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Virgin Money: Essential Current Account reviews

Name: Essential Current Account
Rating: 3.01 (139 reviews)

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2.93

Based on 139 reviews, last reviewed 26th Feb 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

37%

12%

39%

Latest highest rating:

5

Virgin Money - Great service I've had this account for years and have so far had no issues. The only reason I gave a 9 rather than a 10 is that this account does not have an app a... Read more Reviewed on: 26th February 2025

Latest lowest rating:

1

Completely useless, l have been on the phone for ove... Completely useless, l have been on the phone for over two hours no response Reviewed on: 4th June 2024

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About this product

The Virgin Money Essential Current Account is no longer available to new customers.

Virgin Money reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Essential Current Account reviews (139)

Review of the Virgin Money, Essential Current Account:

Virgin Money - Great service

I've had this account for years and have so far had no issues. The only reason I gave a 9 rather than a 10 is that this account does not have an app available, but I get by using online banking on their website for what I need. Reviewed on: 26th February 2025

Useless app

Customer service is quite good and interest rates are quite high but the app is useless as there's no features at all except to make a transfer. Reviewed on: 19th March 2023

Good & Bad!

Great rates on their accounts and products but the functionality of both the App & Online Banking falls behind competitors sadly. One too many glitches and not as streamlined. Reviewed on: 18th March 2023

terrible

the poorest customer service i have ever experienced. Reviewed on: 16th March 2023

Simple but good

Pretty open and easy to sign up. Easy to use, easy to navigate within the app to find statements, etc. Reviewed on: 14th March 2023

EXCELLENT CUSTOMER SERVICE

Staff very knowledgeable. Great access to information Reviewed on: 11th March 2023

Great

The app is useful but it could be better its not as advanced as Barclay's when it comes to functions. Reviewed on: 10th March 2023

Unpleasant

I think virgin money treats customers who have to use their basic account badly both in branch and online Reviewed on: 10th March 2023

Virgin is the best

Excellent and prompt customer service Reviewed on: 10th March 2023

My first bank in the UK

This is the first and only bank for me when I came to the UK. I rented a room as a long-term tenant and the other banks said that was not an acceptable address proof, which is ridiculous. All I need was just putting some cash into a current account. Reviewed on: 10th March 2023

Virgin Money

Better interest rate on a current account Reviewed on: 10th March 2023

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