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Virgin Money: Essential Current Account reviews

Name: Essential Current Account
Rating: 3.02 (140 reviews)

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2.96

Based on 140 reviews, last reviewed 20th Mar 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

37%

11%

40%

Latest highest rating:

5

The staff are very polite and the website is easy to... The staff are very polite and the website is easy to use. Reviewed on: 20th March 2025

Latest lowest rating:

1

Completely useless, l have been on the phone for ove... Completely useless, l have been on the phone for over two hours no response Reviewed on: 4th June 2024

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About this product

The Virgin Money Essential Current Account is no longer available to new customers.

Virgin Money reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Essential Current Account reviews (140)

Review of the Virgin Money, Essential Current Account:

Very bad bank

Virgin staff were extremely rude to me in the local branch. Phone lines for customer service are no better and answered after hours if not cut off. The app routinely blocks payments and then you have to go to branch or call. It takes weeks to resolve. Reviewed on: 9th November 2022

The staff are very polite and the website is easy to...

The staff are very polite and the website is easy to use. Reviewed on: 20th March 2025

Virgin Money - Great service

I've had this account for years and have so far had no issues. The only reason I gave a 9 rather than a 10 is that this account does not have an app available, but I get by using online banking on their website for what I need. Reviewed on: 26th February 2025

Completely useless, l have been on the phone for ove...

Completely useless, l have been on the phone for over two hours no response Reviewed on: 4th June 2024

Helped my financial health

I’ve been with Virgin Money for several years now and aside from one altercation on the phone with a customer service advisor who was having a bad day, I’ve had really positive experiences with them. Since banking with Virgin Money, my finances are very healthy. Reviewed on: 24th May 2024

Swift and efficient

I recently had to cancel a debit card due to a malfunction at a cash-point machine. The staff in the bank were extremely helpful especially as I was in a bit of a panic thinking some one was trying to clone my card. Reviewed on: 24th May 2024

Interest from a current account.

Interest from a current account. What's not to like? Easy to access and use app. Easy access savings account too. Reviewed on: 11th April 2024

Terrible customer service!

Terrible customer service! I do not recommend you to use this bank, I have been stuck with the money for a month and a half Reviewed on: 8th March 2024

Very good experience with Virgin Money Bank .

Very good experience with Virgin Money Bank . Reviewed on: 10th February 2024

WORST BANK!!!

Absolutely terrible bank I banked with Clydesdale bank for 12 years and recently virgin money shut my account down with no explanation with all my money in and still 2 weeks later still won’t deal with my complaint AVOID AT ALL COSTS TERRIBLE Reviewed on: 6th February 2024

DO NOT USE

They would not give me acess to my funds for almost a week. Reviewed on: 21st November 2023

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