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Review of the Virgin Money, Credit Cards:

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Applied for a credit card at the beginning of May wh...

Applied for a credit card at the beginning of May which I needed for a family holiday for the end of the month. Even called in after I got accepted to clarify my situation and was guaranteed that card should be with me by then, as cards take 7-10 days to arrive. Waited patiently for the card since the 4th May, and yesterday (the 20th), was the 10th working day as well the day the card was meant to arrive. Still nothing came through. Decided to call the support number to get an update on my situation as I believed there could be a possible delay with the delivery or things of such and the operator blocked the card without my consent, although me telling her not to do so as I’d rather wait a day or two for possible delays and she told me that I will have to wait all over again for the new requested card. Had to cancel the holiday due to this. These people are not reliable and careless for customers needs. APPLY FOR A DIFFERENT CREDIT CARD IF YOU CAN. Reviewed on: 21st May 2024

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