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AA: Car Insurance reviews

Name: Car Insurance
Rating: 2.76 (151 reviews)

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2.51

Based on 151 reviews, last reviewed 27th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

32%

11%

48%

Latest highest rating:

5

Great value Easy to take out insurance policy, with a great price Reviewed on: 4th September 2024

Latest lowest rating:

1

Shocking customer service Get touch with them to arrange a new payment plan dye to personal reasons after been informed I could for them to cancel my policy and tell me there n... Read more Reviewed on: 27th September 2024

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About this product

Are you looking for your next car insurance provider? Check out the customer reviews on Smart Money People to make an informed decision about your next provider. We collect AA car insurance reviews from genuine AA customers to give you some insight into what you can expect as an AA policyholder.

AA insurance services started in 1967, and has now expanded to offer a variety of policies, like electric vehicle, van and short-term cover. With optional add-ons such as legal assistance, excess protection and breakdown cover, AA’s policies are flexible to cater for a variety of needs.

What is your biggest priority for a car insurance policy? Do you value the lowest price premium on the market, or do you prefer to pay a larger amount for more protection? Are you looking for some add-ons to your policy? Perhaps your main concern is finding a provider with an impeccable customer service track record? Whatever your needs, read our AA car insurance reviews to find out how genuine AA customers rate their policies.

Have you had a car insurance policy with AA? Leave an honest review on Smart Money People to help other drivers just like you. Why did you choose to be insured with AA and has it lived up to your expectations? Were you satisfied with the price of the premium of the level of cover you received? Did you have to make a claim on your policy, and if so, how was it dealt with? Whether good or bad, leave an AA car insurance review today. Together, we can help people like you make better decisions.

AA Car Insurance reviews (151)

Review of the AA, Car Insurance:

Shocking customer service

Get touch with them to arrange a new payment plan dye to personal reasons after been informed I could for them to cancel my policy and tell me there not willing to help I spoke to 5 different people all fobbing you off because they can't be bothered to help to tell me there not willing to wait 8 days for a payment now iv got a cancelled policy witch makes it harder to gey insurance. Disputing how they treat the people that pay there wages Reviewed on: 27th September 2024

Rubbish!

I had a slight knock last summer whilst on holiday. My car was the worst off and I removed the scratches myself with some polish and a bit of elbow grease. I spoke to the AA who I was with at the time as I was concerned that the other party might put in a large claim for what was just a few scratches and given that their car was only worth around £275, I didn't want that to happen. They assured me that it wouldn't happen but it did. They paid out over £1000 for a few scratches on a car worth £250! Result - I left the AA and found myself a new insurer. Reviewed on: 2nd August 2017

Cheap and cheerful

Good customer service and decent coverage. Reviewed on: 27th July 2017

Best Insurance Out There

They may be pricey, but if you're ever stuck, AA is the best in the business. Reviewed on: 23rd July 2017

Competitive & Comprehensive

Easy to get a quote, pay and register. It wasn't the cheapest but a very competitive quote. Efficient and professional customer service and a brand I would definitely recommend to others. Reviewed on: 20th July 2017

The AA, your answer to Admirable, Absolutely ace company!

I recently renewed my house and car insurance. The AA's web site was very easy to use, very competitive price wise, in actual fact, came out the cheapest in comparison to other leading companies I contacted. Their customer service agents were very friendly and helpful too. I can thoroughly recommend Reviewed on: 18th July 2017

Very Good Value

I found the AA insurance using CompareTheMarket and have been mightily impressed with the level of cover I got for the size of premium. Really helpful and friendly staff whenever I've contacted them too, with the inevitable but reasonable admin charge when changing address. I've not had to claim and hope not to, but they seem pretty helpful. Reviewed on: 4th July 2017

AA Ireland hidden cancellation charges

Insured my wifes car with AA, premium went up and when I challenged it I was told it was because of the age of the car. Changed the car for a newer model (imported from NI) and guess what, premium went up by another 250!! I cancelled for a cheaper insurance company and they demanded their hidden cancellation fees and also withhold no claims bonus letter until this is paid. Avoid at all costs!!! Reviewed on: 27th June 2017

AA Ireland hidden cancellation charges

9/10

I use AA (I swap around a lot but this is the 2nd time in about 5 years I've been with AA. It's good value and very, very reliable. Plus they have plenty of phone staff so easier to get through than some other insurers. I've never made aclaim with them, but I'd give them 9/10. Reviewed on: 27th February 2017

Hidden Charges! BEWARE!!!!!!

So the AA Car Insurance advertise their cancellation fee as £30.00 which is a lot lower than the other insurance providers. So I went with them, I wish I hadnt done this now! So when I go to cancel I was expecting £30.00 plus any additional for cover up until my Cancellation date. So guessed no more than £50.00. How wrong was I!!! For just over 6 weeks of insurance (no claims made during this time) they expect me to pay in total £164.00 for 6 weeks and 2 days of cover! Sorry I am refusing to pay this, this was all apparently hidden in my small print and terms and conditions according to their customer service teams and they wont investigate this further. I have reported them to BBC Watchdog and the FOS and I warn you now: AVOID AT ALL COSTS!!!! They are not open on a Sunday, which for me is weird for a car insurance company! Also they make you pay for anything you need to return to them and you do have to return signatures to them! Which soon adds up! There are also hundreds of BAD / Negative reviews about their insurance part out there if you search for them! I WISH I KNEW THIS ALL BEFORE!!!!! Spend more with someone else and get a better service. Reviewed on: 31st December 2016

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AA: Car Insurance reviews

100% decrease in 5 star reviews

75% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

AA Car Insurance reviews (151)

Shocking customer service

Rubbish!

Cheap and cheerful

Best Insurance Out There

Competitive & Comprehensive

The AA, your answer to Admirable, Absolutely ace company!

Very Good Value

AA Ireland hidden cancellation charges

AA Ireland hidden cancellation charges

9/10

Hidden Charges! BEWARE!!!!!!

Do you have a different AA product?

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