Julia S's community profile page

Write a review

Viewing profile for,

Julia S

Total reviews written

Helpful marks given to their reviews

116

Times reviews seen

All reviews (1)

Review of the Virgin Money, Credit Cards:

View on product page

Appalling company

Gave a wrong password by mistake on phone back in February. Virgin money have requested I post in ID and proof of address. I have done this twice. I also went in a Virgin money branch and they emailed it to them. They still say they haven't got it. Rude unhelpful staff. Had the phone put down a few times. They refuse to send statements but have taken large sums by direct debit. The only reason I care is that this account should be in credit due to a holiday refund. Despite complaints and numerous phone calls they are refusing to close the account and refund the money. Worst company I have ever dealt with. I am at a loss what to do next. Reviewed on: 21st May 2024

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.