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1st Central: Car insurance reviews

Name: Car insurance
Rating: 1.67 (886 reviews)

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1.50

Based on 886 reviews, last reviewed 1st May 2025

200% increase in 5 star reviews

in the past 90 days

41% increase in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Happy Driver Great experience got my car insurance straight away and was able to drive it that night fantastic Reviewed on: 22nd April 2025

Latest lowest rating:

1

Horrific company. Horrific company. Last year we set up a policy with them, the policy analysis team were horrific. They accused us of providing false information (rega... Read more Reviewed on: 1st May 2025

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About this product

With 1st Central, you can insure a single car or opt for a multicar policy. There’s also a telematics policy.

As standard, you get up to 90 days free cover when driving in Europe. There are five policies to choose from giving different levels of cover: ValueOnline, Online, LegalOnline, PlusOnline and PremierOnline.

1st Central car insurance reviews help you find out what it’s really like to be a customer. If you’ve used 1st Central before, you can also leave a review and share your experience.

1st Central Car insurance reviews (886)

Review of the 1st Central, Car insurance:

Shocking service. Validation process gets lost in amongst promotional emails and my insurance has increased without any explanation.

Received validation checks, supplied all documents. Insurance increased, no explanation in the emails and the life chat service was unavailable all day today as “all agents are busy” in amongst this 1st central sent me multiple promotional emails trying to promote a £50 referral scheme. I would not recommend this company to anyone. Abismal service Reviewed on: 6th May 2022

Exit fees everywhere.

Exit fees everywhere. I sold my car so needed to cancel. They charge a £50 arrangement fee, £50 admin fee and a £10 cancellation fee. Now I thought cancelling was a admin task. Reviewed on: 27th March 2025

Reply from 1st Central Hi Ben, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. We advise of our cancellation fee when a policy is set up. We also advise of the £50 non-refundable arrangement fee. This isn't charged at cancellation, but this is a non refudnable fee from when you set you policy up with us. We’ll use your comments to help improve our service. Ashley Response date: 28th March 2025

You’re not really insured with 1st Central

Had my Range Rover stolen and found with missing parts. The experience of dealing with 1st Central was a nightmare from the very start, the vehicle was found by the Police on a Sunday, 1st Central offices were closed (with no emergency number) so I had to arrange my own recovery to avoid the thieves from returning and moving the car. The company created endless obstacles to delay my claim. I highly doubt 99% of the five-star reviews here are real — very dodgy insurance. When I requested a refund, they refused, claiming I had “benefited” from appearing insured in the IMB. Who pays for insurance just to show up in a database while having no real coverage? To add salt to the wound, they’re now asking me to pay storage. Reviewed on: 25th March 2025

Reply from 1st Central Hi Ilyas, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. We'd like to look into this further for you to help resolve this, please send an email to [email protected] with your policy number a summary of your experience similar to your review and we will look into it. Ashley Response date: 26th March 2025

DO NOT USE- DREADFUL SERVICE

I feel completely miss sold by this company. I have been treated in the most appalling manner. I have been a customer for many years and had a 14 year no claims bonus. I have never had an accident in over forty years of driving. I recently had a gate close on my car and called to see if I could make a claim. They wrote my car off so I decided not to make a claim. I opened a new policy to give my no claims more protection and was told I could retain my 14 years no claims. I opened the policy on that premise only then to receive an email once the two weeks grace had expired to say because I had notified them of the gate incident, my no claims would be reduced to 4 years and my pcm payment would significantly increase. They claimed I hadn’t given them all the information they needed. This is nonsense. They have totally and knowingly miss sold me a product. I have put on a formal complaint and will be taking this to the financial ombudsman. My husband has recently passed away and I told them this. I feel that they totally took advantage of my vulnerability. It is truly shocking!!! Reviewed on: 20th March 2025

Reply from 1st Central Hi Wendy, Firstly, I'm very sorry to hear of the passing of your husband. I hope you and your family are doing as well as they can at this time. I'm sorry to hear of the issues you've faced with your claim. We'd like to look into this further for you to help resolve this, please send an email to [email protected] with your policy number a summary of your experience similar to your review and we will look into it. Ashley Response date: 21st March 2025

Be careful, rip of company, if you move house and us...

Be careful, rip of company, if you move house and use the online portal, they will still charge you £25 admin fee even though you are doing the admin work your self, also if you move to an area that is 100% safer and lower crime rate with less accidents then and also the use of a garage, then they will still bump your insurance up by 125-160. I have another car with an agreed valuation of 80k with Adrian flux, I went online and changed my address and Adrian flux have changed my policy with no Increase and no admin lol, just proves 1st central is a scam rip of type of company. Update today, I've just had an £80 refund due to the new area that I live and also due to the garage lol so it just proves my point that your butchered company love to rip your own customers of, now that's called a personal underwriter unlike your generated butchered version. If your CEO wants to find me then use my details, get him to call me and I'll send him my updated certificate for my GTR with agreed valuation and also the refund I'm getting for moving location. Reviewed on: 18th March 2025

Reply from 1st Central Hi Francisco, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. We advise of our admin fees when a policy is set up and we also advise of them here on our website - https://help.1stcentralinsurance.com/motor/payments-and-fees/what-are-your-car-insurance-fees-and-charges. The price of insurance can change with any amendment to the policy, this is due to different risk factors. We have this article that goes in to some of the areas that makes up the price of insurance - https://www.1stcentralinsurance.com/car-insurance/what-affects-your-price. We can't speak for other insurance companies policies, as they will work with different underwriters to us. We’ll use your comments to help improve our service. Ashley Response date: 18th March 2025

SCAM SO AVOID, AVOID & AVOID

I am a current customer, had an incident on 12/8/24. They lied through out the claim handling process. They told me multiple times that they will send me an email BUT THEY NEVER DID so AVOID, AVOID & AVOID. Reviewed on: 17th March 2025

Reply from 1st Central Hi Arshad, Thank you for your feedback. We’re sorry to hear your experience with us hasn’t been as positive as we’d hoped it would be. Let’s see if we can help put this right for you. Just give our team a call on 0333 043 2022 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 9am to 6pm. Ashley Response date: 18th March 2025

AVOID AVOID AVOID TOTAL SCAM.

AVOID AVOID AVOID TOTAL SCAM. Very long story but will try to make it short. I had a policy with them for my previous car and mid policy I got a new car when I checked on 1st central for a quote the first time they gave me a really high price so I didn't go ahead with the change I closed the website and looked elsewhere, i even found better quotes that I should of taken but because I didn't want to lose my 2nd year no claim with 1st central so I went back to them and check to see if i would get a better quote which I did it said pay 147.26 in full or pay 300.01 in installments so i paid in full and I went ahead with the deal. Fast forward now they are saying for the first quote I mentioned before that i accepted the offer and then I changed the policy 2 days later and accepted that as well and that I didn’t pay 147.26 for the second quote but for the first quote I got with them and now they're asking me to pay 300.1 in full for March and then in April I would have to pay 300.1 again until my policy ends which is on 04/06/2025. I have tried to show them proof of payment and chats that I have had with other operators and they're just pretending they can't see anything wrong Reviewed on: 15th March 2025

Reply from 1st Central Hi R H, Thank you for your feedback. We’re sorry to hear your experience with us hasn’t been as positive as we’d hoped it would be. Let’s see if we can help put this right for you. Just give our team a call on 0333 043 2088 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Ashley Response date: 17th March 2025

Con company

for I went ahead with my renewal policy and I got an email asking for my car logbooks . so I called them up to ask why . and they said that I needed to prove how long I’ve owned my vehicle for so I asked why and they told me there was a discrepancy on how long I had all my vehicle as last year policy it said 6 years and now this year policy it says I’ve own the vehicle for five years . which then they informed me that my insurance premiums are going to go up so I asked why would it make a difference on how long I’ve had my vehicle for as long as I’ve owned it and I am the registered person for when I am insured with you and they basically said I am a higher risk to loan money to for the shorter time. I have own a vehicle and I am a lesser risk to loan money to for the longer I have owned the vehicle . so basically I am a higher risk to loan insurance money too if I own the car for five years and I will be a lower risk if I’ve owned it for six years, which I find mind-boggling it shouldn’t come to how long somebody’s own a vehicle for to affect your insurance quote so one star review . The person I spoke to basically had an attitude constantly telling me to cancel. so I have cancelled my policy and now you have lost a £500 a year policy for something stupid as to telling me that because there was an error made by one year on how long I’ve owned the vehicle for you were gonna put my insurance premiums up . whatever error this was on one year it should’ve just been corrected and not affected my premiums so thanks for 1st central but you’ve lost my customer. This was the second year I had been with you as well I’ve also had other vehicles insured with you as well. I definitely won’t be using you…. When you go online there is a box to say you don’t own a vehicle yet if you check that box and get your quotes then go back and then instead of ticking that box but put in your owned the vehicle for 10 years the insurance quote is still the same there is no risk factor on lending someone money for the insurance quote . It’s About how long you’ve owned a vehicle for that is a credit check which goes on your credit record, they don’t do a credit check on you based on how long you’ve ordered a car for. Reviewed on: 11th March 2025

Reply from 1st Central Hi Mike, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. If you’d like to speak to the team about this process, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 12th March 2025

Do not use

Clearly states no fees to change policy. I unf had to cancel and got charge half the yearly premium. Emailed and get nothing back. Do not use Reviewed on: 9th March 2025

Reply from 1st Central Hi Craig, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. We advise that there is no admin fee to change a policy, but there might be a difference in premium. We also advise of our cancellation fee when a policy is set up. We have this FAQ that goes in to some details on our this - https://help.1stcentralinsurance.com/motor/cancellations/if-my-car-insurance-is-cancelled-why-do-i-still-owe-money-to-1st-central. We’ll use your comments to help improve our service. Ashley Response date: 10th March 2025

Hidden costs

Hidden costs so ended up paying £100+ more, not to mention even more for cancelling. Really disappointing and also confusing telematics. Reviewed on: 6th March 2025

Reply from 1st Central Hi Rach, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. If you’d like to speak to the team about this process, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 7th March 2025

Brilliant price. But very poor Customer Service

Brilliant price on comparison site. Went with them and put partner on policy. Kept getting emails and messages, tried hardest to upload driving licences and DVLC check. Came back with extra charge for partners SP30 of nearly £90 and £50 just to change the policy details. Yes the manager tried to help but to know avail. Yes it was my fault for my error but to cancel policy was £107 so I just had to pay as I'd lose more money than the extra. Pure greed as a company and I see many complaints and wish I hadn't gone with 1st Central. I won't use them again, they've lost my custom next year. They say they pride themselves on customer service. Many others would disagree.!!! Reviewed on: 25th February 2025

Reply from 1st Central Hi Karl, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. If you’d like to speak to the team about this process, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 26th February 2025

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