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Kacey Leigh

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Review of the Acorn Insurance, Car Insurance:

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Terrible company stay away

Stay away from this insurance company. So this isn’t actually about me but my boyfriend, he has a black box insurance policy with acorn, which was originally agreed at £322 a month with an allowance of 500 miles. We have been on holiday for the past week meaning the car has not been driven as it was left with the airport. (He had put his miles to 0 when we left and when we Returned it was the same) but this company told him he had been making 2 trips a day? At 4 miles each when we were IN A DIFFERENT COUNTRY and the week prior he had been getting a lift for work everyday from his co worker as it’s more convenient, due to the mileage cap. They had charged an extra £85 the month prior and a random £45 the month of April !!!!!! When called they couldn’t give a valid explanation as to why either. Anyway In 2 weeks of this month the car has not been driven and the other 2 definitely has not drove the full 500 miles allowed on the policy yet they are charging £65 on top of the £322!!!! Again when called the first time, regarding the email letting him know of the extra charge, they explained they were in contact with somebody to get the extra balance taken off the £322 and they would call back. They never did and the balance was never taken off. Absolutely appalling and I’m not sure how they keep getting away with doing this to people. Random charges? With no valid explanation? His bill has now gone up £12 a month again WITH NO EXPLANATION other than they are “authorised by the financial conduct agency” so disgusting and he is not the only one this is happening too with this company by the looks of things either!!!! Disgusting business stay away!!!! So much more I could include in here these are only some of the shocking things Reviewed on: 26th June 2023

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