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Admiral: Travel insurance reviews

Name: Travel insurance
Rating: 2.35 (200 reviews)

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2.35

Based on 200 reviews, last reviewed 22nd Jul 2026

500% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

26%

67%

Latest highest rating:

5

Fabulous service fabulous service, unfortunately had to make a claim after Iran unsettlement but very impressed with service and outcome, dealt with swiftly and effici... Read more Reviewed on: 17th July 2026

Latest lowest rating:

1

Bereavement Been with admiral for a few years and never had to claim. Unfortunately in June I had to cancel my holiday, due to bereavement. Should have been an ea... Read more Reviewed on: 22nd July 2026

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About this product

Admiral travel insurance is available for single trips and annual multi trips.

Policies include cover for emergency illness or injury, and loss, theft or damage of your belongings. Admiral travel insurance also protects you in the event of cancelled trips and delayed or missed departures.

Admiral travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Travel insurance reviews (200)

The death of one parent and hospitalisation of the other still not enough!

In Dec 2022 I booked a holiday for Feb 23. At the time my mum was having treatment for breast cancer and responding well. Sadly she deteriorated very quickly and passed away mid Jan. A week later my dad was admitted to hospital with what we thought was a heart attack, but turned out to be broken heart syndrome. There was no way I could leave him, so I cancelled the holiday and claimed on my insurance. My claim was initially declined because mum had a pre-existing condition, even though plenty of people fight and beat breast cancer, and when I booked the holiday it hadn't spread, so the secondary cancer was not pre-existing. However, I appealed the decision on the basis my dad had been hospitalised. Today I was told that because my dad was diagnosed with angina in 2005, his hospitalisation was also due to a pre-existing condition and the claim is still denied. In the 18 years since dad was diagnosed, he's never had a single issue with angina. So be warned people, if any of your loved ones have a condition that they have lived with for nearly 20 years, don't book a holiday - just in case it gets worse! Admiral's attitude of "that's just how our policy is worded" is just an excuse to wriggle out of paying what is a genuine claim. I wanted to go on that holiday, I didn't want my mum to suddenly deteriorate and pass away, I didn't want my dad to be admitted to hospital with a broken heart. Their absolute refusal to acknowledge that these were extenuating circumstances has made the most stressful time of my life so much worse. All I can do now is put in a complaint, but on the basis they take 30 working days to respond to any correspondence, it'll be 2024 before this matter is resolved. DO NOT USE THIS COMPANY! Reviewed on: 7th August 2023

Dreadful ..........

Took out travel cover for a year, had to make a claim for a holiday that I couldn't go on......5 months later I'm still waiting for a settlement. They asked for a detailed G.P. report and 2 minor things came back on the report, both from 2006. I told them that I didn't even remember back to 2006 and that it had nothing to do with what I was claiming for. They are the worst company I've ever dealt with in my life, your policy isn't worth the paper it's written on. Be aware there are no 5 star reviews for people trying to claim! Reviewed on: 7th August 2023

Dont get travel insurance

Little did I know taking Admiral multi-trip annual travel insurance via MoneySupermarket means I cant now make a change and have to cancel the whole policy!! Might be in the very small print somewhere which I didnt see. Thought Admiral were a good bet as a well known company!! Spoke to an Admiral representative which was a difficult conversation as it was so noisy in the background at their end. Now having to find a new policy very close to my holiday. Reviewed on: 4th August 2023

9 months harassment for Police Report

* Informed Admiral of Accidental Loss whilst on holiday. * They accepted this, however have harassed me for 9 months to provide Police report and Crime no. * Thier claims portal is not fit for purpose. I cannot access uploaded documents. * They place you in 6 week holding pattern to review info you provide. * A few days before 6 week duration expires, they request more info. Guess what, you are back into another 6 week loop. * And so it goes on and on, took Admiral 14 weeks just to realise they needed more information * The Claims section do not reply to letters or Emails. * 9 months harassment for Police Reports, I mean, do I need Inspector Montalbano to investigate "accidental loss" of personal possessions!! Reviewed on: 30th July 2023

Good insurance at a good price

I found Admiral travel insurance to be reasonably priced for good travel cover. I have not had to claim thankfully though. Reviewed on: 27th July 2023

Never again

Admiral Insurance Medical Repirt ftkm GP fir çksim is a trawl through medical records wholly unrelated to the condition giving rise to the claim. They say they want to see what my health was like when the policy was taken out - 9months ago! Why go back 2 years? Dishonest and deceitful. Ask fir this information to be sent unencrypted Reviewed on: 15th June 2023

Useless

Terrible customer service, waited 7 months for a small claim of a few hundred pounds, absolutely shocking service, avoid! Reviewed on: 11th June 2023

Absolutely useless

Very disappointed by Admiral travel insurance. I’ve had good experiences with their home and car insurance but the travel insurance was absolutely useless when I had a problem while abroad. Reviewed on: 5th June 2023

They are a nightmare to get in touch with

They are impossible to get in touch with for travel insurance claims over 2 hrs waiting to speak to someone only to be told you are threw to car insurance then another wait impossible company to deal with wish I never used adrenal they just stress you out Reviewed on: 24th May 2023

Scam like renewal

On their website they have no option to cancel their travel insurance policy. And they tried to scam you with a renewal. They actually took payment and renewed me a whole week before the old policy was about to end. Reviewed on: 1st May 2023

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