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Yorkshire Building Society: Savings reviews

Name: Savings
Rating: 4.26 (85 reviews)

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4.24

Based on 85 reviews, last reviewed 6th Feb 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

13%

2 star

14%

Latest highest rating:

5

Simple account set-up and great rates Simple account set-up and great rates Reviewed on: 6th February 2025

Latest lowest rating:

1

Poor ID checking I opened a new account having been a member for years and they asked for new ID which they wouldn't accept Reviewed on: 21st June 2024

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About this product

Yorkshire Building Society savings reviews can help you to find out more about life at Yorkshire Building Society. How easy is it to contact Yorkshire Building Society? And how friendly are they? Our Yorkshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Yorkshire Building Society Savings reviews (85)

Review of the Yorkshire Building Society, Savings:

Good products and services

Competitive, sometimes market leading, savings and ISA interest rates. Good loyalty accounts. Easy to use app. Helpful in branch staff. Reviewed on: 10th March 2023

Superb service!

Caring, professional, knowledgeable staff make this the best financial institution on the high street. Honestly can’t be beaten on service and are always very competitive with their products. Reviewed on: 21st January 2021

Really good service

Really good service in branches only need a lot of improvement on thier online & telephone service but recommend to open a/c in branch Reviewed on: 21st January 2021

Untrustworthy Building Society as they lose documents

I applied for a mortgage with Yorkshire Building Society and it was proceeding until they lost all the documents I sent to them including my Driving Licence, my payslips and my utility bills. This was despite the fact that they initially stated that they had them. Furthermore, the staff were rude and unhelpful. I was also going to invest some savings with them but I won’t do this now as they give extremely poor customer service and they are unhelpful and rude. My advice is to apply for a mortgage or invest money elsewhere as this organisation do not carry out what they promise to do. Very poor. Reviewed on: 17th November 2020

Rude staff and lack of diversity awareness

Having some money to invest, I visited the Yorkshire Building Society at Bristol where I live with my partner. The person I spoke to was vague and rude and my partner (who is not from this country)was made to feel uncomfortable by the way she was treated and spoken to. It was a terrible experience and it showed a lack of diversity awareness. I felt that I could not invest with the Yorkshire Building Society due to this terrible experience and I wonder just what attitude this Society has towards customers. Reviewed on: 14th November 2020

Crass stupidity or what?

YBS wanted six forms of identity to verify the ID's and address of my wife and myself (3 each) during the process of setting up a savings account. YBS rejected three of them. For example, I sent our local authority's council tax demand for the current year to verify my address (which is also oddly enough the same as my wife's). I redacted the amount of council tax to be paid for the simple reason that that information is none of YBS business; I am simply verifying my address. Other than that, the document verified my address, the council's address, the date etc. YBS then wrote to us to state that three of the forms of ID/address that we used were unacceptable, including the above. Of course, that YBS letter used our ID's and address, which YBS said we had been unable to confirm!! (Wait till you try its satirically named 'Customer Services'. YBS can be crassly inept over the phone as well as via the post). It really is time that consumers stopped using foolishly over-officious, banks/building societies like this. Credit it or not, there is a BS in the Midlands that among the few methods by which my 16 year old son could prove his ID/address was possession of a shotgun license! Reviewed on: 10th October 2020

Dreadful experience

Dreadful experience. I had a house sale fall through so put money in an instant access account. The sale then came through unexpectedly so I tried to withdraw the money I had put in 2 days earlier I was informed by a dreadful, surly and rude customer service agent that I couldn't for 14 days due to money laundering laws. I was advised by Lloyds bank this is not true and if I could prove where the money was from they couldn't keep it but they did. I have now had to go overdrawn and beg and borrow money to complete on my sale while this awful company holds onto my money! When talking to the awful customer services agent who was rude and unhelpful I asked to make a complaint she said she rejected the complaint without me even putting one in! Dreadful company I will take my money they are holding for ransdom asap then close my account and never use again.....BEWARE Reviewed on: 26th March 2020

Easy access accounts, poor value vs great value.

I have been a Halifax customer for over 40 years and I have several easy access accounts with the them which are paying just 0.05%. I recently visited Yorkshire building society where I have an account and was pleasantly surprised what they are offering for their easy access accounts. 0.85% if you open an account with £1000 and 1.00% if you open an account with £10,000. I will slowly be moving my money over to the Yorkshire BS. Loyalty certainly does not pay. Reviewed on: 25th January 2020

Very friendly branch service

Very friendly branch service. Internet savings accounts very easy to operate Reviewed on: 16th January 2020

Brilliant and could offer more.

They are fair with their savings approach and products are great. YBS really considers customers needs first. They are so fair in their approach and service I just wish they’d start offering their own current accounts and credit cards. Reviewed on: 13th January 2020

Excellent customer service

I was trying to invest money left to me after my mother died. The staff were extremely sympathetic and helpful. The interest rate In the recommended account is favourable. Reviewed on: 20th November 2019

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