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Zopa: Personal loan reviews

Name: Personal loan
Rating: 4.94 (65246 reviews)

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4.94

Based on 65,246 reviews, last reviewed 12th Jun 2025

44% decrease in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Zopa has been delivering excellent customer service... Zopa has been delivering excellent customer service most esp with their loans, very generous. Reviewed on: 12th June 2025

Latest lowest rating:

1

Poor customer service Paid off my loan early well over a month ago. Still showing as a debt on my credit report. Inaccurate payment details shown on credit report too. Made... Read more Reviewed on: 4th May 2025

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About this product

Zopa personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our Zopa personal loan reviews can help you to find out what other people have to say. Smart Money People launched in October 2014 to help people like you to find the best personal loans. If you have used a Zopa personal loan, we'd love you to write a quick review too.

Zopa Personal loan reviews (65246)

Review of the Zopa, Personal loan:

happy

No problems at all very straight forward. Happy Reviewed on: 28th March 2022

The whole process was quick and very simple to do

The whole process was quick and very simple to do Reviewed on: 29th April 2025

Easy hassle free, would definitely use again

Easy hassle free, would definitely use again Reviewed on: 29th April 2025

Excellent card, good service ease use

Excellent card, good service ease use Reviewed on: 29th April 2025

Good Customer Service.

Good Customer Service. Helpful and had lots of empathy. Reviewed on: 29th April 2025

Very straightforward and easy to apply.

Very straightforward and easy to apply. Reviewed on: 28th April 2025

Genuinely transparent

I needed a loan for home improvements, they told me the rate before I applied, meaning no hit to my score. I can make payments when I want, the app is genuinely great and easy to use, and whenever I've spoken to them, no matter how trivial they've been absolutely lovely. Reviewed on: 28th April 2025

Everything was just simple & easy

Everything was just simple & easy Reviewed on: 28th April 2025

App is so easy to navigate!

App is so easy to navigate! 10 out 10 customer service. Highly recommend if you want a fast and quick decision with great APR! Have had a fantastic experience from start to Finish ! Over payments east to process as well Reviewed on: 28th April 2025

Every time I use the card it gives me no issues same...

Every time I use the card it gives me no issues same when I go to pay some back never any issue if there is it tells me ie the app and normal within 5 minutes it will work Reviewed on: 28th April 2025

Their customers service was next to non, fast and di...

Their customers service was next to non, fast and direct Reviewed on: 28th April 2025

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