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Monument: Savings reviews

Name: Savings
Rating: 4.91 (770 reviews)

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4.92

Based on 770 reviews, last reviewed 18th Apr 2025

65000% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent app, investments very clear to view & depo... Excellent app, investments very clear to view & deposits & withdrawals are instant. With a very competitive interest rate, I would definitely recommen... Read more Reviewed on: 18th April 2025

Latest lowest rating:

2

not good Not complete expectations. There shiuld be real time expenation. Reviewed on: 29th March 2025

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About this product

Monument clients can save between £25,000 and £2m.

Accounts include Easy Access, Limited Access Saver, Fixed Term Deposits, Notice Accounts, and an Easy Access Cash ISA. Monument savings accounts can be opened and managed through the mobile app. The UK-based team is available via in-app live chat, call, video, or email.

Monument savings reviews help you find out what it’s really like to be a client. If you’ve used Monument before, you can also leave a review and share your experience.

Monument Savings reviews (770)

Review of the Monument, Savings:

STAY AWAY

Would not recommend anyone who are thinking to move their money into monument savings because of their interest rates. I have a large sum of cash which I now need access too and they’re refusing to transfer my money back to my own personal account with no reason. They’ve held my money for months with no issues and the minute I want access to my money they’ve blocked me on the app They’ve cut all communication with me and managers are refusing to speak to me. The staff are rude and ignorant. I have the right to know what is going on with my money! Emailed the CEO Ian Rand and the board directors to ask for some help and no response from them. Sent many emails over the few weeks and still not heard a response. Reported them to FCA and financial ombudsman and will be taking legal action against them. Would never bank with them again. Awful experience. Reviewed on: 9th September 2024

Reply from Monument Hello, Azam; thank you for taking the time to leave a review. As communicated by our team to you, we have regulatory obligations that we must abide by and cannot discuss cases like this on a public forum for confidentiality reasons. Unfortunately, cases like this are outside our control. If you have any queries, please get in touch with us, and thank you for banking with Monument. Response date: 31st October 2024

Very well designed, easy to use and efficient digita...

Very well designed, easy to use and efficient digital banking app. Good interest rate on savings account Reviewed on: 14th April 2025

Impressive Interest Rates and User-Friendly Banking App

Monument is an online-only bank which offers an efficient and user-friendly app with competitive interest rates. The app tracks and displays interest accrued monthly, making saving more engaging. Customer service is responsive, and payments are processed quickly with my linked current account. Highly recommended for modern digital banking needs. Reviewed on: 14th April 2025

Been with Monument for 12 months

Been with Monument for 12 months- excellent app - easy to use, straightforward and informative. Would highly recommend Reviewed on: 13th April 2025

Making life easy

So easy to use via the app, quick transfers, have recommended to others who agree! Reviewed on: 13th April 2025

Great products with good rates

Great products with competitive interest rates Reviewed on: 13th April 2025

I’ve opened several accounts and always has very goo...

I’ve opened several accounts and always has very good rates excellent service and have recommended family members to use them which they have done Reviewed on: 13th April 2025

Account was easy to set up and very favourable savin...

Account was easy to set up and very favourable savings rate. Reviewed on: 13th April 2025

Monument is efficient

Monument is efficient, easy to set up and use. It gives a competitive interest rate too. The App works seamlessly to track savings as you go Reviewed on: 13th April 2025

Simply the Best

Easy to use, instant transactions, immediate notifications, the app is clear and straightforward, a great rate of interest for savers, head and shoulders above other online banking apps. In all respects ‘simply the best’! Reviewed on: 13th April 2025

Excellent app functionality and fast transactions an...

Excellent app functionality and fast transactions and deposits Reviewed on: 13th April 2025

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