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Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 4.17 (261 reviews)

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3.98

Based on 261 reviews, last reviewed 21st Apr 2025

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

65%

15%

13%

Latest highest rating:

5

Virgin Money Cash ISA I have had a Cash ISA with Virgin Money for 3 years now. The interest rate is very good for an easy access account. Customer Service is also very good... Read more Reviewed on: 21st April 2025

Latest lowest rating:

1

opened a virgin money ISA unable to transfer funds... opened a virgin money ISA unable to transfer funds from my virgin current A/C to ISA account despite spending about 3 hrs over 2 days on the phone ... Read more Reviewed on: 9th April 2025

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About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Cash ISA reviews (261)

Review of the Virgin Money, Cash ISA:

My brother and I, cheated out of £,7000 by Virgin Money bank (Beverley).

My brother and I had to deal with them before, and after my mother's passing. They are a no-star bunch of crooks. We have experienced. VM Beverley Went against a signed letter authorising transfer of money from M plus saver to M plus current account. Fallaciously cited concerns with money laundering laws - at time of TV docu regarding HSBC getting away with money laundering breaches of law. (Early part of 2022). Then dictated refusal of payment out of accounts to the estate (executor). On grounds of needing to comply with probate laws; when the amount was well under the prescribed £30,000 limit. Then paid out but with a shortfall of nearly £7,000. Went through the charade and flimflam of an investigation, taking several months of prevarication and procrastination. Completely whitewashed their reply citing no case to answer to me, as the named executor of the estate was my brother. However had been perfectly happy to deal with me by letter throughout. Having served them with notice of death (certificate) on my brother' behalf - living in Hull. Case has been taken up with the FOS and still ongoing as at 29 April 2022. Have asked for due remedy involving restitution; standard rate interest over period of weeks between payment of bulk of account residue to date; and compo damages. However FOS dragging heels and giving impression of being complicitously and duplicitously situated. Having seen very adverse reviews of VM would warn people against having anything (further) to do with these unregulated 'Rogue Trader' crooks. And their operation in a manner disturbingly similar to modern day Nazism. Presided over by Sir Richard Branson; no less... Reviewed on: 29th April 2022

Virgin Money Cash ISA

I have had a Cash ISA with Virgin Money for 3 years now. The interest rate is very good for an easy access account. Customer Service is also very good. Reviewed on: 21st April 2025

opened a virgin money ISA unable to transfer funds...

opened a virgin money ISA unable to transfer funds from my virgin current A/C to ISA account despite spending about 3 hrs over 2 days on the phone trying to explain the problem this is very bad customer relations , Reviewed on: 9th April 2025

Easy to contact, quick communication

Easy to contact, quick communication. Happy with the service compared to other providers. Will continue to use this company. Reviewed on: 13th March 2025

Virgin Money is easy to access with good interest ra...

Virgin Money is easy to access with good interest rates. I hope that having been taken over by Nationwide that will continue to be the case... Reviewed on: 6th March 2025

Great rates and very secure.

Great rates and very secure. Easy website and app to use. Account benefits explained very well. Reviewed on: 1st March 2025

Need more branches

Hard to get on line then difficult to speak to anyone Reviewed on: 26th February 2025

The flexible ISA offered a good rate...

I used their flexible ISA because it offered a good interest rate plus I could withdraw largew amounts and replace later in the same tax year. This facility was invaluable during my recent house move transaction. Although the fixed rate has been reduced, it still offered a competitive rate. Reviewed on: 23rd November 2024

Virgin Money Forces Customer to Pay for Their Mistake

I opened a one-year fixed-term Cash ISA with Virgin Money in January, and initially, everything seemed fine. However, come October, Virgin Money abruptly demanded my NINo, with a warning: either provide it, or they would void my ISA or impose a two-month interest charge for transferring to another provider. Had they requested my NINo at the start—as they should have—I’d have been gladly provide it. Instead, halfway through the term, they invoked a 'legal requirement' and their right to void my ISA. This eroded my trust in the company, and when I looked into transferring out, their dismissive customer service left me no option but face the penalty. This issue arose due to their oversight—they accepted an ISA application without verifying NINo. Yet, they are now making me pay for their mistake. It’s appalling. Reviewed on: 11th October 2024

Savings selection

Good products good rates means selection for customer Reviewed on: 24th August 2024

Sooooooo Sloooooow!

3 to 4 days to respond to messages whilst trying to transfer a considerable ISA to Virgin. I phoned to discuss and ask questions. The lady I spoke to was pretty vague with answers such as "maybe, possible and you could try". Terrible experience. Reviewed on: 7th June 2024

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