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Vida Home Loans: Mortgage reviews

Name: Mortgage
Rating: 1.38 (32 reviews)

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1.27

Based on 32 reviews, last reviewed 14th Apr 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

4 star

3 star

2 star

91%

Latest highest rating:

5

Definitely recommend We completed on our home today! Thank you Vida homeloans for getting us on the ladder and accepting us when no one else would. If you do go with vida... Read more Reviewed on: 10th January 2020

Latest lowest rating:

1

Avoid at any cost... I’ve had a deeply frustrating experience with Vida Homeloans (AGAIN). After changing my lettings management platform for a Buy-to-Let property — a per... Read more Reviewed on: 14th April 2025

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About this product

Vida Homeloans provides mortgages through intermediaries. The lender claims to help borrowers in a range of circumstances, including first time buyers, expats, the self employed and more. It’s important to understand the Ts and Cs and interest rate of a mortgage. Always consult the lender or an independent advisor if you have any questions.

No matter your circumstances, finding the right mortgage and lender for your needs can be difficult. Reading customer reviews can give you valuable insight into the provider and its mortgage products. Our Vida Homeloans mortgage reviews are written by genuine customers to help you make an informed decision when choosing your lender.

Find out why borrowers chose Vida Homeloans as their mortgage lender, and how satisfied they’ve been so far. Learn which mortgage they took out, and whether they feel they made the right choice. Read about Vida Homeloans’ customer service team to learn how well it handles customer concerns. Find out if borrowers would recommend the lender and mortgage product to their family and friends. Browse through our Vida Homeloans mortgage reviews to find the ones most helpful to you.

Did Vida Homeloans help you buy your home? Tell us about your experience. If you feel comfortable, share some details about your circumstances - did Vida Homeloans help where other lenders couldn’t? What mortgage do you have? What are the main pros and cons you’ve experienced? How communicative is Vida Homeloans? Would you recommend the lender to your family and friends? Whether good or bad, write an honest Vida Homeloans mortgage review today. Together, we can help people like you make better financial decisions.

Vida Home Loans Mortgage reviews (32)

Review of the Vida Home Loans, Mortgage:

Run, run fast!

Please don't ever think about going with this bank! Please are rude, un-competent, lazy and slow there. We have been waiting 4 months (!) to get a mortgage and they were giving our case from one employee to another, so we had to re-send stuff every month. It's a miracle that our seller has been waiting so long for us - in any other case we would loose the house. There is no contact with them, no chance to follow up with your case - they will drive you insane. I swear I was close to going to some newspaper with this. Please don't make the same mistake I did. Alex Reviewed on: 12th November 2018

Avoid at any cost...

I’ve had a deeply frustrating experience with Vida Homeloans (AGAIN). After changing my lettings management platform for a Buy-to-Let property — a perfectly reasonable & routine administrative adjustment — they’ve turned the process into an ordeal! Simple updates that should take a phone call for others, are dragging on for weeks, with required registered delivery letters (not emails), mounting costs, and no real support. I expected professionalism and adaptability from a specialist lender. Instead, I’ve faced delays and inflexibility that have impacted on morale and the smooth running of my property. Their process feels outdated and overly bureaucratic, which is ironic given their marketing around flexibility and serving complex cases. If they struggle with something as straightforward as a platform change, I worry about how they'd handle anything truly complicated. Pros: None that I can name right now. Cons: anachronistic process, Poor communication, Lack of urgency and for sure Not customer-centric Reviewed on: 14th April 2025

Absolutely terrible experience!

Absolutely terrible experience! This company is nothing but a scam—full of hidden fees, false promises, and a complete waste of time. They lured me in with misleading terms, only to pile on unexpected charges at every stage of the process. After weeks of delays and frustration, they refused to refund my money, leaving me out of pocket for nothing! Their lack of transparency and professionalism is shocking. Do yourself a favor and stay far away from this lender! They will take your money and leave you with nothing but regret. Zero stars if I could! Reviewed on: 12th March 2025

AVOID!!!!!

DIP 14th May 2024 Declined 25th July 2024 Property is in Scotland, home report and valuation provided before DIP. Vida wouldn’t accept valuation report even though RISC approved. We paid £195 application fee and then a further £340 to Vida for another valuation. To find out we couldn’t get a mortgage due to valuation report even though the report was identical to the 1st valuation. Why not say we can’t have a mortgage at the beginning based on the details being provided about the servitudes (reason for refusal) AVOID Vida Home loans it’s a way to get your money and cause unnecessary stress. Reviewed on: 13th September 2024

Cowboys

The worst company ever I deal in my life. Reviewed on: 9th September 2022

Extortionate - ripoff company

Wow just look at all the negative reviews. Almost 50:50 for good and bad (most likely the 50% good reviews are from relatives and friends of people who work at this rip off company). I had a mortgage deal (sourced by another useless company called KEY MORTGAGE ADVICE in Preston and Southport, whom I also recommend NOT using ) which resulted in £800pcm over 5 years rather than £400pcm and a penalty payment of approx.£8000 if you wished to be released early). At the time, I was in a rush and told that this was the best deal so I reluctantly agreed (although I have an excellent job and excellent credit history). This company are ludicrously expensive and my mortgage advisors since (3 to be exact) were horrified that this was such a poor deal especially as the interest rates were so low at the time. I could have had a capital repayment for cheaper and paid off some of the capital throughout the 5 year period). DO NOT USE this ROGUE company. I hope people read these reviews and have the sense not to use them - they shouldn't be in business. I have used a different name for review purposes. Reviewed on: 4th August 2022

unplasant and uneccesary

I have many mortgages spread over many borrowers over many years so it's the voice of experience here. Vida are difficult to deal with and are quick to make uneccesary threats. I suspect a robotic system churns out the onerous posts and it can be unplasant. In my case they did not respond to a mandate they wished to set up which led to the usual boring threats of turning your business into toast. The law is partly to blame giving the power to these incompetant borrowers to use the credit referance agencies as a bludgeoning tool to extract monies rather than look into it first, or more likely chose not to look into it. Be careful with this borrower and allow lots of time. They can be difficult. Reviewed on: 5th February 2022

I would not recommend!

I’ve had a terrible experience with Vida- they are incredibly unresponsive, we were told we could request for an exception to getting the valuation report as our property was down valued by 85k! We waited for two weeks after sending in the rationale and our request but heard nothing! Just kept getting told we will get a response soon! Everyone was totally uncooperative and rude and it’s just been a terrible experience, we are still waiting and since we put a deposit of 5k down on the property we need the report to get that money back! I would appreciate it someone could get back to us on this Reviewed on: 31st January 2022

Steer clear

I wouldn't give this company any stars and I'm amazed that they have not been investigated. I am currently seeking advice from the Financial Ombudsman with regard to my application.... Reviewed on: 17th September 2021

Over and Above

I honestly could not fault VIDA at all. Yes, it probably took a little bit longer than most, but what do you expect when you are going to a specialist lender The communication I had with them and my broker had with them was over and above what I expected. I could not fault the customer service that I received from them, we are stupidly happy! Our case went over to appeal in which the senior underwriter and senior members of staff were committed to helping us and needed to know more details. Which when they are lending a large sum of money, they need to do those checked! I will be recommending VIDA to anyone I can if they are in the same situation as we were. Thank you VIDA for making our dream home, a reality. Reviewed on: 6th September 2021

Awful

Absolutely complete time wasting company. We submitted an application in September and have had endless hold ups, delays and no communication. Kept asking for additional information even though it was originally supplied and just kept saying we’d have to wait 2 weeks each time for updates. Even got to the point where they instructed the valuation after 3 months as the sellers were getting very frustrated and the survey was done today and now they’ve decided the answer to the mortgage is a no. Not based on the survey as the house is only 5 years old but based on the information we have supplied which they’ve had for weeks. Ridiculous we will now lose the house we’ve been waiting to buy and the whole process has been incredibly stressful. Total waste of time this company. The mortgage we wanted was 1/3 of the price of the house we was buying so they had no risk as the equity was twice as much as the mortgage and our earnings was more than enough to cover the payments which we provided evidence of numerous times so there is no logic in why they’ve turned down the mortgage. My advice is don’t waste any time with this company they will leave you hanging for months with endless reasons and then say no in the end. Reviewed on: 20th November 2020

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