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1st Central: Car Insurance reviews

Name: Car Insurance
Rating: 1.68 (862 reviews)

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1.51

Based on 862 reviews, last reviewed 11th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

32% decrease in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Very good quote on car insurance, and recommended on... Very good quote on car insurance, and recommended on go compare site Reviewed on: 25th September 2024

Latest lowest rating:

1

Seems that's it's not just me experiencing the same... Seems that's it's not just me experiencing the same thing. I just read this review. The same think happened to me. Sadly, it's quite common with this ... Read more Reviewed on: 11th February 2025

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About this product

Here at Smart Money People, we collect 1st Central car insurance reviews from genuine customers, to help you make an informed decision about your next provider.

1st Central was founded in 2008 and has been growing fast ever since. Specialising in car insurance, the brand offers a variety of products with different levels of cover, including a telematics policy for newer drivers.

When choosing a new policy, take the time to ensure it is suitably robust and meets all of your needs. Do you want breakdown cover included in the policy? Do you need legal cover? What about cover for any medical expenses that may occur after an accident? Working out your priorities before searching for a policy can make the selection process much easier. Check out our 1st Central car insurance reviews to find out what others think.

Have you had a car insurance policy with 1st Central? Whether good or bad, share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Were you satisfied with the price of the premium? Did you have any interactions with the customer service team? Leave a 1st Central car insurance review today to help other drivers just like you.

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1st Central Car Insurance reviews (862)

Extremely unprofessional and slow in dealing with claims

By far the slowest insurance that I have ever dealt with. Started off positive when they contacted me on behalf of their client who was at fault, but it has gone downhill from there. They do not respond to emails or calls and their contracted mechanics don't bother making any effort or calling me to collect my car that has been standing in the road, heading for almost 4 weeks. Unbelievable! Reviewed on: 25th July 2022

Cancellation Rip Off- AVOID!

All seems great, and cheap until you have to cancel your insurance! These scumbags charge £50 cancellation feeds, £50 arrangement fees, £50 Admin fees (nowhere mentioned in the policy) + extra remaining. They want me to pay £189 to cancel!!HAHAHAH Reviewed on: 25th July 2022

Awful service

Terrible customer service. Constantly hanging up and ending online chats. Homophobic jokes, very unprofessional. Avoid at all costs! Reviewed on: 22nd July 2022

AVOID - TERRIBLE COMPANY & NOT CHEAP!!

Terrible company ... !!! Auto renews car insurance without consent** My fella sold his car back in Jan 2022 they have auto renewed his insurance (from his card details without his consent) now trying to get a refund for a car we don't own well, what a joke!! We have proof of the date he/ we sold the car yet I am still waiting, honestly AVIOD this company!! Advisors are not helpful nor is this company really any cheaper than any others. Go with a company you trust and know!!! I never write feedback but had to on this occasion as I am so disappointed with the service. Reviewed on: 22nd July 2022

Amazing car insurance

Quick efficient and very friendly service would definitely use ghem ahain Reviewed on: 22nd July 2022

Rip off admin fees

AVOID this company! My license pass date was 2 months wrong and they have charged me £59.56 as an Admin Fee. This is cynical for a simple click of a button. Will not be renewing! Reviewed on: 21st July 2022

Rip off

I still can't come to terms what exactly happened as nothing like this ever happened to me before. I took insurance with them Went over the phone with representative paid first instalment and set up direct debit so normally that's end of story... not in that case... Within a month and before actual direct debit due I received txt msg that I'm due cancellation fee !!!! Imagine my shock... Apparently I canceled ! Direct debit!!!! AVOID AVOID AVOID SCUM Reviewed on: 21st July 2022

Hidden costs

Very unhappy with this company, lots of hidden fees, there is no room for mistakes, you will be charged for the smallest change. Reviewed on: 20th July 2022

Shit company AVOID

Would give them no stars at all This company is a joke only been insuranced for 2months then they cancelled my policy and changed me £380 to cancel it robbing cunts Reviewed on: 19th July 2022

Do not take out policy with these

I just got my policy frozen because I refused to answer the 7th security question. Everyone knows you only have to pass 3 security questions but I'd already given enough details for them to open a bank account or credit card in my name. They then froze my account when I asked to speak to a supervisor and hung up the call on me. Do not trust these people the call centre wasn't even in the UK. I only wanted to change the car on my policy because I bought a new one but now I have to catch the bus because of this information gathering advisor who's now potentially taking out credit in my name. Reviewed on: 18th July 2022

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