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Waggel: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.85 (1240 reviews)

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4.75

Based on 1,240 reviews, last reviewed 14th Feb 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Easy to set up the insurance quickly online for my c... Easy to set up the insurance quickly online for my cat, amazing extras and perks with the insurance to give extra value for money! This is the first t... Read more Reviewed on: 24th August 2024

Latest lowest rating:

1

They will use any excuse to get out of paying a claim. They will use any measure to get out of paying a claim. I have had an insurance policy with them for the last 2 years and made my first claim last mo... Read more Reviewed on: 14th February 2025

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About this product

Before taking out a new pet insurance policy, check customer reviews to be confident that the provider is reputable. We’ve got plenty of Waggel pet insurance reviews to help you understand more about the provider.

Waggel provides pet insurance for cats and dogs. Unlike many insurers, Waggel does not offer different types of policies but instead offers one all-inclusive policy. The policy provides access to 24/7 vet video calls as well as consultations with behaviour and nutrition specialists. Waggel policyholders can benefit from a simplified online claims process, as well as new rewards and perks every month.

If Waggel sounds like the right insurer for you, gain valuable insight into the provider by reading our Waggel pet insurance reviews. Find out how satisfied customers have been with the all-inclusive policy. Learn more about the claims process and how simple policyholders have found it. Find out why customers chose Waggel and whether they would renew their policy with the provider. All of this and more can be found in the reviews on Smart Money People.

Have you had a pet insurance policy with Waggel? Share your experience by writing an honest review and help other pet owners doing their research. Tell us why you chose Waggel as your pet insurance provider, and whether it has lived up to your expectations. Tell us what animal you insured and how secure you have found the all-inclusive policy. If you’ve had experience with the customer service team or claims process, share details with our Smart Money People community. Whether good or bad, leave a Waggel pet insurance review today. Together, we can help people like you make better financial decisions.

Waggel Pet Insurance reviews (1240)

Review of the Waggel, Pet Insurance:

SCAM SCAM SCAM!

SCAM SCAM SCAM! Please please please do not insure your pet with Waggel it’s a complete scam and is runned by unprofessional people. I’m never one to write review but will do my utmost best to expose Waggel Pet Insurance. They will do their best not to pay out for any condition whatsoever. My French Bulldog got an eye ulcer before Christmas while he had his head out of the window – he had eye surgery which cost £8k. Submitted the claim to Waggel and they said that is a pre-existing condition! They have no empathy or emotion…please please please do not use Waggel. I have emailed the CEO of Waggel to express my concerns: [email protected] And to Hannah: [email protected]. And guess what……no reply! Stacey, Rebecca and Mareia from Waggel are all completely unprofessional and don’t have no knowledge. Waggel will remove notes from Vets reports and will not disclose all the notes to make it a pre-existing condition so they don’t pay out. They have put on my profile for my French Bulldog that his pre-existing condition is Brachycephalic Ocular Syndrome. ALL FLAT FACE BULLDOGS HAVE THIS CONDITIONS. I urge you to stay away from Waggel – you may think it’s cheaper but in the long run you will pay the price. Please use well established companies like ManyPets or PetPlan so much more better. As a result of Waggel declining the claim will have to re-mortgage my house to pay the £8K vet bill. If you need any further help or guidance before you think of signing up to Waggel please email me and will be happy to explain my experience with Waggle: [email protected] Mareia – no need to reply to this review by stay it is a pre-existing condition! It’s a copy and paste job! Will refer to Financial Ombudsman Service and small courts claim. _____________________________________ See below email sent to CEO: Sent: 02 January 2024 19:02 Subject: Fw: FORMAL COMPLAINT - URGENT DISPUTING EYE ULCER CLAIMS Dear Andrew, Happy New Year! Firstly, would like to introduce myself as a policy holder at Waggel. I have been dealing with Waggel for my claims and its been nothing but stressful and mentally exhausting. I have dealt with Stacey, Rebecca and Mareia from your team. Waggel are still refusing to pay out for Bear's claim for an eye ulcer with Mareia from your complaints department giving no explanation for my complaint raised other than my dog has Brachycephalic Ocular Syndrome. This is legally not right to decline my claim as all Pugs, Bulldogs have this condition from birth. If this is the case Waggel should not be insuring this kind of breed? My personal conditions are outlined below and reasons why my dog got the eye ulcer as per my email on the 23rd Dec (please kindly see below). Andrew - can I also bring this to your attention from The Ralph Clinic - who did Bear's eye surgery: I apologise for not being able to sort this out sooner for you as I am sure it has caused a lot of undue stress over the past two weeks. I can see that the insurance company has included part of my statement in their reason for exclusion, however, they have left out the end of the statement where I stated that I do not believe that the entropion caused Bear's ulcer. I will write to them in more detail to dispute this for you, as Bear's underlying conformational abnormalities (brachycephalic ocular syndrome) are not unique to him, and affect every brachycephalic dog from birth to some degree. This case was the deterioration of an infected corneal ulcer, rather than the type of ulcer that is caused by lower medial entropion. Thank you for your patience, please leave this with me for now and I will get back to you as soon as I have more information for you. Kind regards, Reviewed on: 4th January 2024

Better than the majority of insurance companies

Waggel are helpful, kind, caring of your pets and Don not appear “money grabbing”. They consider each case carefully and are more likely to pay out for things that some other insurance companies say a flat no, to. Their customer service is outstanding and they are incredible at keeping the owners up to date with their company “goings on”, changes in terms, changes in legislation, and have a whole range of “fun” additions that other insurance companies don’t even bother with. I don’t think I’ll ever change companies ever again, regardless of my aging pups. Reviewed on: 16th September 2020

Simple, user friendly and wholesome!

I really feel like they have my pets best interests at heart! It’s great to know you have someone in your corner during the worst of times, would recommend to anyone! (And the discounts are great too!) Reviewed on: 16th September 2020

Insurance how it should be

Easy application process, clean, clear and very user friendly. Reviewed on: 16th September 2020

So easy to use!

Love how easy it is to get setup and keep on top of it! Reviewed on: 16th September 2020

Confidently Insured

Waggel make you feel that you have made the best possible choice for your pet. I am really well informed in regards to my coverage and feel it's the best possible coverage I could have arranged for my dog. I feel they genuinely care and I am happy to have taken out insurance with them. Reviewed on: 16th September 2020

Easy and reliable

Really easy to set up and reasonable price. Reviewed on: 16th September 2020

Waggle are definitely recommendable

It's been a long time since we last needed dog insurance and everything seems really complex for me it was a no competition once i found waggle for my pup they most definitely have a lot to offer compared to all other pet insurance companies i choose them because i want the best care for my animals, thanx waggl Reviewed on: 16th September 2020

Great price and perfect cover

Waggle came out the best value whilst still offering the perfect cover for Alfie. Very flexible and easy to use Reviewed on: 16th September 2020

Clear, concise and efficient

Waggle set up my insurance to be clear, with simple understanding of fees required, with no hidden costs. Reviewed on: 16th September 2020

Exceedingly easy to apply

Although it is very early days with our new Waggel pet insurance policy, everything so far has been very impressive (notably the all important "Get a Quote" process, followed by the actual sign-up). Reviewed on: 16th September 2020

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