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Acorn Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 1.84 (74 reviews)

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1.55

Based on 74 reviews, last reviewed 7th Apr 2025

No new 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

15%

74%

Latest highest rating:

5

Great customer service insured me when no one else w... Great customer service insured me when no one else would. Reviewed on: 27th August 2024

Latest lowest rating:

1

Acorn insurance disposed of my car without consent. Acorn insurance disposed of my car without consent. My friend had a policy on one of my spare vehicles which I was a named driver on, he stated he was... Read more Reviewed on: 7th April 2025

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About this product

We collect Acorn Insurance car insurance reviews to give you insight into what you can expect as an Acorn policyholder.

Acorn Insurance has been providing specialist insurance since 1982. The company offers a wide range of tailored policies, such as taxis, couriers, black box and imported cars. With a variety of solutions to fit many different needs, find out what real customers think by reading our Acorn car insurance reviews.

Our reviews can help you determine if Acorn’s policies are right for your needs. Do you require specialist insurance? Or perhaps you’re looking for a robust young driver policy? Maybe you’re hoping to add some additional extras to your cover? Whatever your needs, check out the Acorn car insurance reviews on Smart Money People to see how others rate their cover.

Have you had an insurance policy with Acorn? Share your honest experience by leaving an Acorn car insurance review today. Were you satisfied with the cost of your premium for the level of cover that you received? Did you need to make a claim with Acorn, and if so, how well did they handle it? Perhaps you took out a specialist policy - if so, what made you choose Acorn Insurance as your specialist insurance provider? Whether good or bad, share your experience with others. Together, we can help people like you make better decisions.

Acorn Insurance Car Insurance reviews (74)

Review of the Acorn Insurance, Car Insurance:

Awful insurance company

I have a black box with these morons, I wasn’t contacted for the first 4-5 months about anything, didn’t hear a thing, all of a sudden I’m issued with a first warning out of the blue, then received an message about going over mileage, so I rang back to pay and they told me that their system was down, and that they would put a note on my policy to call me back either the same day or the next day. IVE WAITED A BLOODY WEEK, and not heard a thing from them, until I open an email from them tonight saying I’ve been issued a final warning for ignoring them about the payment!!!! This is fucking ridiculous!!!! They have put me on a final warning because they didn’t contact me back Reviewed on: 19th June 2018

They never Get back to you and just keep sending and sending emails !!!!!!!!!!!!

Please avoid this insurance company like the plague !! there customer services is dreadful no one returns your calls I have been sitting on the waiting system for 25 mins so far !!! just to speak to someone dreadful services Reviewed on: 30th October 2023

Avoid at all costs

!!!! I have just found out that this company has been taken to the Supreme Court of appeals before!!!!! !!! They are also now on their 3rd trading name !!!!! Disgusting company to deal with. If I could give you a negative star rating I would. They lie constantly and don’t even bother investigating properly. If you complain they ignore you. They ignore all evidence, if your insurance uses them, change companies because they are awful! They also palm off as much of their work as possible kindertons and other third party companies. They are complaint scammers. They wrote my car off when it didn’t need to be. They then took the courtesy car off me. Several advisers told me it was completely non fault and even told me they’d sent someone to investigate it. Then they changed their mind and told me I was completely at fault and then they hung up on me when I asked to take it further. I’m taking you to court and the financial ombudsman. Reviewed on: 13th September 2023

Terrible service

Do not get your insurance here. They will run rings around you. Incompetent, slow service for the simplest of issues. I have dealt with three different staff members and two weeks later still have not resolved a problem. Shop elsewhere!!! Reviewed on: 11th September 2023

Careless and no coperative at all

I bought comprehensive insurance and My van been stolen about 3 weeks before and there validation not been ending and never tell me the name of person handling my case and they didn't provide coutesy van as it mentioned clearly in their insurance its their job to provide coutesy van on first hand. Absolutely useless company never recommend it Reviewed on: 30th August 2023

Excellent customer service

They are always on top of everything, always pushing for more to be great Reviewed on: 22nd August 2023

Do not use this company!! Terrible customer service. Impossible to cancel policy!!

We took out this insurance for our teenage son for his first car as at the time was one of the cheapest quote with a black box. The policy is now due to be automatically continued unless the company is notified of cancellation by telephone. We have been on hold for hours on end over several days attempting to cancel the policy. Every time our call is answered we are then put on hold and the call is cut off!! Absolute scammers... please avoid Reviewed on: 29th July 2023

Terrible company stay away

Stay away from this insurance company. So this isn’t actually about me but my boyfriend, he has a black box insurance policy with acorn, which was originally agreed at £322 a month with an allowance of 500 miles. We have been on holiday for the past week meaning the car has not been driven as it was left with the airport. (He had put his miles to 0 when we left and when we Returned it was the same) but this company told him he had been making 2 trips a day? At 4 miles each when we were IN A DIFFERENT COUNTRY and the week prior he had been getting a lift for work everyday from his co worker as it’s more convenient, due to the mileage cap. They had charged an extra £85 the month prior and a random £45 the month of April !!!!!! When called they couldn’t give a valid explanation as to why either. Anyway In 2 weeks of this month the car has not been driven and the other 2 definitely has not drove the full 500 miles allowed on the policy yet they are charging £65 on top of the £322!!!! Again when called the first time, regarding the email letting him know of the extra charge, they explained they were in contact with somebody to get the extra balance taken off the £322 and they would call back. They never did and the balance was never taken off. Absolutely appalling and I’m not sure how they keep getting away with doing this to people. Random charges? With no valid explanation? His bill has now gone up £12 a month again WITH NO EXPLANATION other than they are “authorised by the financial conduct agency” so disgusting and he is not the only one this is happening too with this company by the looks of things either!!!! Disgusting business stay away!!!! So much more I could include in here these are only some of the shocking things Reviewed on: 26th June 2023

Worst place ever!!!

This is the worst place I have ever known!!! We had an accident that wasn't our fault and have had to deal with it ourselfs even no we pay £190 a month my car was rote off acorn would only give me a car for 7 days I also had to arrange this as they where incomptant to do there self's after the seven days we where left without a car for 4 weeks leaving my partner to walk the kids on a 30 minute walk to and back from school bearing in mind she was 8 months pregnant! Anyway they finally paid out for my car that was written off. I then paid for another car phoned acorn that told me I had to go to one of there other places called motorcade so I did then they told me they haven't got my details and told me to go back to acorn so I did so acorn told me yet again to go to motorcade again lol 3 days this took me oh the day I finaly sorted this my partner gave birth to our baby 2 and a half weeks early due to the walking,,,, anyone thinking of going with acorn/haven I beg you to think twise just think of the long run if anything happens oh by the way if acorn want to no who wrote this hears my policy number HAVPCM3OOO3894 and phone number is 07501796259 THAT'S IF YOU CAN FIND ME LOL Reviewed on: 23rd May 2023

Do not use

Do not use!!!!!!! Terrible company to deal with, my first experience with commercial insurance and let down greatly by Acorn. I used a comparison site and did not realise that I could not use my ncb on the van. After 10 days of calling several times and providing various proof of ncb only to be told each time “no that’s not quite the right format” I eventually got a member of there team that said “no sorry you can’t do that! And now it’s to late to cancel your policy without paying £200 for the privilege- now there complaints department after 7 weeks say as a gesture of goodwill you can cancel for £100!!! £421 added to my annual premium- please go elsewhere where they don’t rob you when you are trying to start a business Reviewed on: 17th May 2023

Scammer and thief

Useless company mostly of them are scammer and lier I had car accident nearly 5month ago non fault they give me wrong valuation for my car.. I will not recommend to any one they are scammer... Even non fault accident they will lose your claim can't help you to recover your money from 3rd party.... Shame Reviewed on: 20th April 2023

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