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Zempler Bank (formerly Cashplus): Business account reviews

Name: Business account
Rating: 4.82 (8353 reviews)

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4.82

Based on 8,353 reviews, last reviewed 18th Jul 2025

100% decrease in 5 star reviews

in the past 90 days

73% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

I had a great experience with Zempler Bank. I had a great experience with Zempler Bank. The staff was always helpful and professional, and the services were efficient and reliable. I appreciate ... Read more Reviewed on: 7th June 2025

Latest lowest rating:

1

Always taking £0.30 Always taking £0.30 from every transaction from bank is totally unacceptable and am planning on closing my account soon as they have not benefits for ... Read more Reviewed on: 18th July 2025

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About this product

Zempler Bank offers business accounts with no monthly fees, FSCS protection, and tools for managing finances. Features include UK-based telephone support, 24/7 fraud monitoring, in-app and online banking. Zempler Bank say they are dedicated to supporting small businesses with reliable banking solutions.

This review account was formerly for Cashplus, who rebranded to Zempler Bank on 9 July 24.

If you have used Zempler Bank , please leave a review on Smart Money People so other businesses can hear about your experience.

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Zempler Bank (formerly Cashplus) Business account reviews (8353)

Please avoid this bank.

Please avoid this bank. They seem to accept a majority of applicants in the beginning and the application process is very short. However, they are completely unreliable and close accounts on short notice and without explanation if your business model is not preferred for them. Also they try and push you into paid accounts immediately, if you want increases of account limits. International payments are impossible. This bank is not a reliable partner for your business. I recommend take a bit more time and apply with a proper high street bank. Reviewed on: 15th December 2022

I was scammed, Cashplus refuse to refund me

I was the victim of a telephone scam last week and have lost over a thousand pounds as a result. I reported this scam to Cashplus immediately, and feel they have shown no empathy towards me. In fact they made me feel like I was the one who had done something wrong, asking why I hadn't challenged the caller. They are refusing to refund me, and to make matters worse, they have sent my replacement bank card using the Royal Mail who are on strike, so I have no idea when it will arrive. That means I am getting into more debt putting all of my bills onto a personal credit card. Appalling service, Cashplus are penalising me for a crime which was not my fault. Reviewed on: 5th December 2022

The worst bank I have ever used

Why would anyone bank with Cashplus? I feel foolish to have opened an account with them. Appalling lines of communication. The staff seem as disappointed to be working for them as I do banking with them. The have again locked my business account and I have been refused access for over a week even though I have done all that they ask. It is quite shocking that they have been granted a banking licence. Save your self. Do not open an account and if you have one then move your account quickly before they lock you out from access to your money. Reviewed on: 26th September 2022

Extremely poor service

Today is the 20th Sept 2022. I called CashPlus on 25th August regarding funds that did not get credited to my account. "Dan" told me an email would be sent to confirm this, as CashPlus does not accept Euro payments from Andorra. I chased this up on 2nd Sept, and "Teegan" apologised for the email having not been sent, and said this would be rectified. On 9th Sept, I called again and spoke with "Peter" who said CashPlus don't send emails, but would ensure a letter explaining the situation would be sent to my home address. On 14th September, I spoke with "Max" who confirmed no letter had been sent. He apologised and said a manager would call me within 2 working days and get an email plus a letter sent to me. Today, as mentioned, is 20th September. I spoke with "Ben", who said he would escalate this case to his manager, who is basically too busy in a meeting to talk with me. What I need to know is why does a bank take so long to send an email or a letter to a customer? The amount of effort this bank has taken to avoid doing the right thing is beyond comprehension. Extremely dissatisfied with the poor customer service from CashPlus. Reviewed on: 20th September 2022

Proof of FCA corruption and incompetence, This fake bank is insolvent

Cashplus is proof that the FCA have failed in their duty to protect customers and their funds from a rogue payment provider. This fake bank is clearly bribing the FCA to stop them from being shutdown. Every review and every complaint is the same. Customers open a bank account and the minute they deposit funds, the funds are immediately frozen and access is blocked. The FCA has failed to act in any of these thousands of instances. An employee of Cashplus disclosed that the bank is not only insolvent but that they are freezing customer funds and transferring the monies to an interest bearing account where they earn money for the directors. This is clearly theft and it needs to be publicised. The FCA are either completely useless or part of the crime and are openly turning a blind eye to this criminal activity. Reviewed on: 30th June 2022

Shocking bank should be shut down

Award that’s a joke this bank is a absolute joke read there reviews award yes award for worst bank ever I’m surprised this company have not been shut down sign you up then shut your account down keep your money my business ended up failing as could not operate shocking bank should be struck off not up for awards read the reviews there astonishing how bad they are Reviewed on: 5th June 2022

Fristrated

6 months after running the account, they 'required' more info & copies of client contracts. Not acceptable! 5 times their promise to ring back has been broken. Absolute disgrace:! Reviewed on: 28th May 2022

This bank have serious financial issues as they restrict without reason access to your money

Shocking bank statements well away Reviewed on: 27th May 2022

Shambolic fraudsters!

Business Account frozen twice, terrible customer service. I know that the FCA are inundated with complaints about this so called Bank. I have now left them but writing this review to try and stop any new business owner going through the misery this bank put me through in my first few months of trading. Also the positive reviews are blatantly written by their employees! Reviewed on: 19th May 2022

great bank with cash back happy days

great bank quick to open and get verified happy days Reviewed on: 18th May 2022

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