Latest highest rating:

5

I love it. I love it. Its quick and reliable. I use it almost always Reviewed on: 28th March 2025

Latest lowest rating:

1

Irresponsible lenders!!! Stay away!!! Now… where do I start… I think Vanquis is an irresponsible lender and I urge any of their 1.7 million customers, who have a slightest doubt about the... Read more Reviewed on: 8th February 2025

Read all reviews Write a review

About this product

Vanquis Credit Card reviews can help you to find out about the pros and cons of the Credit Card credit card. What kind of features do Vanquis customers like? Find out more about the Vanquis Credit Card by reading our trusted Smart Money People reviews. You can also write your own Vanquis Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

Review Vanquis : Credit Card now

Help others make smarter decisions by sharing your own experience.

Write a review

Vanquis Credit Card reviews (481)

Vanquis are unable to fix their mistakes

Took too much from my account so agreed to refund 1500. Only 500 appeared in my account so called back and they apologised and refunded £1000. They took £1500 off my card which was right but then took another £1000. Id paid off card then to close it down as never want to deal with them again. (Communication is dreadful- they hang up constantly and never call back as promised) so now have a debt showing that I don’t owe and spent over 40 hours on phone trying to sort. Complaint promised some update within 28 days but on day 29 and nothing. Manager on phone advised my bank was to blame as they recalled payments which didn’t exist. My bank knows nothing but they won’t provide references or any info that would aid an investigation. Utterly disgraceful and cruel company. Now being told 8 weeks before they have to respond despite them admitting fault in mistaking 1500 for 500. Apparently have no checks in place to make sure things balance Reviewed on: 31st January 2024

Terrible company

Terrible company, poor communication, if anything goes wrong with your account they will charge you late fees rather than get in contact in writing to say there is a problem, and their customer service and complaints team are arrogant and rude. I would not touch them with a barge pole. Reviewed on: 9th January 2024

waste of time

dont go with these guys if you want to keep your money they took over£200 from my direct debit than they should of leaving me with no money at a time where we having a cost of living and customer service dont care Reviewed on: 20th November 2023

Consistently good

They gave me a card when I had little money, when others wouldn't. 10 years later I am financially comfortable but still use their card - out of gratitude, and because they give excellent service. My credit limit has been gradually and sensibly increased. Reviewed on: 13th November 2023

Never a problem

I started with a £250 credit limit now 6 years later I'm on there maximum limit of £4.000 can't fault the service I've had Reviewed on: 17th September 2023

Shocking customer service

Ages on the phone only to get someone who can't speak English. Issue not dealt with. Avoid avoid avoid Reviewed on: 14th August 2023

They helped me when times were really low and be amazing

There grea easy of use. But if u have problems talk to them don't brush it under the carpet they there to help when others won't. Thanksj urs stsrs Reviewed on: 1st August 2023

No problems at all

I've used the card for a number of years now. I've had the app for just as long. This company has been excellent in its service for me, in clearly stating any and all changes. There is no confusion reading the transaction page and you get reminders if payment is due. I've loved the ease of this card since day one. Reviewed on: 31st July 2023

Fair

Easy to contact and trust worthy Reviewed on: 31st July 2023

Top class

Very easy to apply easy to communicate to very understanding company Reviewed on: 11th July 2023

Do you have a different Vanquis product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Cashback Plus Credit Card
from RBS 4.12 from 8 reviews
Credit Card
from M&S Bank - Marks and Spencer 2.64 from 174 reviews
Clubcard Credit Card
from Tesco Bank 3.98 from 308 reviews

There's still more to see!

Vanquis has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub