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Chorley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.91 (200 reviews)

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4.92

Based on 200 reviews, last reviewed 7th Feb 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

1 star

Latest highest rating:

5

Fantastic local service with a personal touch and so... Fantastic local service with a personal touch and someone at the end of a phone Reviewed on: 7th February 2025

Latest lowest rating:

2

Painful The application process has taken months. The level of detail and box ticking is unreal. I wish I had not embarked on a self build mortgage process. Reviewed on: 29th January 2022

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About this product

Your home is likely the largest financial purchase you’ll ever make, so finding the right mortgage product is key. We collect Chorley Building Society mortgage reviews to give you valuable insight into the lender.

Chorley Building Society is an independent mutual building society offering a range of mortgage products. Before taking out a mortgage, be sure that you fully understand the terms, conditions and interest rates. If you’re unsure or have any questions, always contact the lender or an independent advisor to discuss the options available to you.

If you’re considering a mortgage with Chorley Building Society, read the reviews on Smart Money People. Find out what mortgage products customers have taken out and how satisfied they have been throughout the term. Read about the pros and cons of being a Chorley Building Society borrower. Learn more about the Society’s customer service. All of this and more can be found in our Chorley Building Society mortgage reviews.

Did Chorley Building Society help you purchase your dream home? Share your experience with others by writing an honest review. Why did you choose Chorley Building Society as your mortgage lender? Did the Society support you throughout your application, making it easy to understand? Has the lender kept you up to date with any important mortgage news or updates? Would you recommend the lender to family and friends? Write a Chorley Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Chorley Building Society Mortgages reviews (200)

Review of the Chorley Building Society, Mortgages:

Excellent Customer Service

The speed at which CBS reacted and were able to help at the onset of the Covid-19 pandemic made a stressful time a lot easier. Would highly recommend. Reviewed on: 1st May 2020

Great costumer service

Mortgage advisor and Underwriter Kate Shawcross has provided exceptional support for our product review and the extension of our mortgage term. She has been friendly, efficient and answered all of our questions fully and in a timely manor. We also appreciated Kate's flexibility with scheduling phone calls. When we requested longer to make a decision on products she was supportive and happy to reschedule a meeting. Overall great costumer service and a wonderful experience, thanks Kate! Reviewed on: 20th January 2023

Detailed application dealt with quickly

From application to completion dealt with quickly - very impressed with service! Reviewed on: 30th August 2022

Outstanding service

Chorley Building Society have been an absolute pleasure to deal with. Every step of the way has been made smooth and easy by the wonderful, friendly and exceptionally helpful staff. The service is second to none, and I feel that I can really trust the advice and options given to me when recently renewing my mortgage term. I have the confidence that they really know what they are talking about and I genuinely feel safe and secure and very happy that I have my mortgage with such a reputable building Society. A massive gold star for such truly excellent service. Thank you. Reviewed on: 27th July 2022

Flexible and efficient

Took 1 year to buy this house and 3 mortgage offers, great understanding from Chorley! Reviewed on: 8th July 2022

Attentive, efficient and friendly

Excellent experience working with Candice Regan who was thoroughly professional, attentive, clear in communications and committed to providing superior customer support. Fantastic attitude and very friendly. Thank you. Reviewed on: 15th June 2022

I like honesty..

I found all communications were honest, even if the answer wasn't what I hoped, I knew where I stood. I hope the Society will bring their conveyancing services 'in house' to complete the experience. Reviewed on: 27th March 2022

For the customer

Does the right thing for customers Reviewed on: 1st March 2022

Remortgage

Made the effort to construct a bespoke mortgage for a difficult case and helped us through all phases so we were in a position to proceed Was kind enough to grant a 1 month extension when the mortgage deeds became complicated. Our home was saved by Chorleys personal touch and expertise Reviewed on: 27th February 2022

Saved us at a difficult time

Chorley we’re utterly amazing. They listened to us and gave us such a personal service. They understand personal circumstances and that everything is not cut and dry. They accepted us and gave us a mortgage in what we’re difficult times. I will always be grateful to them and would recommend them to anyone. Thank you. Reviewed on: 18th February 2022

Brilliant - patient and personalised

Candice was so patient with us and really professional. She was clear and thorough in our application and always clearly explained all of our options. We had a few hiccups along the way unrelated to Chorley (COVID and OFSTED) which delayed us sending information back, and Candice was really patient with us throughout these. Reviewed on: 14th February 2022

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