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1st Central: Car insurance reviews

Name: Car insurance
Rating: 1.67 (901 reviews)

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1.50

Based on 901 reviews, last reviewed 3rd Jun 2025

400% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Found you online,needed a cheap quote,you certainly... Found you online,needed a cheap quote,you certainly provided it.Thank you Reviewed on: 3rd June 2025

Verified source

Latest lowest rating:

1

Totally Fed up I had insurance with Ist Central on my new car. They took £538 out of my bank account after I had informed them I wouldn’t be renewing with them. My... Read more Reviewed on: 3rd June 2025

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About this product

With 1st Central, you can insure a single car or opt for a multicar policy. There’s also a telematics policy.

As standard, you get up to 90 days free cover when driving in Europe. There are five policies to choose from giving different levels of cover: ValueOnline, Online, LegalOnline, PlusOnline and PremierOnline.

1st Central car insurance reviews help you find out what it’s really like to be a customer. If you’ve used 1st Central before, you can also leave a review and share your experience.

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1st Central Car insurance reviews (901)

Terrible customer service

Insurance due soon. Different price from web (higher) to a comparator web. After speaking to several ppl and been there for 1 hour. They close up the chat so need to start all over again. This is irritating!!! Thanks Mo and Zambibi for close the chat on me and waste my time. Reviewed on: 5th September 2022

Never again

Come back for more money a couple of months into a policy - Scam Insurers! Reviewed on: 5th September 2022

Dreadful

My daughter, who was on chemo at the time, rang to cancel her renewal as she had a cheaper quote. They charged her £71 admin fee and locked her out of her online account so she couldn’t access her NCB. She was so upset her cancer nurse had to phone to sort it out. I’m fuming at how much distress they caused her saying they would go to the ombudsman. Bully tactics! Reviewed on: 5th September 2022

Car insurance to avoid

A kind of insurance you don't want to have: cancellation, admin fees, interest, arrangement fees. All excuses to make you pay more and provide nothing in return. I strongly don't recommend this car insurance. Reviewed on: 3rd September 2022

Awful

Complete disgrace of a company, to lure people in they offer cheap quotes and increase it some months down the line not only this, they keep the auto renewal on at all times and charge extortionate fees to get out! Dont fall for the cheap quote pay more and get a reputable company - try Axa, Churchill, more than or Norwich union! Reviewed on: 3rd September 2022

Shocking

Professional thieves

They take your money and give you the cheapest quote ever -some weeks later they increase the price and you have only 1 option but to pay as the termination fee and new price will be of a similar level. Once the contract is over leave and never look back! Lesson learnt! Reviewed on: 3rd September 2022

i would only recommend to an enemy

i was given cheap quotes and paid the price with a huge increase 2months into the deal and if ii wanted to get out i was presented with eye watering fees! stay well clear of this company and go with Axa, Churchill or any other big name Reviewed on: 2nd September 2022

Cheap Prices Cheap attitude

Scammers

stating how long I have been the owner of the car, I made a mistake for a few months and because of the fact that they have to change the contract, they charged me £62. I do not recommend this insurance company.My first and last year with them Reviewed on: 2nd September 2022

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