SCAM SCAM SCAM!
Please please please do not insure your pet with Waggel it’s a complete scam and is runned by unprofessional people.
I’m never one to write review but will do my utmost best to expose Waggel Pet Insurance.
They will do their best not to pay out for any condition whatsoever.
My French Bulldog got an eye ulcer before Christmas while he had his head out of the window – he had eye surgery which cost £8k.
Submitted the claim to Waggel and they said that is a pre-existing condition! They have no empathy or emotion…please please please do not use Waggel.
I have emailed the CEO of Waggel to express my concerns: [email protected]
And to Hannah: [email protected].
And guess what……no reply!
Stacey, Rebecca and Mareia from Waggel are all completely unprofessional and don’t have no knowledge.
Waggel will remove notes from Vets reports and will not disclose all the notes to make it a pre-existing condition so they don’t pay out.
They have put on my profile for my French Bulldog that his pre-existing condition is Brachycephalic Ocular Syndrome. ALL FLAT FACE BULLDOGS HAVE THIS CONDITIONS.
I urge you to stay away from Waggel – you may think it’s cheaper but in the long run you will pay the price.
Please use well established companies like ManyPets or PetPlan so much more better.
As a result of Waggel declining the claim will have to re-mortgage my house to pay the £8K vet bill.
If you need any further help or guidance before you think of signing up to Waggel please email me and will be happy to explain my experience with Waggle: [email protected]
Mareia – no need to reply to this review by stay it is a pre-existing condition! It’s a copy and paste job!
Will refer to Financial Ombudsman Service and small courts claim.
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See below email sent to CEO:
Sent: 02 January 2024 19:02
Subject: Fw: FORMAL COMPLAINT - URGENT DISPUTING EYE ULCER CLAIMS
Dear Andrew,
Happy New Year!
Firstly, would like to introduce myself as a policy holder at Waggel.
I have been dealing with Waggel for my claims and its been nothing but stressful and mentally exhausting.
I have dealt with Stacey, Rebecca and Mareia from your team.
Waggel are still refusing to pay out for Bear's claim for an eye ulcer with Mareia from your complaints department giving no explanation for my complaint raised other than my dog has Brachycephalic Ocular Syndrome.
This is legally not right to decline my claim as all Pugs, Bulldogs have this condition from birth. If this is the case Waggel should not be insuring this kind of breed?
My personal conditions are outlined below and reasons why my dog got the eye ulcer as per my email on the 23rd Dec (please kindly see below).
Andrew - can I also bring this to your attention from The Ralph Clinic - who did Bear's eye surgery:
I apologise for not being able to sort this out sooner for you as I am sure it has caused a lot of undue stress over the past two weeks. I can see that the insurance company has included part of my statement in their reason for exclusion, however, they have left out the end of the statement where I stated that I do not believe that the entropion caused Bear's ulcer. I will write to them in more detail to dispute this for you, as Bear's underlying conformational abnormalities (brachycephalic ocular syndrome) are not unique to him, and affect every brachycephalic dog from birth to some degree.
This case was the deterioration of an infected corneal ulcer, rather than the type of ulcer that is caused by lower medial entropion.
Thank you for your patience, please leave this with me for now and I will get back to you as soon as I have more information for you.
Kind regards,
Reviewed on: 4th January 2024
