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Zempler Bank (formerly Cashplus): Business Account reviews

Name: Business Account
Rating: 4.82 (7763 reviews)

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4.81

Based on 7,763 reviews, last reviewed 13th Mar 2025

34650% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Always been great. Always been great. No issues. Customer service was great, when I had an issue logging in. Reviewed on: 13th March 2025

Latest lowest rating:

1

Awful experience Terrible customer service, incorrect information provided but a good app! Reviewed on: 12th March 2025

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About this product

Zempler Bank offers business accounts with no monthly fees, FSCS protection, and tools for managing finances. Features include UK-based telephone support, 24/7 fraud monitoring, in-app and online banking. Zempler Bank say they are dedicated to supporting small businesses with reliable banking solutions.

This review account was formerly for Cashplus, who rebranded to Zempler Bank on 9 July 24.

If you have used Zempler Bank , please leave a review on Smart Money People so other businesses can hear about your experience.

Zempler Bank (formerly Cashplus) Business Account reviews (7763)

Review of the Zempler Bank (formerly Cashplus), Business Account:

AVOID AT ALL COSTS. FUNDS HELD FOR 6 WEEKS. CUSTOMER SERVICE UNPROFESSIONAL AND CLUELESS. COMPLAINTS FOBBED OFF

We lost access to our account as a result if a supposed technical difficulty 6 weeks ago. We were told the "technical department" was looking into it. 2 weeks in, with no update and after repeatedly calling to investigate, we were then told that the notes suggested this "department" had only looked into it once. The following week, we called again and then were informed that our account was to be closed within 60 days as a result of a business decision. We received no correspondance in writing of this nor wouod we have found out if we dudnt make the repeated effort to contact them. During that call, we were told if we provided details for another business account, our funds would be transfered so we set one up and did exactly that on Monday. When we did so, we were told that within 2 days, another "department" would receive the details and pass it onto a "manager" who would then authorize the payment. 3 days pass we call again and find out this did not happen. Today we called again and it still hasn't happen but we're now told it could take up to 30 days. During this time, we have had no access to our business' funds, have lost relationships with clients and have spent time and money on calling to find out what is going on. We complained and demanded compensation for the cost and loss of business this has called, they responded essenrially saying no to it all and still havent resolved the matter of oue funds. AVOID THIS BANK AT ALL COSTS. We are told different thingd everytime we investigate, they make no effort to inform us of anything and fob off complaints. Quite simply, we will be complaining to the FCA and Ombudsman regarding their behaviour, with details of all the conversations we have had with them and with whom we have spoken. Furthermore, we will now be making a court claim for our funds and the costs we have incurred next week. Our advice: STAY AWAY AT ALL COSTS If anybody else has had a similar experience, please get in touch as we'd like to take as much action as we can not just to get out situation resolved, but to make sure this "bank" is held accountable. Reviewed on: 24th October 2020

Always been great.

Always been great. No issues. Customer service was great, when I had an issue logging in. Reviewed on: 13th March 2025

Easy to use and access through the app.

Easy to use and access through the app. Reviewed on: 13th March 2025

My experience from setting up my account with Zempler

My experience from setting up my account with Zempler was a simple and clear process. Confirmation was instant with supporting documentation received in the post within a few days. Using the Zempler app is easy to use and allows for simple banking processes. Reviewed on: 13th March 2025

My 5 year relationship with Zempler has been great.

I’ve been banking with Zempler formerly Cash Plus for almost 5years. Always been a great experience. Great support for a small business with an overdraft. Reviewed on: 13th March 2025

A Good Friendly bank.

A Good Friendly bank. Very Helpfull staff. No waiting time on the call. Prompt response. Reviewed on: 13th March 2025

Very smooth banking.

Very smooth banking. They have app and desktop which is very convenient. The customer service is also great whenever I needed something. Reviewed on: 13th March 2025

Excellent App, Excellent Service

Excellent App, Excellent Service Reviewed on: 13th March 2025

Works well

Works well and does what it is meant to do Reviewed on: 13th March 2025

efficient and very helpful banking.

efficient and very helpful banking. Reviewed on: 13th March 2025

Very easy to use and manage, will highly recommended...

Very easy to use and manage, will highly recommended, the only thing is you have charged a debit fee if you often use for transfer or payment Reviewed on: 13th March 2025

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