Write a review

Go to business site

Virgin Money: Credit cards reviews

Name: Credit cards
Rating: 3.96 (799 reviews)

View other Virgin Money products

3.81

Based on 799 reviews, last reviewed 21st Aug 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

63%

11%

20%

Latest highest rating:

5

Would 100% recommend Great experience and easy to use the app, when I’ve had to contact them it’s always been easy Reviewed on: 13th June 2025

Latest lowest rating:

1

This bank has one of the worst service out there. This bank has one of the worst service out there. We have banked with them for over 65 years. The credit card cancels transactions without notificatio... Read more Reviewed on: 21st August 2025

Read all reviews Write a review

About this product

Virgin Money offers a range of credit cards with various features to suit different needs.

Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Virgin Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Review Virgin Money: Credit cards now

Help others make smarter decisions by sharing your own experience.

Write a review

Virgin Money Credit cards reviews (799)

First class

No time wasting. Fast friendly experience Reviewed on: 15th January 2019

Every step has been so easy...

Each and every step from application, to receiving credit, to money management using online services could not be any easier and efficient. Very pleased. Online security and security controls are brilliant! Gives you peace of mind! Reviewed on: 15th January 2019

Purchase interest charges unfair

Being charged interest for a purchase transaction which hits the account on the same day as a payment to cover the purchase is unreasonable. Credit cards should not be operated in such a mercenary manner Reviewed on: 15th January 2019

Reply from Virgin Money Hi Steve, if you'd like me to look into this for you can you drop me an email at [email protected] and I'll check this out. I'd just need your postcode and a contact number. Thanks, Holly Response date: 16th January 2019

Quick, easy and great customer service

I have had no issues with Virgin through the years that I have been a customer. Good offers, not too many marketing emails, excellent customer service and a great website, haven't looked or tried an app so cannot comment on that but I am very happy with each element of the service provided and how they have dealt with me as a customer. Great design choices for the cards as well :) Reviewed on: 15th January 2019

Reply from Virgin Money Thanks for your feedback. Just to let you know we're developing an app at the moment. We'll keep our customers updated on a launch date if you'd like to give it a go in the future. Thanks, Holly Response date: 16th January 2019

statements and customer treatment

I've called to ask for missing statements in the light of the self-assessment as they only keep a very limited number of statements online. Turns out they charge 4 pounds PER STATEMENT. That's right, not the whole year to be posted, but per statement. That's is just ridiculous and unheard of. Barclays charges a fiver for a whole year's worth. The guy on the phone was trying to help but in the end, he did nothing but wasted half an hour of my life. He was a nice guy though. Sending statements is less than peanuts for them and so not worth upset customers. Should have cared less about them trees and opted in for paper statements. Reviewed on: 15th January 2019

Reply from Virgin Money Hi there, I'd be happy to look into this for you. Can you email your details over to [email protected] and I'll pick it up from there? Thanks, Holly Response date: 16th January 2019

poor poor service

unexpected charge when I cancelled a DD close to its payment date. I ensured a replacement debit card payment reached my account on the same date as DD was due. Still charged!! Reviewed on: 14th January 2019

Reply from Virgin Money Let me check this out for you. Can you email your postcode and contact number to [email protected] and I'll take it from there? Thanks, Holly Response date: 16th January 2019

Spot On Service

Been using my Virgin Credit card for a while now. Very easy to monitor and a great service was given when needing additional requirements. Would highly recommend them. Reviewed on: 14th January 2019

Amazing service

The service I have recieved so far from virgin is exemplary . I recommend to all my friends that’s they should have a virgin credit card Reviewed on: 13th January 2019

Mr V

Excellent service, easy to use plus loads of additional services if required Reviewed on: 13th January 2019

not bad

good offers but if t=you have a late payment they cancel the offer Reviewed on: 13th January 2019

Reply from Virgin Money Hi Lisa, if there's something you'd like us to take a look at for you just email your postal address and best contact number to [email protected]. Thanks, Jane Response date: 14th January 2019

Do you have a different Virgin Money product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Credit Card
from Tymit 4.70 from 155 reviews
All in One Credit Card
from Santander 2.55 from 16 reviews
Credit Card
from Allied Irish Bank - AIB 3.24 from 6 reviews

Want to see more from Virgin Money?

Help to Buy: ISA
from Virgin Money 4.52 from 23 reviews
Fixed Rate Savings
from Virgin Money 4.32 from 60 reviews
Regular Savings
from Virgin Money 4.09 from 59 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub