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Vanquis : Credit card reviews

Name: Credit card
Rating: 4.35 (601 reviews)

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4.35

Based on 601 reviews, last reviewed 27th Aug 2026

89% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

4

Longtime customer - good servuce Been with Vanquis for a long time, and anytime i need support they are quite happy to help and give options Reviewed on: 20th August 2026

Latest lowest rating:

1

MY WORST EXPERIENCE WITH VANQUIS. Manipulation at peak MY WORST EXPERIENCE WITH VANQUIS – 3 WEEKS OF STRESS AND TERRIBLE CUSTOMER SERVICE And their security department is full of trash. This entire experie... Read more Reviewed on: 27th August 2026

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About this product

Vanquis offer a balance transfer and purchase credit card.

Vanquis offer 0% for purchases and balance transfers for a set period of time. You will be charged a fee for any balance transfers. When the offer period on the card ends, any outstanding balance will be charged at a standard variable interest rate.

Vanquis credit card reviews help you find out what it’s really like to be a customer. If you’ve used Vanquis before, you can also leave a review and share your experience.

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Vanquis Credit card reviews (601)

Good for building your credit rating but high interest

I got a Vanquis card to build my credit as I had a poor rating due to getting into debt in my younger years. I have found it good for credit rating building - as long as you make your payments on time there is no problem, and they increase you credit balance every now and then too! But, the interest rates are high - obviously this is because you are classed as "high risk" because of poor credit rating and this is something you have to swallow if you want to rebuild you credit. But if you can spend on the card and repay it in full every month then you don't get charged any interest anyway, so this is a sensible way to do it. The E-Vanquis online facility is easy to use to make payments and keep on top of your spending, easy to navigate etc. I have found Vanquis easy to communicate with and a pleasant experience so far. Reviewed on: 17th May 2016

high interest rates, bad customer service

phoning me up at all hours, when im a little bit behind and speaking to people who dont know my situation, Also the interest rates are so high its easy not get behind. Reviewed on: 29th April 2016

Good for poor credit, otherwise avoid

I got this credit card to boost my credit rating as I had been previously refused another card. It worked and after using this for a year, my credit rating improved significantly, so I was able to get a better credit card easily. If that is what you want, then it does the job, but be warned they constantly call and send irritating text messages. I don't ever give out my personal details over the phone unless I make the call. Vanquis constantly call and ask for personal details, but without giving anyway to confirm that they are who they say they are. The customer service over the phone is a joke, they never know anything. avoid them unless you really have poor credit and need to start to improve it. Reviewed on: 28th March 2016

High APR but great customer service

I can't fault the customer service I received when taking out the card. Friendly and helpful, prompt to call back when requested and good advice on setting up and managing my account online. The APR is high, but this is because they consider customers with a poor credit rating, and provided you pay back within the interest free period it shouldn't be an issue. Reviewed on: 28th March 2016

Fantastic and helpful

They've been really helpful since I took the card out and every day since. Reviewed on: 28th March 2016

Fantastic, really helpful

They have been helpful since the day I took the card out and every day since. Would very much recommend. Reviewed on: 28th March 2016

A good product but shoddy customer service

The product itself is not bad. The APR is quite high but I knew this getting into the agreement. However when I got into some financial difficulty, I had to play the most ridiculous game of cat and mouse trying to get hold of someone, only for them to never return my calls, or call back with no prior knowledge of what our discussion had entailed. Complaints are VERY slowly resolved although gestures of goodwill are often given to make up for the wait. Reviewed on: 28th March 2016

Low credit limit but overall great

My credit rating is poor so granted they started with a low credit limit and havent increased it within 12 months but all those green ticks can only help Reviewed on: 28th March 2016

Confusing website and regular sales calls

I found it really difficult to get the basic information from the website - how much I need to pay, by what date, and what the interest would be if I didn't. I've had to set up a direct debit to automate the payment as a couple of times I've paid off the balance when I received a statement, then used the card again a couple of weeks later thinking it'd appear on the next month's statement, but incurred interest. I don't know what the sales calls are about as I never pick up, but from other's online experience I know they're regular enough to be annoying. Reviewed on: 10th August 2015

A fabulous chance to rebuild your credit if you know what you're signing up for.

Vanquis may have extortionate interest rates and low credit limits but if you've struggled with credit in the past, it's a great opportunity to try borrowing again. The lower credit limit is manageable, the repayments fair (and standard for a credit card), and the interest rate is reasonable for the added risk. I'm glad Vanquis gave me a chance when no one else would touch me and now I am back on track to improving my credit rating. If you really want someone to give you a second chance, then the high interest rates are to be expected. But manage your account well and you may be able to sign up for lower rates elsewhere. So far, I can't find fault with Vanquis. And their online account servicing is a bonus too! Reviewed on: 9th April 2015

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