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Zopa: Smart Saver reviews

Name: Smart Saver
Rating: 4.94 (7173 reviews)

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4.94

Based on 7,173 reviews, last reviewed 29th Apr 2025

53% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Excellent products with very good interest rates. Excellent products with very good interest rates. Knowledgeable and friendly customer service too and easy to get hold of. I have been with zopa. Few ... Read more Reviewed on: 29th April 2025

Latest lowest rating:

1

Customer service are total time wasters who can bare... Customer service are total time wasters who can barely speak English Reviewed on: 20th November 2024

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About this product

Zopa Bank have an instant access savings account called Smart Saver.

Smart Saver can be opened with just £1 and you can split your savings into personalised pots using the Zopa Bank app. You can save up to £250,000 across Smart Savings Hub pots.

Zopa Bank Smart Saver account reviews help you find out what it’s like to be a customer. If you’ve used Zopa Bank before, you can also leave a review and share your experience.

Zopa Smart Saver reviews (7173)

Review of the Zopa, Smart Saver:

Terrible Customer Service

Zopa is a fine company if you want to put money in and get a nice return. However, dont try and contact the customer service on their portal - It is a complete nightmare. I used their own portal chat to ask them why there is no difference between a 95 days interest rate and a 30 day interest rate - nothing that would break ANY security or confidentiality rules. They kept coming back asking for last 4 numbers of paying in bank, wanting full names etc. Absolute BS. What is wrong with saying our interest rates are the same because of . . . . instead of all the running around. Jobsworth and incompetence comes to mind. I have already given notice to withdraw 95day savings and will also be giving notice on the 30day and 7 day savings and move to a company that can at least answer simple questions. 30.03.23 _ additional. It now appears as though the notice periods in the "pots" means nothing. When I went to give notice on the 30 day savings, I was told I dont have access to this for 95days ? When I went to give notice on 7 days savings, I was told I dont have access for 31 days. The people who work in customer service (oxymoron) cant help me and ask me what my "quarry" (sic - query) is. Reviewed on: 30th March 2023

Excellent products with very good interest rates.

Excellent products with very good interest rates. Knowledgeable and friendly customer service too and easy to get hold of. I have been with zopa. Few years and they are by far the best bank account I have had so far and thry provide updates and reports on my financial status too eith recommendations. The app is very easy to use and everything is where It should be Reviewed on: 29th April 2025

Making good progress towards full banking

Making good progress towards full banking Reviewed on: 29th April 2025

Easy to set up and use.

Easy to set up and use. Secure and safe. Depositing and withdrawals are easy and quick to a designated bank. Great interest rates Reviewed on: 28th April 2025

Just a good and simple bank with good interest rates...

Just a good and simple bank with good interest rates Reviewed on: 28th April 2025

Love the separate pots.

Love the separate pots. Great interest rates and very easy to use Reviewed on: 28th April 2025

Easy to use and great rates

The app has been easy to use, and interest rates are good Reviewed on: 28th April 2025

Great interest rates and easy to use app.

Great interest rates and easy to use app. Fast money transfers too. Reviewed on: 28th April 2025

my account...easy access

Found signing up very easy anx accessing my account easy goo Reviewed on: 28th April 2025

Best banking app

Love how easy the app is to use. The different saving pots and choice of notice interest rates are a great idea. Reviewed on: 28th April 2025

Great Banking App.

Great Banking App. So easy to set up and use Reviewed on: 28th April 2025

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