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Virgin Money: Credit Cards reviews

Name: Credit Cards
Rating: 3.96 (783 reviews)

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3.71

Based on 783 reviews, last reviewed 28th Nov 2024

50% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

64%

11%

19%

Latest highest rating:

5

Virgin Atlantic card wow Good card. Like the website, like the offers Reviewed on: 28th November 2024

Latest lowest rating:

1

International transaction fee? International transaction fee? $170? Wow! No fine line when this card would charge you international transaction fee. The charged me for $145 annual f... Read more Reviewed on: 15th November 2024

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs. Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Do you have a Virgin Money credit card? If you do then you can help other customers make good financial decisions by leaving a Smart Money People review.

Virgin Money Credit Cards reviews (783)

Review of the Virgin Money, Credit Cards:

STRAIGHTFORWARD

transferred balance to this account as it offered a better rate. No problems at all and any queries are answered very quickly Reviewed on: 24th December 2015

Default notice by mistake!

I have 2 credit cards, one with Capital which I’ve had no issues with and the second with Virgin. When I initially got my card I made a purchase of £700 on an office desktop which froze my account so I rang Virgin and they resolved the issue an hour later being able to make the purchase, which was the first issue nothing major and easily sorted by their team. A month goes by and my app and online account is blocked which initially disrupted my payments I was told a couple of months later I could use a sort code and account number with a reference to pay via my bank direct, they also told me they blocked my account because I needed to send them identification 3 months after using my card which I found rather unusual, assuming this is something they should have done when applying not after using it 3 months later. To top it off my app and online account is still blocked having been told various times through the year it was a mistake and is now resolved safe to say it isn’t a year later. I’ve now received 3 letters, 2 dated the 10th of March and 1 the 12th of march. One tells me I am late on 2 payments, yet my most recent statement tells me I have no fees and I only owe for the following month coming and then the third letter tells me my accounts gone to default and I owe the full amount on my account. After all this I’ve rang and an hour in the team at Virgin said it’s a mistake and admitted fault and they are now in the process of trying to reverse the default notice which will impact my credit file for the next 6 years. I’ve been told I’ll be called back again twice now but with my original issue still standing a year later I’m not looking forward to the final outcome. Reviewed on: 18th March 2024

Good app, lets you do most things, but has in the pa...

Good app, lets you do most things, but has in the past shown the wrong balance whilst their system is updating. Reviewed on: 16th March 2024

Got a great interest free deal and great customer se...

Got a great interest free deal and great customer service to help resolve when there were problems Reviewed on: 11th March 2024

Treated like criminal - I was victim of £18k fraud

My credit card has £18k of fraud. I only found this out when I checked my credit report. I called them and they refuse to talk to me unless I post them in ID documents. They also locked my logins. I begrudgingly posted them anow they demand I post them proof of my old address which is near impossible for me to obtain. I work in compliance, and this is gravely irresponsible on their behalf. The request is also more than overreach of what they need. They can easily access all this electronically. I cannot begin to describe the stress this has caused me. Please think long and hard before using this organisation. They are not on your side and treat you like a criminal when you are the victim of fraud. Reviewed on: 11th March 2024

Points make prizes!

Took out a virgin Atlantic points credit card and the introductory offer was amazing. Whilst there is an annual fee to pay, this is more than offset by the upgrade / companion voucher that we received after 3 months! The airlines continue to accumulate and we can look forward to entry of travel in the future! Reviewed on: 4th March 2024

oh my dear what a real pain in the backside this com...

oh my dear what a real pain in the backside this comapny is to deal with any problems. always a glitch or a computer error, wrong department, i dont understand you, im not autorised to deal with this , i cant help you, log into the app (the reason im calling is i cannot do so) i have never heard so many excuses or poor operatives for a supposedly good company. once this is all sorted never again. Reviewed on: 18th January 2024

Absolutely useless company

I recently had an incredibly disappointing experience with Virgin Money's customer service, and I feel compelled to share my frustration to warn others. The lack of professionalism and disregard for customer concerns displayed by this company is truly disheartening. My initial contact with them was through a phone call to address an unauthorized charge that appeared on my account. The representative I spoke to demonstrated a complete lack of empathy and failed to provide any satisfactory resolution. I was appalled by their dismissive attitude towards my complaint and their inability to comprehend the severity of the situation. Feeling left with no other recourse, I mentioned my intention to file an official complaint with the Financial Conduct Authority (FCA). Yet their actions were slow and lacked any urgency, further exacerbating my frustration. To provide undeniable evidence of the poor customer service experience, I shared a recording of the phone conversation as requested by the company. I had hoped that this evidence would prompt a swift resolution, but it seemed to fall on deaf ears. The lack of transparency and accountability displayed by VM is utterly unacceptable. As a customer, I expect to be treated with respect, and I demand prompt action when faced with unauthorized charges. Regrettably, they have failed to meet these basic expectations. I urge potential customers to think twice before engaging with Virgin Money. Their customer service is abysmal, and their apparent indifference to resolving issues leaves much to be desired. Save yourself the frustration and seek out a company that values its customers and takes their concerns seriously. It is my hope that this review serves as a cautionary tale for others and encourages Virgin Money to reevaluate its approach to customer service. No one should have to endure the disappointment and inconvenience that I have experienced. Please take my warning seriously and consider alternative options for your own peace of mind. Reviewed on: 1st December 2023

Clamming extra charges

I got really bad experience they changed me last 3 month over£181.76 and my outstanding balance even zero and they keep cutting direct debit without knowing Reviewed on: 23rd November 2023

If you want to keep your money dont use this company

Absolute armpit of a company! Cant use my card as they suspect fraud but I cleared everything up and want id after 3 years being a customer. Cant spend anything! Avoid this company at all costs!!!!! Reviewed on: 27th October 2023

Dissapointing Start

I set up a credit card account with a small balance transfer at the beginning of October 2023, I received an email confirmation within hours stating that the account and the transfer had been approved then nothing, about a week or so later the card arrived. Now near the middle of October and the balance transfer still hasn't started and I have no details on how to log into the account. The website refers me to the app to log in and the app states that I can't log in. Rubbish service with very little information about the process. Reviewed on: 13th October 2023

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