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Adrian Flux: Personal Insurance Broker reviews

Name: Personal Insurance Broker
Rating: 3.03 (149 reviews)

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2.52

Based on 149 reviews, last reviewed 28th Feb 2025

100% increase in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

43%

Latest highest rating:

5

A1 Hard-to-find /obscure motor vehicle insurance br... A1+ Hard-to-find /obscure motor vehicle insurance brokers. Fantastic customer service from an incredibly knowledgeable, experienced and dedicated team... Read more Reviewed on: 28th February 2025

Latest lowest rating:

1

Laid Up Insurance Problem I bought "laid up insurance" as I had temporarily lost my licence due to a sight defect. I had no idea how long I would be suspended for. The insuranc... Read more Reviewed on: 29th January 2025

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About this product

Adrian Flux is the UK’s largest specialist motor insurance broker but they also offer other types of cover.

Car insurance policies include cover for standard vehicles, kit cars, disabled and learner drivers, classic and high-performance cars.

Adrian Flux also offer general home insurance and cover for holiday, high-value and unoccupied homes as well as subsidence and flood risk.

Other policies include bike and van insurance, cover for motorhome...

Adrian Flux Personal Insurance Broker reviews (149)

Review of the Adrian Flux, Personal Insurance Broker:

AVOID!!

AVOID!!! I took a policy out on my vintage car policy was £275 monthly payments £33 monthly payments on several occasions was refused (premium credit who they got to take over the policy) they on several occasions tried taking the money early and late and given £25 charges each time it wasn't in when they chose to take. I asked for to be changed and offered to pay a month in advance and was refused. Fast forward after so far paying £258 insurance the insurance has been cancelled... Reviewed on: 28th December 2022

A1 Hard-to-find /obscure motor vehicle insurance br...

A1+ Hard-to-find /obscure motor vehicle insurance brokers. Fantastic customer service from an incredibly knowledgeable, experienced and dedicated team. Best prices for policies on unusual motors and motor homes etc. Reviewed on: 28th February 2025

Laid Up Insurance Problem

I bought "laid up insurance" as I had temporarily lost my licence due to a sight defect. I had no idea how long I would be suspended for. The insurance was rather expensive but I had to have it. I asked whether I could transfer the insurance to a normal comprehensive policy once my licence was reinstated. I was told that yes no problem - any balance left could be set against the new policy. I now have my licence back and contacted AF to set up a new policy. They quoted me a ridi... Reviewed on: 29th January 2025

Avoid as they are legalised thief's,

Avoid as they are legalised thief's, I was given a quote, I accepted, they then said they gave wrong quote (£420 then went to £1400) I said no, cancel it, they said they will refund with £85 fee deducted, it was not due to start until old insurance ran out (2 week’s time) but no they still wanted £85, now I have all the hassle to get full refund through small claims court, nothing but con artists. Reviewed on: 10th December 2024

AVOID AT ALL COSTS.

AVOID AT ALL COSTS. Quoted me £450 online which I agreed and paid. Several days later they asked me to call them to validate the insurance and asked for an additional £380. On that basis I asked them to cancel the quote and to issue me with refund which they agreed to, but will be deducting an £80 admin fee out of it. This is despite the policy not being set up and being within the 14 day cooling off period. Absolute daylight robbery - NO NOT USE! Reviewed on: 4th December 2024

Charged several £35 admin fees.

Charged several £35 admin fees. One to update my accommodation from a house to flat. The other was to update my NCB discount on another vehicle. Got charged an additional £70 because I had a 'For information only' Claim. No claim was made and no money transferred. Adrian flux charged £70, whereas when I informed other insurers for my other vehicles. They said this didn't matter and doesn't effect the policy as its for information only and no claim was made. They were the cheap... Reviewed on: 7th November 2024

Stay clear

Stay clear of this company Stay clear of this company! You have been warned. Not only will they take the full amount from the finance company but will charge you a massive fee to cancel! Might be the cheapest policy but you will pay in the long run. Keep well away!!!!!! They have over £300 still available that was paid from the finance company and want to charge me over £120 more to cancel. Daylight robbery. #legal scam.. in effect a £400 policy for one year has worked out £500 ... Reviewed on: 20th September 2024

RIP OFF AGENTS

These guys seem to work within their own rules and scam people for money. I can honestly say I have never dealt with such incompetence and deceit. Must suggest people avoid. Reviewed on: 20th July 2024

Warning.....

I have recommended this company several times over the years my son has used them. However, my son has been poorly treated - treated quite ruthlessly actually - since he cancelled his policy in March. He is out of the country and emailed to say he had sold his car and didn't need the insurance any more and could they refund him anything that might be due. They apparently emailed back (he didn't receive it) to ask him to confirm again whether he definitely wanted to cancel, or wh... Reviewed on: 10th July 2024

Years of loyalty means nothing

Been with adrian flux for years. Always helpful and very informative. Came to this years renewal and my policy gone up by £140. When I spoken with a representative I have been explained that my policy is gone up because everyone else causes accidents and makes claims. This conversation puts me in a spot where if I let it slide theres no guarantee that next year they will not pull the same stunt again. Im not sure what world they living in as it’s very wrong to try to charge peop... Reviewed on: 4th May 2024

Very untrustworthy

Adrian flux review Appalling service and very untrustworthy company. I don’t normally write reviews but this company is truly awful. I passed my test December last year and started my policy, after the initial larger payment in January I would be paying £138 per month, this was decreased to £124. Weeks later I received a email saying I have a payment overdue of £97, after ringing up they told me not to worry and they’re not sure why I have received this email. I was assured re... Reviewed on: 6th March 2024

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