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247 Home Rescue: Home Emergency Plan reviews

Name: Home Emergency Plan
Rating: 2.54 (39 reviews)

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1.58

Based on 39 reviews, last reviewed 19th Feb 2025

No new 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

31%

10%

3 star

2 star

59%

Latest highest rating:

4

Excellent Friendly customer service and professional. Would highly recommend. A+ Reviewed on: 13th January 2022

Latest lowest rating:

1

Absolutely incompetent gas engineer Absolutely incompetent engineer arrived after 5 days of reporting having a broken boiler, arrived at 5.20 last job of the day, couldn't be arsed to fi... Read more Reviewed on: 19th February 2025

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About this product

Looking for 247 Home Rescue home emergency reviews? Read below to see what our community is saying about 247 Home Rescue and see what insight people like you can offer on whether this might be the right product for you! Already used 247 Home Rescue? Please share your own review of their services and help others! Please note, this product is a service agreement and not an insurance policy.

247 Home Rescue Home Emergency Plan reviews (39)

Review of the 247 Home Rescue, Home Emergency Plan:

Cheap means cheap do not expect alot

My bad and time consuming experience: I asked for annual service at the end of the summer. The engineer came and found a fault in the pump and left without doing anything. The heating system was not used over the summer time and was not working after I tried it following the service, but they refused to repair/replace the pump, saying it is a remedial work. I complained, but despite appreciating my frustration, they said they do not repair pumps and the cant help me. The heater... Reviewed on: 8th November 2022

DO NOT SIGN UP TO THIS COMPANY.

DO NOT SIGN UP TO THIS COMPANY. It's a shame to put a negative comment as the sign-up process was simple and an appointment was arranged quickly for my boiler to be serviced. BUT... The engineer carried out the service on the boiler although when he left, I noticed the boilers pressure was above 4 bar. Naturally I panicked and called the engineer who advised me to check if water was being supressed out of the pressure release pipe, which it was and was then advised to keep an... Reviewed on: 12th March 2024

Proceed with caution

I don't normally leave reviews, but I feel compelled to share my recent appalling experience with 24/7 home rescue. After a routine boiler service, they flagged my boiler as "at risk," insisting that I needed an immediate replacement of the heat exchanger due to a broken part. This claim was particularly suspicious, considering they had been servicing my boiler for the past three years without any prior issues. They quoted a staggering £900 for the replacement, despite admittin... Reviewed on: 22nd February 2024

AVOID THIS COMPANY!

AVOID THIS COMPANY!! Had the boiler cover with my24/7 for 4 years and always booked the annual service which always amazed me that they could fully service in the time they was here! Booked for this year's service and engineer arrived not having a clue how to use the tado system which is one of the popular WiFi heating controllers so didn't have much confidence right from the off. Within 5 minutes of him there the boiler had mysteriously packed up and wasn't working at all. Even... Reviewed on: 16th February 2024

They don't pay there engineers, and don't return thi...

They don't pay there engineers, and don't return things they promised to return the contract is useless, they want to sell you a new rubbish ideal and make you pay for it over 10 years. Avoid like the plague. Reviewed on: 13th January 2024

Awful. Not sure how the regulator allows them to operate

This is one of the cheapest providers but HANDS DOWN the worst. They never come to appointments just rearrange and rearrange. So once you have taken a day off work to be at home they cancel the night before. Over and over again. Employees in back office are based in India and have terrible customer service. Cant even lodge a complaint. They refuse to take one. Unbelievable! Avoid this company like the plague. Follow up: 7 December 2023 They finally sent an amateur "engineer... Reviewed on: 7th December 2023

247 could not fix my boiler.

They told me that they could not get the part to repair my boiler so they triad selling me a new boiler for £2600. I found the part on-line so have ordered it and will get it fitted when it arrives. Very poor service. Reviewed on: 29th November 2023

Disgusting

Diabolical, absolutely lost for words, phoned for help on 12th October, told by their poor customer service that the earliest date they could get to me was 16th December ……. “8 weeks”… avoid and get the cover elsewhere if not already covered by your home insurance. Reviewed on: 15th November 2023

Won't fix a leak unless you can photograph .where leak is coming from

Abslutely diabolical service. I have a leak thats dripping from the ceiling, they want photos of where the leaks coming from, i sent photos and said they cant see the leak, so basically.can't send someone down to fix it, might as well fix it myself. Unless you are handy and are willing to rip up.floorboards etc to find the leak, steer clear. Thats my direct debit cancelled. Save your money use the H one much better service and will tell you what I he problem is rather than the... Reviewed on: 27th June 2023

No cover at all

Where do I start? To keep things simple: 1- I thought I had managed to get cheap boiler cover. It turned out they don't cover you if they discover any faults during the regular maintenance check. Boiler capped off without a proper service being done. I had to pay separately for an independent gas engineer who fixed my boiler and carried out a proper service. 2- I was offered an inhibitor for the inconvenience when the engineer failed to show up to a previous appointment. I pho... Reviewed on: 16th June 2023

Awful experience, they chase your money!

This is the worst company I've had the misfortune to deal with!! When I joined they promised me the earth. Before my first payment was made (1st December) I had a date for my boiler service (15th December) I was then pestered on the phone everyday for about 10 days asking questions about my boiler, radiators and if I had a retardant in the system, I just bought the house, how would I know whats in the system? After several attempts at trying to sell me additional services (and ... Reviewed on: 28th December 2022

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