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Virgin Money: Credit Cards reviews

Name: Credit Cards
Rating: 3.96 (786 reviews)

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3.70

Based on 786 reviews, last reviewed 10th Feb 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

63%

11%

20%

Latest highest rating:

5

Virgin Money Credit Card Clear guidance and easy to use app. Very good terms and good transfer rates and 0% interest period. I would definitely use Virgin Money again. Helpful... Read more Reviewed on: 27th January 2025

Latest lowest rating:

1

Please don’t use This card My card got hacked so I cancelled the card. Asked for a new card to be sent out . Card was sent to the wrong address, when I contacted them to ask whe... Read more Reviewed on: 10th February 2025

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs. Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Do you have a Virgin Money credit card? If you do then you can help other customers make good financial decisions by leaving a Smart Money People review.

Virgin Money Credit Cards reviews (786)

Review of the Virgin Money, Credit Cards:

Good cashback perk

Cashback perk can be very advantageous if used smartly. Email newsletter is good with offers and competitions. Managing through phone isn’t the easiest as some competitors - no app with iphone finger scan. Reviewed on: 19th November 2018

Reply from Virgin Money Hello James, thanks for sharing your feedback. We'll update our customer in regards to an app as soon as we have any news. Thanks, Lindsay. Response date: 22nd November 2018

Quick, easy and great customer service

I have had no issues with Virgin through the years that I have been a customer. Good offers, not too many marketing emails, excellent customer service and a great website, haven't looked or tried an app so cannot comment on that but I am very happy with each element of the service provided and how they have dealt with me as a customer. Great design choices for the cards as well :) Reviewed on: 15th January 2019

Reply from Virgin Money Thanks for your feedback. Just to let you know we're developing an app at the moment. We'll keep our customers updated on a launch date if you'd like to give it a go in the future. Thanks, Holly Response date: 16th January 2019

statements and customer treatment

I've called to ask for missing statements in the light of the self-assessment as they only keep a very limited number of statements online. Turns out they charge 4 pounds PER STATEMENT. That's right, not the whole year to be posted, but per statement. That's is just ridiculous and unheard of. Barclays charges a fiver for a whole year's worth. The guy on the phone was trying to help but in the end, he did nothing but wasted half an hour of my life. He was a nice guy though. Sending statements is less than peanuts for them and so not worth upset customers. Should have cared less about them trees and opted in for paper statements. Reviewed on: 15th January 2019

Reply from Virgin Money Hi there, I'd be happy to look into this for you. Can you email your details over to [email protected] and I'll pick it up from there? Thanks, Holly Response date: 16th January 2019

poor poor service

unexpected charge when I cancelled a DD close to its payment date. I ensured a replacement debit card payment reached my account on the same date as DD was due. Still charged!! Reviewed on: 14th January 2019

Reply from Virgin Money Let me check this out for you. Can you email your postcode and contact number to [email protected] and I'll take it from there? Thanks, Holly Response date: 16th January 2019

Spot On Service

Been using my Virgin Credit card for a while now. Very easy to monitor and a great service was given when needing additional requirements. Would highly recommend them. Reviewed on: 14th January 2019

Amazing service

The service I have recieved so far from virgin is exemplary . I recommend to all my friends that’s they should have a virgin credit card Reviewed on: 13th January 2019

Mr V

Excellent service, easy to use plus loads of additional services if required Reviewed on: 13th January 2019

not bad

good offers but if t=you have a late payment they cancel the offer Reviewed on: 13th January 2019

Reply from Virgin Money Hi Lisa, if there's something you'd like us to take a look at for you just email your postal address and best contact number to [email protected]. Thanks, Jane Response date: 14th January 2019

Nothing out the ordinary

Same as every other card provider.. offers new customers promotion to get you, then doesn't help you once you are a customer Reviewed on: 13th January 2019

Reply from Virgin Money Hi there, let's take a look at this for you. Would you be able to email your details to [email protected] and we'll take it from there? Thanks, Jane Response date: 14th January 2019

Not very user friendly

Could do with an app. Also need a better breakdown on statements. Real for idiots style would be appreciated. Reviewed on: 13th January 2019

Reply from Virgin Money Thanks for getting in touch Lucy, we don't have an app right now but it is something we're currently working on. We'll let our customers know as soon as there's any news to share! Thanks, Jane Response date: 14th January 2019

Good but site is old fashioned

No app makes it annoying to sign in Reviewed on: 13th January 2019

Reply from Virgin Money Hi Kevin, good to hear from you! We don't have an app at the moment but are actively working on one. We'll share news and when it will be available as soon as we can! Thanks, Jane Response date: 14th January 2019

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