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Admiral: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.29 (160 reviews)

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2.12

Based on 160 reviews, last reviewed 28th Feb 2025

50% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

28%

64%

Latest highest rating:

4

Well priced annual multi-trip cover. Well priced annual multi-trip cover. I fortunately have not had to claim so can't comment on that. Seemingly pretty comprehensive with many bolt-on op... Read more Reviewed on: 28th February 2025

Latest lowest rating:

1

Will never use Admiral again I paid for a policy to cover my pre existing conditions as I have breast cancer that spread to my brain luckily currently I have no evidence of diseas... Read more Reviewed on: 4th February 2025

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About this product

Admiral travel insurance is available for single trips and annual multi trips.

Policies include cover for emergency illness or injury, and loss, theft or damage of your belongings. Admiral travel insurance also protects you in the event of cancelled trips and delayed or missed departures.

Admiral travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Travel Insurance reviews (160)

Review of the Admiral, Travel Insurance:

Well priced annual multi-trip cover.

Well priced annual multi-trip cover. I fortunately have not had to claim so can't comment on that. Seemingly pretty comprehensive with many bolt-on options. Very quick and easy online purchase on a well designed website. Reviewed on: 28th February 2025

Your relative's pre-existing condition could render your claim ineligible !!

Beware of this company !! Their approach is completely unethical. My claim was turned down because my mother had Alzheimer's - she was fine when I booked the holiday (5 wks beforehand) but suddenly stopped eating and drinking and passed away 2 days before I was due to fly. Who hasn't got a relative with a pre-existing condition yet they don't ask you this nor do they stress how this can render your claim ineligible !! They've no issue taking your money though - NEVER AGAIN !!! AVOID AT ALL COSTS. Reviewed on: 9th October 2022

Terrible experience

Terrible experience, please avoid this company at all costs. Classic insurance company that looks for any excuse not to pay off your claim. This time, it was a travel insurance I bought. They denied my claim because I didn't get back to the UK immediately after I travelled. Reviewed on: 5th October 2022

Awful travel insurance experience

Awful experience from start to finish. My son needed hospital treatment after collapsing on holiday. All paid for upfront by us and they will not confirm cover when speaking to them on the phone whilst all this is happening in a very stressful situation. Back in uk all documents submitted on portal. When you call to chase up they then request further documentation despite everything being sent. Receipts are not enough, bank statements on top of that. Still waiting for a decision 2 months down the line. Have had other travel insurance in the past and made one claim that was straightforward and clear. Admiral are the opposite. Still refusing to even confirm cover. Do not use admiral for travel insurance. Reviewed on: 28th September 2022

The worst travel insurance

The questioners arranged for the claim is not related to my claim in order your claim to process answer all question which are not related to my claim. always asking me to answer the same those qiestions . i thought its good company but now I can tell and wont recommond to other. Reviewed on: 23rd September 2022

Rip off

Paid £394 for one year multi trip, cruise and Europe for myself and wife. Approximately 2 weeks before holiday wife fell and fractured her shoulder making her unfit to travel. Put in claim, completed all relevant documentation, heard nothing. 3 days before we were due to travel for second holiday, informed they wanted £346 extra for update with regard arm injury. Funny how the new payment plus first payment equalled the amount they are expected to repay us. If not payed before our holiday, insurance will be cancelled Reviewed on: 17th September 2022

Travel nightmare

Was bitten by a spider in Thailand in May 22. My foot got infected and was rushed to hospital. Had an operation to clear infection so I had huge wounds on top and bottom of foot was in hospital for 6 days spending £12000 of my own money. Contacted admiral and was met my obstacle after obstacle. After 6 days with no commitment to pay hospital fees I made the decision to leave hospital and go back to UK. Had to buy a new ticket as missed my booked flight still no contact from admiral. On arrival a k in UK I went to hospital and was there for 2 weeks finally while there contact with admiral was made and after 3 months they paid my claim for hospital fees but forgot to pay travel. Osts. Have finally got travel costs this week after much toing and throwing 5 moths after incident. Please think carefully before going with them and I am going to purchase another policy if I am a ble to travel soon with another company Reviewed on: 8th September 2022

Absolutely horrendous service

I made a claim in May and this has still not been resolved. Every month i receive an email stating they require something or another. I uploaded all the required documents and every time i speak to an advisor over the phone (after holding in for 30-45 mins) i ask if this is it or is there anything else they require to which they say ‘Nope this is it’. I will be in touch with the travel ombudsman soon as i requested to speak to a manager and was told they would contact me within 72 hours its been double that time and still no contact. I called again today and spoke to Liz who said her colleague Louise is dealing with my case and she will contact me before 5pm, but guess what.. no call! I received an email (but can’t reply to it) at 17.13 requesting further information. There service is absolutely appalling and i would never recommend anyone to take out travel insurance with Admiral. I actually have no words to express my pain. Reviewed on: 23rd August 2022

Good Claims and Support when you need it most

Ex-partner was hospitalised in Thailand with Dengue Fever for 7 Days. Allianz paid out in full, quickly and easily and made sure we had the best care possible, with constant check ups on her condition. Reviewed on: 17th August 2022

beware even minor change in medical condition after buying insurance and booking holiday...

A quite bizarre experience. Took out annual travel insurance policy 9 months ago, and booked a holiday for this Sept shortly after that. I then had a couple of very minor ailments and saw a GP (very mild asthma, bunion). Phoned Admiral to confirm these conditions inm accordance with their polisy regarding any changes, however slight, and expected a routine "OK". However, they cancelled the policy before we were even off the phone! They also said cover for the pre-booked holiday in two weeks time wasn't included unless a GP advised us to cancel. Cancel for a bunion? Really?? Come on Admiral. This is madness. I was honest about the trivial conditions I saw a GP for, and there was virtually zero risk of cancellation or claim arising from either condition so to cancel seems like a case of "computer says". So prospective purchasers - be aware that if a minor medical condition occurs after you've taken out the policy and after you've booked a holiday, then Admiral may well cancel your cover and leave you stuffed. We have now booked alternative insurance - covering these minor conditions - without difficulty. We won't use Admiral again for any insurance and I strongly advise anyone to be aware of the risk of seeing a GP for the tiniest condition. if you don't declare it Admiral won't cover you and if you do they may cancel your policy. Shabby ! Reviewed on: 17th August 2022

Fab company

Buying travel insurance has always been a nightmare online but Admiral's website and app made it super quick and easy Reviewed on: 15th August 2022

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