Write a review

118 118 Money: Personal Loan reviews

Name: Personal Loan
Rating: 3.73 (70 reviews)

View other 118 118 Money products

3.62

Based on 70 reviews, last reviewed 20th Feb 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

55%

11%

21%

Latest highest rating:

5

Easy quick and great service, friendly and helpful Easy quick and great service, friendly and helpful Reviewed on: 20th February 2025

Latest lowest rating:

1

I applied for a loan put in the whole of my card det... I applied for a loan put in the whole of my card details so they can clearly hack in to my account ! Or take money from me now and couldn’t offer me a... Read more Reviewed on: 18th July 2024

Read all reviews See your review

About this product

Are you trying to determine whether 118 118 Money Personal Loans offer good value for money? At Smart Money People, we collect reviews of 118 118 Money Personal Loan in order to help you make an informed decision. If you're an existing 118 118 Money customer, please share your experience and let others know what you thought of their Personal Loan.

118 118 Money Personal Loan reviews (70)

Review of the 118 118 Money, Personal Loan:

Can’t give less otherwise I would.

Can’t give less otherwise I would. Continuous problems with this company, continuous mistakes on a weekly basis. Just been on their chat and the agent cut me off half way through a conversation with nothing solved. Avoid avoid avoid. They made mistakes on my account which was frozen while under investigation due to mistakes on there half and marked my credit file 3 times, even when I phoned there agents they advised me not to pay until the investigation was completed, (investigation was due to mistakes they had made) I won on both cases, I got compensation and the agreement of my credit file marking to be removed, still waiting for them to remove credit file marking 6 months later. Don’t use this company absolute cowboys. Worst credit card company I’ve ever used! Update on the issues I had with 118, they still haven’t done a thing. They said they contacted credit reference agency and could take 90 days to remove the missed payments I didn’t miss off my credit file. Dead line for 90 days was dec 14, 2023. It’s now 10th Jan 2024 and still nothing. I’ve asked for proof that they actually contacted CRA and nothing. I’ve given them till 31st Jan then legal action will start. When it becomes 5th Feb it’s been a year. Avoid avoid avoid. Biggest cowboys out there. Your safer taking a loan off loan Reviewed on: 10th January 2024

Was fast

If you don't like money then borrowing money from here is great but is the same with all these sits it will ruin your life if you miss a payment Reviewed on: 30th June 2017

Friendly professional service

The staff are great. Very friendly and helpful. Excellent service. Would highly recommend. Reviewed on: 23rd June 2017

easy and straightforward

they were easy and direct and helpful Reviewed on: 19th June 2017

Good lender

Easy repayments and easy application process Reviewed on: 8th June 2017

Good providers

Nice agents and good advisors. A company that's worth taking serious if you need them Reviewed on: 7th June 2017

Super team

No paperwork fast and easy application Reviewed on: 6th June 2017

Quick, Easy and Informative

They were easy to use, simple dashboard and provide easy updates if required. I have used them twice and would probably use again if required (hopefully not) Reviewed on: 17th May 2017

Staff issue

Great company for helping you out when you need a loan. My issue with this company is that every member of staff i have ever spoken to, online chat and over the phone are unfortunately for the company very pushy and very rude. Need some customer service training there i think. Reviewed on: 7th May 2017

Excellent Customer Service

I took out a personal loan to replace my car but was suddenly left in financial difficulty following maternity leave payment problems. 118 were great with me and helped me out with my payments immensely. I am so grateful! Reviewed on: 7th May 2017

It was ok

Nothing special to say, gear yourself up to be pushed into to getting a loan. They do keep your loan open for a week or so but as you always seem to be taking to someone in America they can be a bit pushy at times. Customer service is typically American Reviewed on: 24th April 2017

Do you have a different 118 118 Money product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Personal Loan
from Fair Finance 3.38 from 8 reviews
Personal Loan
from Citrus Loans 2.00 from 3 reviews
Loans
from Plend 4.92 from 483 reviews

There's still more to see!

118 118 Money has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub