Write a review

Monument: Savings reviews

Name: Savings
Rating: 4.57 (94 reviews)

View other Monument products

4.29

Based on 94 reviews, last reviewed 9th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

Top Marks In All Areas Deposits and withdrawals really are instant with no delay like other so called 'instant access' accounts I've used. A great app too and favourable rat... Read more Reviewed on: 23rd August 2024

Latest lowest rating:

1

STAY AWAY Would not recommend anyone who are thinking to move their money into monument savings because of their interest rates. I have a large sum of cash whi... Read more Reviewed on: 9th September 2024

Read all reviews See your review

About this product

You can save between £25,000 and £2,000,000 with Monument.

Choose from fixed term deposits, notice accounts and easy access savings. Monument savings accounts can be opened and managed through the mobile app. If you need help, you can speak to the UK-based team instantly in the app or via the phone.

Monument savings account reviews help you find out what it’s really like to be a customer. If you’ve used Monument before, you can also leave a review and share your experience.

Monument Savings reviews (94)

Review of the Monument, Savings:

STAY AWAY

Would not recommend anyone who are thinking to move their money into monument savings because of their interest rates. I have a large sum of cash which I now need access too and they’re refusing to transfer my money back to my own personal account with no reason. They’ve held my money for months with no issues and the minute I want access to my money they’ve blocked me on the app They’ve cut all communication with me and managers are refusing to speak to me. The staff are rude and ignorant. I have the right to know what is going on with my money! Emailed the CEO Ian Rand and the board directors to ask for some help and no response from them. Sent many emails over the few weeks and still not heard a response. Reported them to FCA and financial ombudsman and will be taking legal action against them. Would never bank with them again. Awful experience. Reviewed on: 9th September 2024

Reply from Monument Hello, Azam; thank you for taking the time to leave a review. As communicated by our team to you, we have regulatory obligations that we must abide by and cannot discuss cases like this on a public forum for confidentiality reasons. Unfortunately, cases like this are outside our control. If you have any queries, please get in touch with us, and thank you for banking with Monument. Response date: 31st October 2024

Excellent customer service

Dealt with my query quickly and efficiently. Let me know exactly what I needed. Reviewed on: 9th March 2023

Best customer service

I fully recommend their amazing team Reviewed on: 9th March 2023

Easy, best rates

So easy to set up an account on the app, easy to transfer money into account and have the best interest rates on the market. Win, win for my money. Reviewed on: 28th February 2023

Great new bank

Very easy to open savings account with good rates. Reviewed on: 27th February 2023

Definitely a better than average company

Excellent website, easy to access. Pleased that the interest rate has moved a bit better than several others Reviewed on: 27th February 2023

Excellent feedback

A pleasurable experience dealing with a bank Reviewed on: 26th February 2023

Excellent Banking App

It was super easy to invest with monument with market leading interest rates and easy of use. Reviewed on: 26th February 2023

Great service

Easy to understand online service Reviewed on: 26th February 2023

Savings Account

Very easy to set up, view account using monument app Reviewed on: 26th February 2023

Great products, delivered in a great app.

I initially opened an account for their great savings rates. It was a seamless account opening experience. Reviewed on: 26th February 2023

Do you have a different Monument product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

Monument has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub