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1st Central: Car Insurance reviews

Name: Car Insurance
Rating: 1.68 (862 reviews)

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1.51

Based on 862 reviews, last reviewed 11th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

32% decrease in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Very good quote on car insurance, and recommended on... Very good quote on car insurance, and recommended on go compare site Reviewed on: 25th September 2024

Latest lowest rating:

1

Seems that's it's not just me experiencing the same... Seems that's it's not just me experiencing the same thing. I just read this review. The same think happened to me. Sadly, it's quite common with this ... Read more Reviewed on: 11th February 2025

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About this product

Here at Smart Money People, we collect 1st Central car insurance reviews from genuine customers, to help you make an informed decision about your next provider.

1st Central was founded in 2008 and has been growing fast ever since. Specialising in car insurance, the brand offers a variety of products with different levels of cover, including a telematics policy for newer drivers.

When choosing a new policy, take the time to ensure it is suitably robust and meets all of your needs. Do you want breakdown cover included in the policy? Do you need legal cover? What about cover for any medical expenses that may occur after an accident? Working out your priorities before searching for a policy can make the selection process much easier. Check out our 1st Central car insurance reviews to find out what others think.

Have you had a car insurance policy with 1st Central? Whether good or bad, share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Were you satisfied with the price of the premium? Did you have any interactions with the customer service team? Leave a 1st Central car insurance review today to help other drivers just like you.

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1st Central Car Insurance reviews (862)

Be careful for renewal time

Bought insurance last year until july 5 and I sold my car so no renewed. They took money from my credit card without asking. Spoke to them After returned very less, they saying automatic renewed Reviewed on: 1st August 2022

Worse Company ever

I have been charged twice for the same policy and still waiting for refund after 1.5 months Reviewed on: 1st August 2022

Disgusting company

They will try anything not to pay out if you have an accident, do not touch this company with a barge pole. You have been warned . Reviewed on: 31st July 2022

Would give 0 if possible

A week ahead of my renewal, I attempted to cancel online multiple times prior to my renewal - according to their system, I don't exist. Couldn't change my password because my name or date of birth was incorrect (lol). Tried again to speak to someone on chat and I "failed the security check" which consisted of my name, DOB and email address - they wouldn't cancel it but told me to call. I called and waited for 20 minutes but no answer; who's got time? Came back from holiday and it had auto-renewed overnight - called to cancel, stop any payment from going out and they refused my DVLA proof of vehicle sale email (saying I could just edit it) and charged me £50 just to cancel it. Customer Service score: -5 Avoid like the clap Reviewed on: 31st July 2022

Avoid at all costs

Dreadful customer service Ridiculous costs when making changes to policy. I pray I don't have to claim with them. They don't deserve 1 star. Reviewed on: 31st July 2022

Terrible

Had a bad experience with these guys, cheap but not worth the hassle. They ask you to send more details and if not they ask you for basically double the amount you first paid. Absolute rip off, avoid. Reviewed on: 29th July 2022

Fraudulent company, do not use

After having taken car insurance out with them for 1 year for £591, which I paid in full, at the end of the year they sent a renewal email saying that my last years premium was £1103.97 and that the new price would be £1117.66, o called the day before renewal to day that i would not be renewing , but they already had taken the funds from my account. Could offer no explanation and charged me a £75 cancellation fee. , still waiting for the money to be refunded , absolute crooks , how can they get a 5 star trust pilot review ?? Reviewed on: 28th July 2022

Shocking cancellation costs

2 x £50 to cancel. Excessive charges. Reviewed on: 28th July 2022

Scam Company

Scam company robbed me, never again!!! Reviewed on: 26th July 2022

£145 added to premium less than 2 months after joining

I received an email asking to contact 1st Central to provide additional information including proof of no claims. I am out of the country for 2 months working and so I do not have the proof of no claims letter with me to provide them. Because of this they advised that the premium would increase by £148. They would not wait for me to be back in the UK to provide this. So I cancelled the policy at the cost of £160+. Terrible customer service. Terrible company. Will never use again. Reviewed on: 26th July 2022

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