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Frank Barton

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Review of the Yorkshire Building Society, Savings:

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Untrustworthy Building Society as they lose documents

I applied for a mortgage with Yorkshire Building Society and it was proceeding until they lost all the documents I sent to them including my Driving Licence, my payslips and my utility bills. This was despite the fact that they initially stated that they had them. Furthermore, the staff were rude and unhelpful. I was also going to invest some savings with them but I won’t do this now as they give extremely poor customer service and they are unhelpful and rude. My advice is to apply for a mortgage or invest money elsewhere as this organisation do not carry out what they promise to do. Very poor. Reviewed on: 17th November 2020

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