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Admiral: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.27 (157 reviews)

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2.14

Based on 157 reviews, last reviewed 30th Jan 2025

94% decrease in 5 star reviews

in the past 90 days

75% increase in 1 star reviews

in the past 90 days

27%

66%

Latest highest rating:

5

Initially I was worried due to other reviews. Initially I was worried due to other reviews. I lost my phone in Majorca. I put a claim in and submitted around 10 pictures of evidence. Police report... Read more Reviewed on: 6th November 2024

Latest lowest rating:

1

avoid this insurance company Admiral avoid this insurance company when I fell ill with Covid and I had to cancel the rest of the trip, Admiral rejected my extension many times, they are f... Read more Reviewed on: 30th January 2025

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About this product

Admiral travel insurance is available for single trips and annual multi trips.

Policies include cover for emergency illness or injury, and loss, theft or damage of your belongings. Admiral travel insurance also protects you in the event of cancelled trips and delayed or missed departures.

Admiral travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Travel Insurance reviews (157)

Review of the Admiral, Travel Insurance:

Admiral travel insurance

A friend of mine is currently in domic Reviewed on: 23rd December 2024

Travel

Easy to purchase and renew each year Reviewed on: 17th August 2023

Great cover for little money

In 2022 I purchased an annual travel insurance for myself and husband. I had a major health scare so did some shopping around for best price, already being an admiral customer I was given a 20% discount from the quoted price, this price beat all others hands down. I renewed my policy again for this year as again I was offered a 25% discount for being an existing customer. Have to say they are the best. Reviewed on: 17th August 2023

Fabulous discounts once your a member

We had to claim for a stolen mobile phone while on holiday and luckily this is covered under personal belongings which was eventually dealt with to my full satisfaction Reviewed on: 17th August 2023

Stolen items, but policy wording smartly worded to reject payouts

Had items stolen when on holiday on the beach, they gave a reasoning of items being “unattended”, and their policy wording has the word defined as something completely different to what it actually means. Rejected my claim twice, changing the reasoning the second time round because I discredited the first reasoning. Then had a manager call me to explain the rejection and all she could do was apologise. Smart company to get out of paying claims, so be careful how you word yours otherwise be prepared to not receive a penny. Reviewed on: 15th August 2023

NEVER AGAIN

I would never deal with this company again. They use delay tactics to put you off..ask you to ring and then say you can't be put directly through to claims..the send another e mail asking you to ring..and round and round we go. The simplest of claims can't be dealt with as they don't want to oay out. Absolute garbage comoany Reviewed on: 14th August 2023

Waste of money!

My luggage was lost and never found. I’ve claimed from Admiral who have asked for more and more information( having already said they won’t pay out for jewellery or cash). Now after chasing them again, they want photos, receipts or copies of bank statements to prove what was in my case! That’s ridiculous, I wasn’t aware I should take photos of me wearing every item before travelling or that I could only claim for items bought recently( let’s be honest, our holiday clothes are acquired over several years, not newly purchased every year). So not only was my holiday ruined, but my insurance company is making unreasonable demands to prove my claim, so unfair and upsetting. Reviewed on: 14th August 2023

The death of one parent and hospitalisation of the other still not enough!

In Dec 2022 I booked a holiday for Feb 23. At the time my mum was having treatment for breast cancer and responding well. Sadly she deteriorated very quickly and passed away mid Jan. A week later my dad was admitted to hospital with what we thought was a heart attack, but turned out to be broken heart syndrome. There was no way I could leave him, so I cancelled the holiday and claimed on my insurance. My claim was initially declined because mum had a pre-existing condition, even though plenty of people fight and beat breast cancer, and when I booked the holiday it hadn't spread, so the secondary cancer was not pre-existing. However, I appealed the decision on the basis my dad had been hospitalised. Today I was told that because my dad was diagnosed with angina in 2005, his hospitalisation was also due to a pre-existing condition and the claim is still denied. In the 18 years since dad was diagnosed, he's never had a single issue with angina. So be warned people, if any of your loved ones have a condition that they have lived with for nearly 20 years, don't book a holiday - just in case it gets worse! Admiral's attitude of "that's just how our policy is worded" is just an excuse to wriggle out of paying what is a genuine claim. I wanted to go on that holiday, I didn't want my mum to suddenly deteriorate and pass away, I didn't want my dad to be admitted to hospital with a broken heart. Their absolute refusal to acknowledge that these were extenuating circumstances has made the most stressful time of my life so much worse. All I can do now is put in a complaint, but on the basis they take 30 working days to respond to any correspondence, it'll be 2024 before this matter is resolved. DO NOT USE THIS COMPANY! Reviewed on: 7th August 2023

Dreadful ..........

Took out travel cover for a year, had to make a claim for a holiday that I couldn't go on......5 months later I'm still waiting for a settlement. They asked for a detailed G.P. report and 2 minor things came back on the report, both from 2006. I told them that I didn't even remember back to 2006 and that it had nothing to do with what I was claiming for. They are the worst company I've ever dealt with in my life, your policy isn't worth the paper it's written on. Be aware there are no 5 star reviews for people trying to claim! Reviewed on: 7th August 2023

Dont get travel insurance

Little did I know taking Admiral multi-trip annual travel insurance via MoneySupermarket means I cant now make a change and have to cancel the whole policy!! Might be in the very small print somewhere which I didnt see. Thought Admiral were a good bet as a well known company!! Spoke to an Admiral representative which was a difficult conversation as it was so noisy in the background at their end. Now having to find a new policy very close to my holiday. Reviewed on: 4th August 2023

9 months harassment for Police Report

* Informed Admiral of Accidental Loss whilst on holiday. * They accepted this, however have harassed me for 9 months to provide Police report and Crime no. * Thier claims portal is not fit for purpose. I cannot access uploaded documents. * They place you in 6 week holding pattern to review info you provide. * A few days before 6 week duration expires, they request more info. Guess what, you are back into another 6 week loop. * And so it goes on and on, took Admiral 14 weeks just to realise they needed more information * The Claims section do not reply to letters or Emails. * 9 months harassment for Police Reports, I mean, do I need Inspector Montalbano to investigate "accidental loss" of personal possessions!! Reviewed on: 30th July 2023

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